I loved this place. It felt very nice and safe to store my unwanted items for when I needed them…read more Thanks for the great service!

Carrie was so great & helpful! The whole process was so easy! I set up my reservation online and…read moreonce I got there I was in and out in just under 10 minutes. Carrie even helped me set up the app! Thank you so much for the A+ service!

We used Extra Space Storage in Okolona and had a smooth, straightforward experience overall. The…read morefacility felt clean, well lit, and secure, which was a big plus when storing belongings long-term. Access hours were convenient, and getting in and out of the property was simple once everything was set up. Security features like gated access and cameras added peace of mind, and the units themselves were in decent condition with easy loading access.

This review is for the staff that make it easy to transfer a unit over to someone else in your…read moreworkflow. I've inherited a fair amount of storage units over the years and it can often be a headache when you live in a different state, including the need to transfer it over in person (what?!) Not this place! We were able to have our person on the ground arrange to transfer the unit over to me on the phone (quick phone call and it's always nice to speak to a friendly person) and then when I had to transfer it over to our new person on the ground it was quite seamless. Billing is conveniently done online. No complaints whatsoever.

Kim and her staff at the Fern Valley Rd location are great. They are always pleasant and polite…read more If I ever have an issue, Kim is always pleasent and helpful with a resolution. The property is always clean and the rentals are reasonably priced. I highly recommend using this location to store your items.

From the owner: Public Storage rents spaces large and small, from closet-sized units to ones that can hold the…read morecontents of a five-bedroom house. Choose from drive-up, walk-up, elevator-access, indoor or outdoor units, depending on the amenities available at the location you choose amongst thousands of our facilities. Renting from Public Storage is fast, flexible, convenient.A Great Deal:$1 first month's rent*No credit card required for reservations; no obligationRent month-to-monthClean and trusted:Convenient Access to your units Well-lit, fenced propertiesComputer controlled gated accessYou keep the only key to your unitExtra perks:Climate controlled units availableManagers live on site at many addressesPacking Materials and locks available for your convenience Personal, business or vehicle storagePay and manage your account online or on your smart phoneCall now or visit our website to find a location, check rates, reserve!* Subject to availability. Other restrictions, taxes, and fees, including an administrative fee, apply.

This experience has been absolutely horrible. I have had a storage unit here for several years…read more They raised the price on it twice. If you ever have a issue, no one is EVER there to help you. No one EVER answers the phone. We went there a couple months ago with a truck to clean it out & there was a "public storage" lock on my unit. Of course no one was there to help me & no one answered my call. I had to leave a message & wait for someone to call me back. Hours later, a rude man called me & told me that my unit was discovered without a lock, so they put one on it. I don't know how that could have possibly happened. So I had to buy another lock, make several trips there before someone was in person to help me. I just got the rest of my belongings out today. If you are in need of a storage unit, do not go here. They are awful. Unprofessional. Absent. Expensive.

This was my first time ever using a storage the access to enter went well but had a hard time…read morefinding the unit but after finding it it was smaller than what I expected but I managed to get my things in it.

Today was my first time to rent a storage unit. When I arrived the door was locked so I called and…read morethe person said there was someone on site and was with someone and she would text them. Brittney came an let me in and she was very helpful to me. I rented a unit and it went well. I had a good and professional experance. Thanks Brittney very much.

I haven't had a problem with them.. I found that there online services was easy and accessible .It…read morewould be nice if it was 24 hours gate access .some people work different days &:nightsIm a CNA and alot of my supplies I need for home health is n there n I work at night and want to keep all there stuff safe guard ,and not in car. so I think if u all do 24 gate pass alot of people would stay and be happy .. ever one should be able to get there stuff anytime of day. With this covid 19 that's all they have and not getting 24 access is like losing everything all over thanks again for ur no contact storage.. During these pandemic time ty

first off, when quoted on the phone they said it'd likely take about two hours for a move of our…read moresize. it ended up taking EIGHT hours.. for a two bed apartment. That's with us throwing boxes and items in four loads worth of cars to save time. the price I expected to pay at the time of booking ended being only a quarter of the cost I paid. and then they encouraged us to tip them on top of it. They came late meaning we didnt get a good start to the move until after noon. they came with two guys but one guy did pretty much all the work. they knocked chunks out of the wall of the old place that I know is going to come out of my security deposit. they shrink wrapped and blanketed every thing whether it was needed or not and charged for how much they used. I'm talking a few extra hundred dollars worth of supplies that the quote had said would be included. over all I expected to pay maybe $600 and then ended up paying 1500+ since it took them the entire day to make the move

Stole my TV and stereo speakers. I moved my stuff into storage for a few months and didn't realize…read moreit until I moved my stuff out leaving no recourse with company management. These guys were slick. I made sure to verify the truck was empty after they unloaded and it was. They must have put the stuff in the cab or something.

