I have been at this facility since they opened there doors . Only been late 1time in 15 years . I…read moreonly pay cash because I dont trust the,system. I have my identity jacked once and refuse to let it happen again. Anyway I show up today 8min till 4pm . Thats what time they close on sunday. I get there,the same time as another customer who i believe was getting unit.. I could be wrong . So I tell the kid I want to pay my storage I get my cash out and hes says" we dont take cash " im like what what do you mean you dont cash ? Then hes says were closing . Im like so . Ive come in at 4oclock on the nose before and paid it with no issues. Now today I cant today because of some kid is lazy .. he says we dont take cash 10min before closing .. but youll help the other chick get a storage unit. Seems like that would take a lot longer then just opening up the till and taking my money . Just saying . So I leave with out complaing . I figured ll go through some shit in my unit so driving out there wasnt a lost cause . Thats when I discovered they locked me out of my unit .. my contract says till the 10th before they lock you out.. today is the 8th . Keep in my mind i pay my storage fee over everymonth by $70 or $100. Just incase something like this happens . In the 15 plus years ive been there ive been a good customer . Im always on time but the one time and that was 10years ago .. ive never complained about anything even after my unit was broke in to 3 years ago and my door still isn't fixed properly. Its a decent place to rent . Just seems like there new staff is lazy or in to big of hurry to get home instead of taking there customers payments . Espicially from someone that has never had an issue with them before

One staff member here is not so pleasant. She needs to mind her business. I was enjoying my morning…read moreand just got off work. I needed to get some things, and she pulled up on me ruining my day!!!!! She approached me unpleasantly and had some complaints. She needs to work on her customer service or go elsewhere!

Storing my RV here was an easy decision. Fair prices, decent sized parking stalls, high security,…read moreand friendly customer service. It's been about 2 months but so far so good and I feel a sense of easy in light of the location and security. I would certainly recommend to others.

If I could give negative stars I would! Our six-figure RV has now been vandalized twice within a…read moremonth. Management continues to tell us it's our problem and to use our insurance. Apparently I am supposed to file an insurance claim every time somebody decides to vandalize my RV on their property. I would not recommend this place if you value your toys. Do not go here you've been warned!

I found this Self Storage facility online and found it affordable compared to other self storage…read moreplaces. I made my reservation right then & there. When I arrived I met Rosa-staff person in the office. She was very cheerful, professional, polite and kind. I enjoyed meeting her, she explained everything easy to understand and the company's policies, along with their rates. If I need Extra storage space, I know where to go. Thank you Rosa at Extra Space Self Storage for helping me with my storage needs. I will recommend to my friends and neighbours!

Their kindness and ability to overcome problems. When I was moving in the gate froze and we…read morecouldn't get in. The manager was able to pry it open enough for us to get in and not miss our moving deadline. They always go the extra mile at Extra space. Sincerely, Leeane Walker

Been here 15 years! Back when bud and Jackie ran it the place was great. Ran like a small family…read morebusiness. They allowed access 24 hours for certain trades. I'm a general contractor and have a licensed electrical and plumbers on call. There were times we needed access to our expensive equipment we don't leave in our vans in the middle of the night. They stopped that. My rent for a single vehicle went from $80 to $140 in 3 years. My rent on my unit went from $320 to $485 in 3 years. They hire a guy named Perry . Caught him inside my unit one day as I went to use the bathroom they use to have on site. Those are gone!! I said bro what are you doing? He's like I saw your motorcycle and had to come check it out. A few months later I walk inside the office to pay the rent and see a new desk, office chair, filing cabinet, bookshelf. I'm like what?!! This all looks so familiar. Well come to find out it was all mine from one of my units I was renting with bud and Jacky. Somehow the paperwork was lost and there were several units he didn't know the occupants. Rather than emailing everyone or calling he cut all the locks and kept the stuff. I started seeing all my teak wood out on the porch , my bike, my outdoor table and chairs. I called my contract attorney and he explained they would probably win in court . Like tow companies there is such a grey area they can manipulate. Now it seems it's all about being a corporate locations and charging as much as possible. They use to provide a good value but don't any longer. Look out how the paving situation was handled or the broken gate that just sat for months on end. It's really sad. Now I will say Jessica is super kind and has always been cool with me . None of this review represents her and the other girl that's her sidekick. This is just me being honest after being there since 2012.

