I do not believe there is any potential for improvement with this company. The level of…read moreprofessionalism was so low it actually shocked me. From the sleazy "used car salesman" approach by multiple employees when setting up the appointment to the complete lack of respect and disregard shown in canceling my appointment on the day of my scheduled move. Every employee I spoke with was located at a "call center" and not even at the actual place of business. The supervisor at the call center who called herself "Jana", then changed her name to Melissa was the worst! I had a contract for services, paid a deposit and was canceled with no explanation. I relied to my detriment on this contract to fulfill a scheduled move on a specific date and time. This is by far the worst company I have ever encountered.

Very Poor Management. Ryan who assume is the dispatcher or manager is very unprofessional and…read moreincompetent. While booking was simple, he complicated this project with his inability to recognize the customer is first. During his courtesy call we discussed morning or afternoon timeframes. I explained an early afternoon appointment would be best for my schedule. We agreed. Early the next morning he calls with a request to adjust his proposal with an additional worker and to arrive in the morning vs the afternoon as we discussed and agreed. At this point this is a breach of contract however I accommodated this company by accepting the additional labor but keeping the schedule timeframe the same. Here is where incompetency takes place. Ryan agreed to the labor and asked me what time would I want the crew to arrive. I gave him a specific time of 12:30. Of course no show. No updates, no calls or explanations. They got my deposit and now no contact or communication. Ryan, your lack of understanding customer service and unprofessionalism has resulted in the loss of this customer and hopefully anyone else who sees this. After reading recent reviews I am happy to avoid his company.

I've been here for 10 years and I have the biggest problem getting the gate code to get into the…read morestorages they make me sit here like I'm stupid after they took the payment out of my account they just worried about the money not worried about giving clients the code to get in it's 7 am Amd I'm sittin here again with no gate code! Run away!

Rita was very helpful with the size of unite I needed.The unite was very clean.Will do business…read morewith them again

I loved this place. It felt very nice and safe to store my unwanted items for when I needed them…read more Thanks for the great service!

Carrie was so great & helpful! The whole process was so easy! I set up my reservation online and…read moreonce I got there I was in and out in just under 10 minutes. Carrie even helped me set up the app! Thank you so much for the A+ service!

Very nice climate controlled space. Nice quiet and close to home. Fair price. And it was a very…read moreeasy automated renting process. Would like to see restrooms on site. That polar pop I had with pizza during moving ran thru me and I had nowhere to go.

This is a great business they were friendly and answered my questions in a timely manner. I would…read morehighly recommend them for your storage needs.

Kim and her staff at the Fern Valley Rd location are great. They are always pleasant and polite…read more If I ever have an issue, Kim is always pleasent and helpful with a resolution. The property is always clean and the rentals are reasonably priced. I highly recommend using this location to store your items.

From the owner: Public Storage rents spaces large and small, from closet-sized units to ones that can hold the…read morecontents of a five-bedroom house. Choose from drive-up, walk-up, elevator-access, indoor or outdoor units, depending on the amenities available at the location you choose amongst thousands of our facilities. Renting from Public Storage is fast, flexible, convenient.A Great Deal:$1 first month's rent*No credit card required for reservations; no obligationRent month-to-monthClean and trusted:Convenient Access to your units Well-lit, fenced propertiesComputer controlled gated accessYou keep the only key to your unitExtra perks:Climate controlled units availableManagers live on site at many addressesPacking Materials and locks available for your convenience Personal, business or vehicle storagePay and manage your account online or on your smart phoneCall now or visit our website to find a location, check rates, reserve!* Subject to availability. Other restrictions, taxes, and fees, including an administrative fee, apply.