MICE PROBLEM & CRAZY PRICE INCREASES!! I would put zero stars if I could. My husband and I had a unit here for a year and a half before needing to take our belongings out. Our first rate was quoted $92/month and when we left they notified us they would be increasing to $295/month the following pay period. We also discovered upon grabbing our stuff an abundance of mice feces all over our unit. We told the front desk and they acted like they had no idea. After doing some research later that day, we realized they lied to our face as this has been an ongoing problem with public storage for the last few years at least. Do NOT rent here and go elsewhere. A complete dump of a place. read more

Very impressed! We have never rented a storage unit before and found it to be a great experience! Evin was very informative and Friendly. The facility is clean, accessible and the security is excellent! There is an app that keeps track of payments, account info etc and has automated gate access making it easier to get in and out. Would definitely choose them again if needed. Steve read more

Public Storage - Self Storage Near Me - Puyallup, Washington

I had the VERY BEST experience! I had my unit for just a little over a year. Ariel was a sweetheart! She made copies of all my receipts for my pending divorce. I would definitely rent there again and highly recommend this location at 16311 Meridian St. in Puyallup, South Hill! read more

Do you self a favor and take a look at all the outside storage locker roll up doors. We went to rent there and noticed 14 doors that had their latches sliced with a grinder or pryed open. The over head wire mesh in the locker had been cut to axcess other lockers. There is an homeless camp out side the fence line as well read more

Was told when I moved in (which took several rental changes just to get an available unit), that it was policy to use PS lock that was in the unit. I told them that I already had a lock from a previous rental at a different location. All of the reps that I spoke to told me that I needed to use the lock in the new unit and I would get my "DEPOSIT" back when I moved out as long as I left the key & lock behind. I left it in the unit uet have NOT gotten my deposit back. Now, I'm being told that I will NOT be getting my money back for the lock yet I left the keys & lock behind as I was told to do by the property manager. read more

Great people, easy access, clean units. It seemed a little pricey, but I never had any problems with them.

9/5/19 The place is always clean. Keep up the great customer service!! My daughter and I have a storage here for a wonderful online deal of $20/mo. Management is nice. Place is clean and well maintained. You will need your code to enter through the entrance gate, elevator and at the exit gate. This location has a 2 story. The storage temperatures are regulated. read more

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Beware! Rented a 5x10 in October 2022 for $73 a month. First let me start by saying they engage in deceptive tactics. They claimed my unit would be $58.00 per month after an online special. They then wait until you are all the way to the end of signing your rental to throw in the admin fee of $30, the mandatory monthly insurance of $15.00 and oh you have to buy their lock (think it was over $30). even if you don't want their lock, you can only get your money back on the lock if you return it but its a cylindrical lock that has to be replaced with one of like (how many people have one of those just sitting around). They would not let us use our regular heavy duty lock that we paid for at a previous storage company a few years back (unless we also had a cylindrical lock in place). Now, lets get to the actual facility. The gate is crap, usually takes forever to open and the stupid code they give you never works properly. The access on the app also doesn't work. Last night, it let me use the app to access the front gate but then told me my code was no longer valid when I tried to use it to open the main door and also wouldn't work in the elevator (had to manually enter my code and it took three tries before it accepted it on the door and then two tries on the elevator....and yes I was entering it correctly). They never have enough carts so we usually have to wait. Last night there were only three carts and four groups of people. The elevator sounds and feels like its going to plumet and last night, while removing all my things from this crappy storage facility, it actually closed on me half way through, I had to push with all my effort to keep it from pining me. To top it all off, we were just notified that our rent is now going to be $96.00 per month! We haven't even rented here a year and they are already jacking up the rent and they haven't done anything to fix the crappy gate, death trap elevator or lack of carts. So tell me why you are entitled to bump up our monthly rent Public Storage????? You haven't done any improvements to justify the increase. Never again Public Storage...never again! read more

After searching all over Puget Sound for a storage unit for my car, I found this place. The staff, Ariel & Renee, are friendly and helpful. The facilities are functional & clean. The user-friendly app lets you open gates, pay your bills, change your payment methods, etc. I got a really good price through selfstorage.com which searches most of the storage facilities in the area (2nd month free). The pricing is competitive when compared to other storage facilities. read more

Good price staff was very helpful no complaints. Would come back again. Person who helped me onsite was great.

My unit was broken into and robbed. The thief broke in through the chain link roof and was able to steal checks which they quickly tried to use. Luckily my bank put a stop to this. The very next month Public Storage had the balls to raise my payment $100 a month AFTER BEING BROKEN INTO AND ROBBED. I attempted to get this remedied and they said they would call back but never did. Its been 2 weeks. Take your stuff out of here and go somewhere else and certainly don't start a new account here. Unsafe and unscrupulous. read more

Looks like their Monthly pricing continues to be consistent. It's tough to go early due to the tweakers at this location. I started at 128 a month, then it went to 148 and now they are wanting 197 a month. Ridiculous read more

everyone please be aware kf this location. all of my things were stolen at a public storage unit at 16311 Meridian Ave E Puyallup Wa. A 4 bedroom house all gone and the district Manager Adam Pearson wants to offer me $745 to shut my mouth and not speak to any news reporter, police, no reviews, nothing. read more

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I really appreciate Sharron helping me get fully setup with my 5x10 storage unit. She really helped me with all my questions and concerns, plus, provided me with respect while securing informations with superb security protocols. All in all, THANKS FOR HELPING me SHARRON!!! @ public storage on 16311 Meridian Ave E Puyallup, WA 98375 United States. - Christopher Thomas read more

