I had to help my wife move her items out of storage because this location raised the fees and was…read moregoing to charge at least $100 for a tiny storage. Whenever my wife called for help, no one seemed to understand what she needed or how to help. One time she came to put some items in the storage and they had locked it because they claim they never received payment, which by the way, was paid on time and processed by the bank... that's when she had to made the phone call, which took hours until someone was able to assist after all that hold on the phone. And what baffled us is the price increase for that tiny storage!!! Like seriously?!!! However, It took us a few minutes, got it done... and moved to another location. Also, some customers need to stop parking in front of cars that are already parked in a divided parking spot.

Let me start by saying that their staff are wonderful. Very helpful. The site could use some…read moreupkeep. My unit has no lighting. When I first arrived, the elevators worked. Now, I struggle with them. They work when they want to. I wish I had taken a look at my unit prior to rental as I would not have accepted it because it has no lighting. There should be overhead lighting for every unit. I have to bring flashlights and lanterns to see inside. The hallway is dimly lit and kinda creepy. It reminds me of Raccoon City.

Although customer service experience at the location has been pleasant, the overall experience…read moredealing with this company has been detrimental due to their abusive corporate decisions. In the course of 2 years, company decided to raise my agreed rental rate 3 times for up to 50% more than initially agreed. After confronting the manager, I was told this is out of their hands since corporate decides when and how much the rental increases occur. Instead of moving my business elsewhere, manager offered a smaller unit at a much lesser rate, taking into account that "rate will not increase for at least a year and even if it does, increase will be marginal". Trusting this company I decided to go ahead with the downgrade. To my surprise, less than 4 months later I receive ANOTHER RATE INCREASE NOTICE!! This time the increase would be for more than 50% starting next month. This increase like all the others happen for NO JUSTIFIABLE reason. As expressed by many others, this company has a long history of PREDATORY BILLING PRACTICES. They purposely wait for you to be settled with your storage to increase your rates, not by a marginal amount but increases of over 50% of your agreed rental agreement. I appealed this with their superiors in writing but they failed to even respond. I am now in the process of starting to take legal action against this company and needless to say I recommend everyone to stay away from this corporation completely!

This place is garbage. First the pics are fake on Yelp. It is far from clean. It's completely nasty…read moreand disgusting. They increase the rent by 40% every 4 months. They tell you to move to a bigger unit to lower rent then 4 months later it is increased. The elevators work occasionally. The temperature control doesn't work. It's very dim in the building in certain areas. There is never carts available and trash is always lying around. I wouldn't waste my time or money. They make the front lobby look nice but the rest of the area is nasty and outdated. It's not a safe area. Pick a newer storage place. There are so many nearby.

I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

Now it's under new management and service is great. Prices are unchanged for 6 months. Again, the…read morenew manager was awesome. He explained all my choices for the service I requested on line.

I have rented 2 units from them for more than 2 years. When I first moved in, the property was…read moreimmaculate. That was a big reason why I went with them. Their staff was amazing as well. Very nice and responsive. Shortly after moving in, a horrible odor emerged. They couldn't find the source. The site began to look less than stellar. The parking lot was dirty. It just didn't look as nice as it did when I moved in. Also, my rents began to disrespectfully skyrocket. My rents tripled, forcing me to move. Storage is already insanely high to begin with, and then you keep increasing? It's a storage unit, not an apartment. It's just disrespectful and predatory. Upon move out, I found that they charged me for an additional month and refused to prorate or refund me for the month I would not be there. Lastly, during move out I discovered mice in my belongings! I had no mice prior to moving in, yet my unit was littered with mouse droppings and my belongings infested. I told on site mgmt and was given a dry apology. I'm so happy to be moving out but am now terrified to relocate my belongings for fear of rodents hitching a ride. I saw big metal boxes throughout the property, but I had no idea they were industrial rat traps. I have never dealt with rodents, so I didn't know what they were until someone else told me. The least they could do is prorate me for the month; especially now that they have given me mice and God knows what else is living in my boxes I reached out to corporate and was given the "looks like you've been told we don't prorate or issue refunds. That's why you should give us notice prior to moving out". Which I did. Notice was given. Just because you don't do refunds or pro-rates, doesn't mean you can't. They're just greedy and predatory. I personally wouldn't recommend this company or site for your storage needs. Three stars for what they use to be when I first moved in. 1 and a half for what they have become now.

