I was searching for storage at the last minute. I planned to search all day, but luckily i came to this place 2nd. Christina at Public Storage saved the day by offering a really good deal and offering the best costumer service possible. The area has climate control and bc i am familiar with the area, i know it is safe. Check them out before you search anywhere else. read more

Amazing customer service. Martika made my moving experience so easy. The location is safe, secure and clean. Highly recommend it.

Louise was awesome. She registered me into my storage space fairly quickly. In and out in no time. Very humorous. Was a pleasure. Thank you for your help. read more

Laurie was the property manager. She was very informative and professional. She greeted me with a smile and a handshake after I was done signing my papers. read more

Extremely clean storage facility. The staff super professional with great customer service. Martika was very informative and just all around sweet. Martika asked me a line of questions pertaining to all of my belongings that would be put into the storage unit to make sure I was choosing the correct size. Laurie was also great to work with! Pricing is a bit high too me but that is with the insurance included, so I feel it is a necessary evil. ;-) I will recommend all of my friends to use Public Storage in Rancho if that is ever needed. read more

I had just opened up a storage unit at the Rancho Cucamonga location and the service was unbeatable. I was still on the phone with the national customer service agent to set up the unit and received a welcoming call from the store manager. The whole process was smooth and easy and there was very little effort on my part. They managed all the paperwork with my employer as well and were very courteous. I would highly recommend opening a unit here! Thank you Alisa!! read more

Christina has a great personality. She was very patient with helping us choosing the right size of storage unit. We were going back and forth with the different sizes of storage unit. She was very helpful and creativity. She gave us some tips on packing and storing techniques so that we can maximize the room. I highly recommend this place, definitely earn my business. read more

I really like how Sharon and Christina deal with me, they are so nice and make everything easy and fast.

The staff @ this location are remarkable!! They have always been professional as well as helpful. If you in the Rancho Cucamonga area give them a call, Christina and her staff are great at what they do!! read more

This is a nice property, the air conditioned inner areas are very convenient. The problem is the rate increases for Public Storage are concerning. I have been in the property only 6 months and my rate was increased significantly. This is a little crazy. When I called PS corporate, I was referred to the Dist Mgr whose phone number was a dead end. While they offer a decent service, you'd better be willing to pay for it. read more

Came here today last minute looking for storage space and Felecia was very friendly and professional. Would recommend this place to anyone looking for storage. read more

Christina was wonderful. She made the process of getting a unit very easy and was very informative with all the prices including the insurance needed. Everyone in there was very friendly and when I first made the reservation online they responded back very quickly. read more

I went in to buy bubble wrap, Laurie and Christina were so nice and helpful! Very upbeat and enjoyable people.

We've had a storage unit at this property for 8+ years. We recently were looking to downsize (yay!) and over the phone didn't get much help at all! We were told there wasn't a way to transfer, blah, blah, blah. In the midst of terminating one and opening a new one, Christina stepped in, recognizing the name and helped us transfer from the bigger unit to the smaller unit - painlessly, I might add. And in the process we saved some money, too, which was great. The thing they could work on improving?? Because I had the unit so long, our rates were sky high, having been raised regularly; they were much higher than someone new coming in (by about half!) and getting the same unit. Not good to penalize people who've been with you a long time. All in all, happy with them. read more

Christina and Sharon are two pleasant ladies who were very helpful. Process was very quick and pleasant. Will be here for a while, thanks for the help. read more