I'd caution folks to use Self Storage. They are one of the more expensive locations in the areas…read moreand they will look to minimize their liabilities with any given situation based on the contract/policy signed agreement. Customer service is nil. Read carefully what you're signing and understand that they will treat that document as the bible. I wouldn't look to resolve any situation beyond that. We had a couple issues with this location I'll highlight below. 1. The first was the lot markings. On our sign-up they told us to use 31-A. When we could find 31 but not 31-A, the office was closed and when we dialed the emergency number, we didn't get any pick-up. We guessed, fortunately correctly that spot 31 was ours and not 31-A and fortunately, we didn't end up parking in someone else's spot. 2. They didn't pick up when we dialed the emergency number during this time. Fortunately we didn't have any issues with codes that prevented us from accessing our vehicle so that was a plus but still a concern for us. 3. The expense is great. 160ish for a dirt spot. You can get a spot close to Seattle for a few bucks less in very costly real-estate so their numbers are a bit inflated. They tout their security but for the price you pay you could reserve just about anywhere else within a 20 mile radius for less money. The security here is still gate codes and an assailant could pretty easily watch someone punch in a number with a set of binoculars or spotting scope. True security would be a card scanner or enclosed structure and there's areas in Pierce King that have this. 4. The customer service is just, read the policy and follow the policy. If you have any kind of exception, they won't make it or work with you to make it. They will pretend that when you ask for an exception that had you asked more nicely they would have granted it no matter how kindly you ask. When it doesn't work in your favor, they'll simply laugh at you and hang up or accuse you of arguing . At least this was my experience when I asked for an exception to be made to pro-rate our final month's rent. Because we did not provide 20 days written notice, they would not make an exception nor would they even offer proration for the final 6 days of the month if we gave written notice at the time of vacancy. They are well within their right to do this. I wouldn't say they aren't. If you're working with them, just note that your interaction will be based only on the contract you sign. They will work to make you seem unreasonable if you ask for anything beyond that. All the best in your storage hunt folks.

I started to rent from here a little over two years ago. One of the few reasons is because their…read morerates are really low. They provide carts for you for moving their stuff. Awesome Customer Service if no one's in the office there's always a kiosk there clean, friendly, outstanding service and facility. I am actually moving to another location closer to where I live and they all worked with me and amazing customer service absolutely amazing and more ways than one better than any other storage facility out there.

On July 30, 2022 We rented a 5x9 storage for $89.00/month. The first month was 50% off…read more This is a newly constructed storage off Highway 162 and cross street 128th Street E. (Puyallup/Orting). The building esthetic is a nice design. They run under Daffodil storage. Initially we had our storage with Public Storage in town. Decided to transfer our items here as it is across the street from our home. The application online was almost seamless, almost perfect. I was unable to complete the app process as it was charging me the full amount $89.00. Kristin and Amy has been such a pleasure to work with. She toured us our storage location and where the restroom was just in case. At that time half of the building was not completed as the parts were still on back order (post pandemic) typical delays. The building has a front rear gate. You need to download the app to open/close. Only 2 users available to use the app. The move transition was swift and easy. All completed on the same day. Love the convenience of this location. We decided to get another storage for our daughter 10x15 for $164.00 (1st no 50%) as she had so much stuff. She did not want to bring them to her new place in Spokane. We plan to sell some stuff of her stuff slowly then rid the big unit. We are highly satisfied customers.

I used this storage for a few months. I was moving and needed to store furniture and more. I went…read moreto multiple storage complexes nearby and they either had bad customer service or very high prices. Century 21 was the opposite! They had great customer service and the BEST prices! Really have nothing negative to say. Highly recommend!!

I initially drove past Century 21 because their parking lot was full, and I didn't feel like…read morewaiting in line. I ended up at another storage place down the street with an outrageously rude employee and I refuse to do business where customer service is not important....happened to pass by Century 21 again and their lot was empty, so decided to try my luck here. Right away I was greeted professionally and was asked what I was looking for today. I was given the different options and was shown a unit right away. The unit ended up being just what I was looking for, it was clean, and the price difference between drive up and hallway units is just a few dollars. I was given a copy of the contract, insurance info, rules, hours, etc. I was in and out of there in about 10 minutes. The prices are fair (a smaller unit just up the street costs over $30 more) and it's a month to month contract. Store here!! They're super helpful and affordable!!

I've been renting a storage unit here for the past 2 years. We decided to use this place because of…read morethe good location that seemed safer than other options on more main roads that could draw attention to thieves. My fiancé also use to live in the housing community right next door so vouched for the good location. It's only a 10 minute drive from our home. The goal was to finish emptying out my house so we could get it ready and on the market. I first met Barbara in the office when my fiancé and I went in to rent. What a fantastic woman -sweet and a good sense of humor. She got us a unit right away. I liked the small community feel of the place and it does seem safe. Electric gate is locked at all times and you must have your own code to get in. The gate tracks who enters and leaves and when by the individual codes, adding an extra layer of safety and accountability should something bad happen. I have also spoken with the resident manager, I want to say his name is Doug (I'm just terrible with names). Super nice guy. Very talkative and friendly as well as helpful. Last year I had a lot of stuff going and didn't want to deal with the anxiety of did I pay the storage bill or not so was able to pay about 3 months worth in advance. That worked out great. I get monthly emailed invoices and I love that it remembers my card info making payments a breeze. I've never had any problems with staff, making payments, etc. Prices are comparable to other storage facilities. Overall, I'm really happy with Eze storage and recommend them highly. I'm not sure about some of the negative reviews on here -makes me wonder if those people had their own issues and are blaming the business, though everyone does have their own experiences. I'm a believer in you get what you give so if you go in as an honest person who is going to pay on time and not cause issues, you should like this place just fine.

Rude man in the office.. follows you as u go to ur storage unit. Bad attituderead more

I rented a unit here last week. The o line process was very easy. When I got to the facility the…read morestaff was great. I was very pleased with the security and access. I was able to purchase a device to place in my unit to add extra security. Great overall experience.

Horrible customer service when it counts. Completely ridiculous to get travel trailer out of yard.read more