Prices are deceptive. I had a larger unit and rented it for 5 months at around $180 I was assured the price would stay the same for the entire duration of my rental. Then the price jumped to $240 without any notice. My billing was on auto pay, so I didn't notice right away. Ridiculous that no email or notice was given for the price increase. We then consolidated everything into a smaller unit and reserved one online for $86 a month, then after a month the auto pay was taking out $101. Ridiculous that this company isn't honest and tricks people into thinking they are getting a better price when they are actually charging more. Don't recommend at all. The office lady at our location is pretty rude also. read more

I really enjoyed the fast, detailed and thorough move in here and it was very painless. So bigggggggg shout out to Toya, I appreciate your help. Thank you very much and hope to work with you in the future. read more

Public Storage - Hard at it and got my company 24hr access. Awesome! - Self Storage Near Me - Mission, Kansas

Public Storage as a company is a huge disappointment. They quickly raise your rates after you move in. It is expensive to move out and find another alternative once you are moved in. The units are in disrepair and it takes months to get a repair. They claim that they are available during business hours, but that is not true. The voicemail says they have office hours on Saturday and Sunday 9:30 am - 5:00 pm, but that is not true. If you call the 800 customer service line, you have to wait on hold and then the "service" can be lacking. I was told the office is available by appointment only. It may be that they are cutting back on staffing. I do believe this is a corporate problem, not an individual office problem. More than once, the front gate has been broken so the large entry gate has stood open for days! That certainly is not a secure situation. I feel sorry for the folks who work at the local level, they must have to hear a lot of complaints from unhappy customers. It is no wonder their turnover is so high. read more

Very very disappointed in everything about this Public Storage experience. from booking it, customer service, and the lack of service from the actual location. The website didn't work multiple times and no one returned my messages. We couldn't download the site map to find our unit. It was appointment only and we couldn't set up an appointment. Terrible! read more

Very easy to sign up and get a storage unit. access was quick and easy! I would recommend it to others looking for storage!

In general, Public Storage as a company is a joke. This location allowed a thief to rent my unit after using an old (expired ID) stolen from my car weeks before. Because the address listed is no longer my residence (for 5yrs now), I never received any bills and was turned to a collection agency. After disputing the collections, I have been unable to reach Public Storage Billing (after numerous attempts, redirection, and 6 voicemails left). This company allows fraud and fails to follow through with customer service after screwing with lives. Here's the kicker: the thief was caught only a week after opening the unit. She is not of my same race. HOW DOES THIS HAPPEN!? Since I have NOT YET BEEN CONTACTED, my only route is to contact a law firm. ALREADY DONE! read more

Been using the unit for almost 2 years now, since I first got the unit, my rates have doubled. The lot is gated with codes, however the units are inaccessible from 9pm-6am. I tried calling to get access outside those times since I have a code but never was able to make any ground on it. For the price, id rather go somewhere 24/7. read more

I got prompt and affordable service from the folks at the Foxridge Drive. Courtney personally walked me to the unit I rented , we inspected it, and she showed me how to use the lock systems. Couldn't ask for better. It's convenient, and easily accessible. read more

I just got my storage unit they were pretty nice. Ver through on what I signed up for regarding my unit.

Sorry to hear so many people have had a bad experience with the company but my interactions have been nothing but professional. Kandice was extremely knowledgeable, quick, and accommodating. I have used this location several times and have never had a problem with my merchandise or the facility. Thanks! read more

The staff was very rude they acted like I bothered them. I couldn't access my unit for almost a month bc something was wrong with the door. Extremely dissatisfied overall. read more

This place is a joke. Do not rent a storage unit from here. They are all rude, everyone tells you something different when you talk to them. The manager Amanda is the worst of them all. Just called me and was rude and wouldn't even let me talk. They lied about it being pro-rated and when I needed to have my stuff out by. Calling corporate offices on Tuesday when they open. Never have I been treated so poorly by all the staff members of a business, and they wonder why I was rude and a bitch to them. read more