August 19, 2023 At 9:00 pm EDT, I was setting up my storage…read morefacility and while moving around my belongings I found a dead roach. I don't know how long that roach had been there but I was appalled. Before I continue with this recent horror, let me update you on the matter from earlier this month. I spoke to the temporary manager and then the permanent manager Carlton. All I was offered for my initial review was $25 off my bill. Carlton was courteous, responsive and it appeared that he was doing what was within his power. He also assured me that the pest control vendor would be coming to retreat the facility. Now that that is out the away-- this recent issue. For readers' awareness, ExtraSpace Storage staff are not allowed to enter into the storage facilities. Nonetheless, I found a roach in my storage unit and I was enraged! I've spent over $500 to get the space organized and get everything off of the floor. I highly recommend that anyone who uses this facility without any alternative options thoroughly clean their area and purchase storage options to keep their belongings off of the floor. I'm really upset and worried about what I may bring into my home thanks to my time using this storage facility. I don't want to bring roaches or other vermin into my home due to my need for temporary storage. I would not recommend using this particular facility. Move out if you can.

The site is run well, but the cost of my unit almost tripled in less than 3 years! For this…read morereason, I would not recommend Extra Space Storage.

Can't stress enough how much I appreciated working with a professional company and owner. I had a…read morefull detail done by Danny, the owner, and the experience was better than I expected. From the start, he was straightforward and easy to talk to. What really stood out was his honesty, I was initially quoted for a few services that, after he inspected the car more closely, he told me I didn't actually need. He adjusted the price without me even asking. That kind of integrity is rare. The detail itself was top notch. My car looked refreshed inside and out, and you could tell he takes pride in his work. It didn't feel rushed or transactional, it felt like someone who genuinely cares about doing the job right and treating people fairly. If you're looking for quality work and a business owner who operates with transparency, I'd absolutely recommend Danny and his team at Revive Auto Vault - I will be going back again.

This is a beautiful car storage facility. We have a 1987 corvette that will be taken care of in…read morewinter months. Met the owners, Danny and Claudia - they are super friendly and accommodating. Highly recommend.

All around great service. Hard workers, punctual and careful. There was no hassle. I just let them…read morework and they completed my task. I'll definitely be using them again.

I appreciate your response, but I need to clarify a few points for accuracy. At no point did I…read morerefuse to pay for services rendered--what I objected to was the lack of professionalism, last-minute changes, and misrepresentation of the job despite providing an inventory in advance.Your team arrived late and attempted to upsell, which created unnecessary stress and forced me to rent a truck myself in order to complete the move. This was not an issue of "budget," but rather of expectations set by your company not being met. Customers should be able to rely on a moving service to honor the scheduled time, come prepared, and communicate honestly. Unfortunately, that did not happen here. What's more telling is that several other reviews describe the same experience I had--so this isn't an isolated issue. Instead of addressing that pattern, your assumption is that I "couldn't afford the move"... interesting. While I understand setbacks can occur, dismissing concerns by blaming the customer is not good business practice. My review reflects my experience so that future customers can make informed decisions.

Clean facility and quiet location. The gate access is a little trickier because of the location of…read morethe key pad. The only item of note is that there are a lot of birds nesting above the building entry doors so you may inadvertently get an unwelcome surprise on you if a bird needs to relieve itself ...

Dee was very helpful finding me a unit and she included a discount on the online pricing. Thanks…read moreDee!

i am now on hold for 45 minutes and counting. no one has answered the phone. i am calling to pay…read morea bill. why wont anyone answer. this is no way to run a business

Pretty nice storage place. Super confident hours and a lot of options for storage types. I loved my…read moredrive up unit (was not climate controlled but worked perfect for me!) pretty decent pricing as well.

The staff here are AMAZING. Always super helpful and friendly. Convenient U-Box access, as well as…read morea well-kept facility. The only thing that is problematic is the day workers who hang out at the entrance and exits, often blocking you from entering or exiting and harassing customers. I understand people have to hustle but it is EXTREMELY uncomfortable to come here alone as a woman because they shout at you and harass you to no end. It definitely doesn't make this place feel safe in the least, especially when they approach and corner you.

I made an appointment to have a hitch installed. Got there on the day and at the time specified…read more Waited an hour and, after the guy at the desk, who was very nice, could give me no indication as to when the installation would actually happen, I left. It seems like they don't have the help to do the jobs they need to do. I tried calling to get my refund but after 20 minutes on hold, I gave up and wrote a letter.