I was very upset about a huge rent increase at this facility but after I complained, the manager…read moreTiana reached out to me and offered a much more reasonable rent increase. A big thank you to Tiana for her attentiveness.

I have used this storage for many years and was pleased with their services and prices. However,…read morethey appear to have come under néw management. Within the last year, they have raised my monthly rate 2 times - once last October 20% and last month (July) 80%! In one year I went from paying $80 to $180! I have talked with management and their suggestions were to move my very full space into a smaller one or to a cheaper facility. They refused to bring down the rate. I looked for their online prices and they are advertising a size for $114. i have cancer and cannot move my storage items in the summer heat. This storage site is not to be trusted. It feels like my personal itrms are being held hostage and I have no choice but to pay rent there went from $100 to $180 in one month.

This white male in unit 106 started harassing my family and I while we organize our own unit…read more He was very disrespectful & obnoxious for no reason. I'm emotionally traumatized by him, he had no business raising his voice to me when I was trying to de-escalate the situation. That was very unprofessional of him and he does not need to be at this facility with that type of demeanor. Him doing that makes this place look bad.

1st of the customer service at this location was extremely rude, I was left outside in the cold…read morewaiting for the the "manager" to open the door for 15 min while coming back from her lunch break. After finally being let in I was told my unit was locked by the manger because they failed to take a copy of my ID during the check in process. This was after she sarcastically tell me I could've gotten 1/2 off for only renting with them for 18 days. She then to proceed to tell me I have to walk through the entire building to get toward my unit because I can't walk through the inside door with her because of "security purposes" Anyways. After finally getting into my unit to my surprised everything had a layer of rat poop on it. After opening up my boxes I ended up replacing $400 worth of house hold items and rewashing and disinfecting everything I can .

Outstanding experience with Carli at Simply Storage! She was kind, flexible, helpful, honest and…read morevery professional. Received a competitive rate on a 10x10 storage unit and feel extremely well about storing my family treasures there. I would strongly recommend this storage facility.

Decent introductory offer then the price skyrockets. Thankfully we were there for only a couple…read moremonths. Several items were damaged by mice that got into the temp controlled unit. But that's always a gamble Additionally, everything had this strong musty odor once we moved. The smell of storage? You'll know it when you walk into any of the buildings there.

With a history of moving frequently this was hands down the worst.read more

It doesn't get any better than this moving company. They have done big moves and small ones for my…read morefamily, friends, my mother and aunt, my sister, my cousin.... They've picked up new furniture from stores and brought it home, rearranged furniture upstairs to down. They put together my sons' bunkbed and moved it around the room a couple of times. Completely trustworthy and professional, they settled a parent into assisted living and moved another one up from Florida. It's a local company who gives back to the community. And the office manager is a gem who alone should earn them another star.

I had somewhat of a mixup with the staff while trying to rent a unit of a specific size but they…read morewere able to amend the situation and get me the next size up for the same price. I had called around 2 pm to inquire for the last available unit of that size and had arranged to come in that day after work to rent the unit before they close. I got there around 4:15 and they had sold the unit we had talked about :/ Fortunately they were willing to give me the next size up for the same price which definitely showed some integrity and good faith. This is a great location for anyone living downtown and there rent is a bit cheaper than other storage facilities in the area

This is the 2nd storage unit we have leased at the Rt. 301 Mechanicsville location. We are once…read moreagain very pleased with Michelle's help and friendliness . We have downsized since our move is almost complete. If we need storage in the future, we will return to this location. Very clean.

Service. Friendly staff. Quick accommodations. Self serviced available. Clean and safe area.read more

Great customer service by all. From the customer service center to the site manager and employee…read more Their desire to help the customer is genuine. They are friendly and accommodating. The one time move in fee for the rental vehicle, gas and mileage was more than fair. I paid.25 cents a mile and.25 cents a mile for gas and I had the rental truck from 11am until 5pm and my total cost was $8.50. The great customer service, the great truck rental fee, plus the clean rental facility deserves 5 stars from me. I highly recommend!

Great staff at the facility. Always friendly and helpful. The facility is always clean and…read moretemperature controlled. Would gladly recommend.

I feel kind of silly, leaving a review for a storage unit place but it was seriously that good. The…read moreguy at the front desk was so friendly and helpful and the whole experience was so surprisingly pleasant. The unit was clean, I loved all the security they had in place and the whole process was just so much better than I expected it to be. Highly recommend.