Been storing my show car for months. Noticed they have mouse and rat issues now. A mouse crawled into my engine compartment and fouled the engine bay. This facility had me call customer service guaranteeing me a refund for the month and guess what. They told me to pound sand. Apparently they have a clause in the contract that covers them from infestation. Horrible facility, horrible company. read more

Very good at what they do and very respectful over pleasant services I would recommend y'all for storage needs for family and friends thank you. read more

Belinda was amazing and deserves more than this shoutout for her customer service. I was running late due to horrible traffic on northbound I5. I called the office to see if there was anyway I could get signed up for my storage unit over the phone, since I only had the uhaul truck for a little while longer and needed to get it unloaded that evening and I wasn't going to be able to make it there quite at 5pm. Without hesitation Belinda offered to stay a little later to ensure I could get signed up and moved in that evening. Come to find out, not only had she stayed a half hour late to help me out, she did all while working a full shift, alone, because the other 2 employees who would normally be there Sunday were out that day. She was professional, courteous and went above and beyond to ensure I had everything I needed to get moved in that evening. She did all with a positive attitude and smile on her face, even after having a long, challenging day. I can't thank or credit her enough for her customer assistance, it's very rare to get service at that level and she deserves recognition for it. As for the facility itself, it's very clean, secure, well lighted and easy to access. The office has various items that are useful for moving and for keeping your stuff in storage protected. read more

The storage unit was clean and ready for me to just Start storing my stuff. I appreciate the level of security to go in the building and just to be able to be on the premises. read more

Great customer service purchased a 5x5 unit. was assisted through out the whole process of purchasing storage unit. Very satisfied with customer service read more

My son's belongings are safe in a climate controlled environment. That's all the good I can say. The price was 173/mo for a 10x10 last July. A few months later it jumped to 205. I went and talked to the manager and it was lowered back to 173 for 3 months. As of 10/1, so just over a year later it is up to 268/mo. I called the corp office and they did nothing. 95 dollar increase in just over a year is ridiculous. I pay before it's even due and this is the thanks I get?! It's such a pain to move everything to a new place and they know it! read more

My very first time renting out a storage unit. I got lost then I found myself lol , I didn't know storage lock was provided so I went to the office and ask for one then a young lady told me its in the storage unit with a brochure. So I walk all the way back to the unit during that time I probably lost 10lb walking. Other then that it was an awesome experience.. read more

IF YOU ARE QUOTED A PRICE IT WILL GO UP 27% EVERY YEAR!!!!!! I had zero issues with this place. It's clean and the security is good. However, I am paying $95 a month. I pay for 6 months no issues. Then Sep 1st they raise my rate to $122. Nearly 27% increase with NO warning. When we call they blow us off and simply say "we do rate increases every fiscal year." read more

This place is a great place to store your things. It is fairly new and the storage area is clean and safe. I had my things in storage for over a year and never had one issue! If I ever had any questions they always helped and making payments online were super easy. Sandy helped me when I first set up the storage and when I left. This is my first experience at a storage unit and now if I ever use one again it will have to measure up. read more

great facility. Close to home very convenient . no problem with gates or door. Clean and safe with friendly staff. I will definitely use Public Storage on 39th again. read more

This is our second time working with Brittney to secure storage. She is very diligent and pays attention to details. Her customer service is excellent. Thank you for demonstrating a spirit of excellence! read more

I can't say enough good things. Extremely clean facility. Access to restrooms, carts, drinking fountains and the staff is phenomenal. Shy (the property manager) is top notch with her personality and customer service. The rates are outstanding for the quality and the security. Like storing your stuff at a 5 star hotel. I really can't say enough good things and I highly recommend them as a place to store your belongings. When I move again, I wish I could take the facility and staff with me to store my stuff there. But for now, I'll enjoy peace of mind where I'm at. read more

This is the most horrible storage place. I got my unit broken into 2 times with in one month and had my personal belongings stolen along with stuff I had for one of my children that have since passed. Over thousand of dollars worth of stuff was stolen, and they refused to call me and give me the case number to the police report. During that time, I went there to drop stuff off or pick stuff up because I had moved to a farther location which is over an hour away to get back from my new place back to storage. And had many times where I brought a moving truck and a few people from everywhere to help me move. Which was very considerate of my moving helpers but inconvenient as well. But due the storage employees not notifying me they locked me out of the gate and changed my locked. I have lost tons my personal belongings and thousands of dollars. Every time I call, they make promises of what will be better or now telling me new news that they acted like they had already told me but did not. They did not care one bit. If you are one day late for payment, they will lock you out without notifying me that if I dont pay they would lock me out. for one day!! After the first time of my stuff getting stolen, I had changed it to the inside where they said it will be more secure, Still picking things up or dropping things off there have been random people hanging out by the doors trying to get in that had no business even being at storage, or drive in the gate when someone leaves or goes to get in so that they could break into the internal storage unit. I did let the management know and nothing has changed. They even hired security and all they did was park there car in-between the garages and just sit there. Never once got out and looked around at all, when I was there a few times leaving there right at 9 pm. If there is a negative star review that's what they should of gotten. I will never recommend this storage company to anyone. My experience with this particular place has been overall frustrating and nothing short of negative. read more

Public Storage in Puyallup 98375 Goes Above and Beyond! There staff are friendly and helpful,the grounds inside and out are literally spotless,they have carts for use that you can stack quite a bit of items on them that saved me numerous trips back and forth, not to mention there elite security measures they have in place there which gives me piece of mind knowing that my items are completely safe! Thank you Public Storage of Puyallup! read more

My experience at public storage was very good. Stephanie showed me to my unit and helped me through the whole process she even let me use her mobile hotspot so I could check my bank account. She went above and beyond! She was friendly and knowledgeable and made the whole process quick and easy. read more