A reliable family owned business , for 60 yrs. Moved down. Same family owned fir 69 yrsread more

If I could rate a half of star if could. First off they do there walk through the day before,…read morepackers show up will some wardrobe boxes and some 2x2x2 boxes, and two 16 yrs old to pack someone posessions. These teenagers do not know the difference between a phillips and straight screw driver, they cant follow instructions. Looking forward to my claim in a few weeks when half of my valuables are broke or missing because my stuff is getting shipped in 1000 2x2x2 boxes. Ive never heard anything good about lynn moving from other Soldiers moving, should have put them on the do not use list.

Public Storage Review…read more If you MUST rent here, be absolutely sure it's short term only. This facility first opened in March of 2016, underwent two acquisitions: going from Q2 Self Storage to Simply Self Storage, and finally, to Public Storage. Through all of this, I can honestly say that I was THE first tenant, booking a space within 1 hour of the facility opening for its first day in 2016. Q2 was amazing to deal with; Simply was a bit of a downgrade, as to be expected with any corporate acquisition, but Public... Public set the standard for horrible customer service, poor property management, absurd price increases, and an overall inexcusable self storage experience. Public Storage took ownership of this facility on September 14, 2023. At that time, my rent for a 10x25, non-climate controlled unit was $215.99. April 2024, rent had increased to $258.00. May 2025 rent had increased to $325.00. October 2025 rent had increased to $416.00. Don't worry though, by the time January 2026 came around, I suppose they realized I was getting disgruntled and they gave me a "manager discount" to bring it to $325.00 again. That lasted for 6 months until I decided to move out. It wasn't until I submitted my move out notice that they gave me the discount again to bring it to $325.00. I should note that from March 2016 until September 2023, my rent had only increased from $158.00 to $215.99, over a 7.5 year span. Now let's talk about the break-in of their office. I never mentioned this to the staff because I wasn't looking for anything in return but one night in 2025, I was leaving my unit and noticed the glass of the rear door was shattered. I stayed and called the police. While waiting for them to arrive, I called every number I had for Public Storage, only to find there is NO ONE available for any type of emergency, even in the event of a break-in or fire. Even the call center number said to call during business hours. I've learned since, that if you need help, you'll never get a live person and will always have to leave message and wait for a call back. This break in showed exactly how much pride Public Storage has in it's properties as the door was covered in plywood for well over a month before being replaced - a standard piece of storefront glass in an aluminum entry door - nothing special. When it comes to the rest of the perimeter, fences have been cut multiple times and rather than fixing the problem, Public Storage has chosen to repair the fencing with poultry wire - another temporary fix. Lastly, the staff took every opportunity to remind me they didn't have a signed rental agreement on file. They DID, but it didn't say Public Storage and they knew they would have to coerce me into signing theirs as they bought the facility with agreements already in place that must be honored, according to Kentucky Revised Statutes. The funny thing is my agreement dated back to March 2016 with Q2 as I never signed one for Simply either. Both succeeding companies could have simply sent a notice to sign or move yet they continued accepting the rent each month. At the end, they tried to force my hand by taking away my 24 hour gate access (which was permitted due to the unit being used for business). I was told I would get my extended access back once they had a new agreement in hand. As of yesterday, May 29, 2026, a new agreement was not necessary. After 10 years at this facility, a facility at which I was the first tenant, I have officially moved out and my unit and my unit is being marketed with a promotional price of $102/month. Good luck to the sucker that moves in to unit 229 - I hope you don't stay too long.

Rate increases almost every 4-6 months. Would never rent from them again. You are always waiting…read morefor the email stating your rate is going up.