If you decide to give this business one dollar, you are taking a risk that you WILL regret. Not maybe, you WILL. 4 reviews...all with the lowest star rating possible. Do the math. Here are some highlights to consider: 1) The office itself should be condemned as a public health risk. Think instant lung cancer. You could literally tape an ash tray to your mouth/nose area and smell fresher air. They staff clearly smokes behind the counter. The Kansas Department of Public Health should be notified immediately. 2) Check-in: forget using online reservations. You will book for one rate, then encounter the old "bait and switch" scam. The rate you are quoted does not include the "special lock" they will add to your bill without your consent. Oh, and did I mention that it took me 1 hour and 40 minutes to complete the signing? That's right. And no chairs in the office. Plan on standing to the point of exhaustion. 3) INSURANCE. You'll be using it. See below. 4) LOSS OF GOODS: After 2 1/2 months, I showed up on 10/31 to remove my belongings. Upon entering the unit, I noticed an odor. After clearing away the items closest to the door, I noticed...wait for it... water damage. My bed, entertainment center, and several boxes were ruined. Soaked. Mildew/Mold. So, either there was a leak above, or water came in under the metal panels. Luckily, I have insurance. I plan on using it. I also plan on calling my credit card (Visa) to stop any additional charges. 5) STAFF: The nastiest group of individuals I've ever had the displeasure of interacting with. I gave them the courtesy of a call to cancel the unit and notify them of the damage to my goods. No return call...until... the next day, about 20 minutes after I called the insurance company to file a claim. Then, I received a call from the "Manager" who proceeded to lecture me. She not only did not apologize for the damage ("your stuff is not OUR responsibility...that's why you buy insurance!"), she threatened to charge me a cleaning and removal fee (and the threat that she will be contacting credit agencies to ding my credit report) for leaving behind the damaged items for them to deal with. I'm NOT going to haul once-pristine furniture that is now mold-infested, worthless garbage. While I was polite and patient, I was interrupted and addressed as "honey" with the snarky tone of a rude, miserable human being. In short- avoid them at all cost. In fact, do not rent at any of the Public Storage facilities in the immediate area, as they are owned/managed by the same despicable people. If you've had issues with them--- I encourage you to file a complaint with Johnson County, BBB, write reviews online, call their corporate office... THEN, contact your bank immediately, as well as your insurer if you experienced damage to your personal property. read more

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I created my reservation online and recieved an immediate call from Kandice, the Property Manager. She scheduled my move in appointment for within the hour and everything was taken care of in a matter of minutes. The office and the grounds were immaculate, Kandice conducted a tour, completed my paperwork and had the on-site transaction completed in about 10 minutes! I was very impressed with Kandice's professionalism and streamlined process. Thank you for your OUTSTANDING customer service! read more

Nice staff could've been a little happier if they had more lock options, the $15 lock was a little pricey but Kandice and Natalie were nice.

very ungrateful and couldn't care less. i rented a space from this company in 2014. fell behind in my rent ,after 30 days they cut your lock off and put their own on,after i caught up on rent. i had to buy a new lock and after inspecting my unit discovered i had 3 items missing totaled over $500 in construction tools.i'm a professional contractor and one item was a brand new air compressor.have filed a theft report with the mission police dept. the employees are thiefs don't do business with this branch. read more

Its good. The office manager was nice. The only draw back is lack of 24 hour access but the again it is a bit cheaper than my last one with 24 hour service. read more

Had an overall good experience with this facility. The public storage company does go up on your rent after you've been there a while, but I guess that's company policy. Storage units are great for short term use but anything beyond that you're just throwing away money. I just moved out after a couple of years of renting, and my experience wasn't bad. The young lady Kandice was really helpful in making sure everything went smoothly upon my departure. read more

My experience at Public Storage in Mission, KS has been great! Nicole helped me find the perfect public storage option for me and made it easy for me to understand the process of renting. I received a call almost immediately after I placed an online hold on a unit and the staff was extremely accommodating to find an appointment time, next day, that would fit with my schedule. I am very pleased with my experience! read more

Nicole at Public Storage Mission is awesome! She was very helpful with our storage when my wife and I were between moves. I highly recommend this location! J Gander read more