WTF? called for a price on a storage unit, price doubles in 3 months? Listen mini, customers want…read morestraight forward pricing, no "so called Specials" or internet bait and switch, then it doubles in 3 months? you're NOT very confident about your pricing if you can't just tell the customer upfront what the REAL price is. 160 internet price for a 10x30 then 333.00? shop around. Thanks for nothing Derek.

Just finished a call with Dylan Villegas at the corporate office whose professionalism and planning…read moreassistance were top-notch, bar-none!!! Every staff member engaged over the few years of utilizing this organization has been on the same level. Courteous, helpful, thorough, knowledgeable, professional, and simply amazing overall -- a consistent of approach hard-found in today's business world. And I'll not forget to give high props to Kiana E. at the Call Federal Drive location in Richmond, VA where my personal belongings are currently stored. Whether or not she's received a raise recently, give her another one! She is not an expendable or lose-able employee, she is an absolute keeper, and any organization blessed enough to have her on staff will be wise to take exceptionally good care of her!!!

Tammy and staff are absolutely amazing to work with. Vigilant Self Storage is a gated and very…read moresecure storage facility. Our Class A RV is parked in a covered site with 110/120 15A power just perfect for keeping the batteries topped off. If you're looking for a RV storage facility look no further than Vigilant Self Storage.

With a history of moving frequently this was hands down the worst.read more

It doesn't get any better than this moving company. They have done big moves and small ones for my…read morefamily, friends, my mother and aunt, my sister, my cousin.... They've picked up new furniture from stores and brought it home, rearranged furniture upstairs to down. They put together my sons' bunkbed and moved it around the room a couple of times. Completely trustworthy and professional, they settled a parent into assisted living and moved another one up from Florida. It's a local company who gives back to the community. And the office manager is a gem who alone should earn them another star.

Suzan was amazing and very helpful getting me into an affordable, secure, clean unit.read more

Barry is great, used the storage for 5 years and everything was perfect…read more Clean, safe and secure place. Thank you

i came buy to get a couch off Facebook marketplace and was verbally assaulted, screamed ,and cursed…read moreat by management and told to pay my rent or get out but I wasn't even renting from them I tried to explain that multiple times but he was not having it I would give 0 stars if possible

I would give 0 stars if I could…read more From the moment the crew arrived, it seemed like they had no interest in actually doing the job they were hired for. They moved extremely slowly, spent a significant amount of time standing around, and appeared completely disinterested in working. Before any work even began, one employee asked to use the bathroom, another had my husband sign paperwork, and then the entire crew went outside and informed us they needed to call a manager because they "might not be able to do the move." This was especially frustrating because we had clearly stated MULTIPLE TIMES before moving day that they were only moving furniture and packed boxes. Despite this, they repeatedly complained about "loose items" throughout the process, even after being told over and over that we were handling those items ourselves and only needed the furniture and boxes moved. We were told a manager would arrive in 15 minutes. Instead, we waited around 30 minutes while nothing got done. When the manager finally arrived, he moved just as slowly as the rest of the crew and immediately started focusing on the same "loose items" issue that had already been addressed numerous times. The situation became even more frustrating when the manager implied work would begin shortly, only for the story to suddenly change again to them being unable to do the move at all after he called another manager. What followed was more arguing about loose items rather than any effort to complete the job they were hired to perform. I have never seen or heard of a moving company refuse to move furniture and packed boxes when that is literally the service they were contracted to provide. The entire experience was unprofessional, disorganized, and a complete waste of our time. To make matters worse, we are still waiting on the refund that the owner stated we would receive. I would not recommend this company to anyone looking for reliable movers. *Edited to add - One of your guys claimed there was a litter box odor. Interestingly enough there are no animals. All we could smell when your crew entered the door was rank cigarettes which I'm sure most people don't want that smell being transferred to their belongings as second hand smoke is a health risk that literally can cause cancer. We watched the crew stand around and chain smoke while awaiting the manager so I'm sure the next persons belongings smelled lovely after that. Loose items were actively being taken care of as we told your crew several times that we were handing and we did. Your company failed to do its part and move the BOXES and FURNITURE that were EASILY accessible throughout the apartment. Looks like there's another review that had the same issues. Quit trying to blame each customer that had a negative experience with your company. You obviously have several issues to be sorted out and your pointing fingers at people paying you to do a job is not a good look.

I recently got On the Fly Moving to help me move my 1-bed apartment from Richmond to Henrico. The…read moremovers were very respectful about my items and made sure to strap them down once they were in the truck. They worked very efficiently especially moving items up 3 floors on an 85-degree day. The quote was quite accurate(even though I helped just a bit). There was a two-hour minium, even though it only took 1 hr 45mins to load, drive, and unload all of my items to the new apartment. Overall this was an excellent company for moving, and I will definitely use them again once I move!

Needed beds switched in different rooms. It was an unusual situation and it needed to be done…read moreimmediately. They went above and beyond to help us and were at the house within 4 hours to get it done. They were so kind and caring and understood the difficulty the family was having and went out of their way to help us. When they got there, the guys were so sweet and kind and helpful. I give them a 10 out of 10.

Full move excellent service from Landon Zay and Christian professional. Highly recommend this…read morecompany for moves i have used them twice. Thank you again. G. Austin

no issues - have spoken to their customer service dept very helpful when i had questions,read more

We paid our first month, they told us they would deliver trash cans. They never delivered them,…read moreit's been a week and our "pick up day" is here and we still have no trash cans.