Everything seemed great at first, but things quickly took a turn. Let me try to shorten everything...this place is an absolute nightmare! They are consistently saying one thing and then turning around and saying another, my storage unit had clearly been gone through, my tv was shattered, boxes opened, paperwork gone through, you name it. I hadn't touched the unit since March 2018, I'm in the Military and was stationed in Alaska, I just had the Military movers go to my unit on November 12th, 2018 to get everything and it was 100% gone through, yet Sharon (one of the managers) didn't know what happened. Or how about the fact that my lock had been cut and then one of Public Storages locks had been placed on my unit along with another random lock that belonged to who knows who! So on the day of the movers Sharon tried giving me the whole talk about how it's our responsibility to have the keys to our locks etc....when it was their lock on it...so she proceeded to say "oh well it looks like I'll have to walk back there and unlock it"....um yes, yet she claimed she had no idea who the 2nd lock belonged to so I had to pay to get a lock cut that WASN'T mine, just so my unit could be opened! Only to find out that everything had been gone through, I have pictures and videos from the last time my unit was opened because that was the last time I was there! Not to mention Sharon had asked me on the phone one time what my birthday was again because "they" (I have no idea who else) were trying to look me up but couldn't find me....umm for starters it's not your place to look up my military information, nor is it any of your business, but thank you for letting me know you were clearly trying to look me up. I've also contacted the district manager (Rick)...on November 12th,2018, and I'm still waiting for a call back. Thankfully I had an attorney present at the time of the movers packing my unit. So in total there were 3 people there who fully witnessed and agreed that my unit had been gone through, in fact the movers refused to continue packing everything unless my releasing agent followed them back to their warehouse and watched the movers put everything into the crates because they didn't want to be held responsible for anything damaged or broke. Bottom line...don't get a unit here unless you're ok with people going through your belongings when you aren't around, and employees who literally could careless what does or doesn't happen to your things. Saying I'm disappointed is a understatement, I've contacted better business bureau, and also attempted to contact Rick (the district manager), to try to get this solved, but unfortunately I've yet to receive any calls or emails back, so I'll continue to do whatever I need to; to make sure the items that were broke are replaced and the $85 I paid for a lock that wasn't mine to be cut off my unit to be reimbursed. If court is where I need to go then that's what I'll do, whatever it takes to not only make my situation a little better but also to prevent others from going through what I did. read more

Well, today I arrived at my unit (I've had it for all of three weeks) to pull out a few things to take in my car for my move only to find that my unit had been broken into, ransacked and had items damaged and stolen. I've stored things countless times throughout the years without any issues, even at other Public Storages. I immediately go to the office because I am at a complete loss about what to do. Please understand I appreciate her trying to help me figure things out but the last thing you want to hear when you have been violated is that there are no cameras and that the lock I've used for years at various Public Storages is not recommended. It's like she wanted to make it clear that it wasn't their fault at the onset. Just really insensitive. I think this is something they should tell customers up front and not when they are at their lowest. So as a warning others do not use master locks and maybe consider a location that is more secure. And get insurance! read more

Moved into unit on 1/26/18, checked unit on Friday, 2/2/18 at 1pm...all good...at 10am on 2/3/18 found that my unit had been broken into (the lock was in tact)....and all the manager could say was, "well, there's no damage to the exterior and the lock is in tact!" REALLY!!!! Short of filing a police report and making PS turn over the list of individuals that accessed that floor between 2/2/18 1pm and 2/3/18 10am, she claimed,"there's nothing we can do" "We have never had any trouble here before." Sounds like an inside job to me! Be smart and take the insurance and put two rolling pin locks on your unit before ever putting anything in this location! They only have cameras at the exterior gates and nowhere else! Pathetic for an unmanned storage facility in this day and age of cameras and technology, which I have covering all of my homes! Be very wary here! read more

Arrived at the unit @04:30 pm on a Sunday. Office was locked with a sign saying manager in property. Waited until she showed up at around 04:45 when she argued with us about the time we have arrived, suggesting we were lying. Next she said she could not let us in because it would take her at least 30 minutes to write out a lease. It's worth mentioning that we had been former clients and our experience with the business had been excellent. This time however our experience was less than acceptable. If there was a "minus" star this would be it. In fact, she was rude, un-accommodating and unprofessional. She deserves a pat in the back for employee of the month! read more

PSA:  Do Not Rent Here. I came here after reading great reviews and when I first walked in everyone was nice and helpful. Fast forward 3 months my unit and several others around the same time were robbed. I was distraught when I found my unit burglarized. I run to tell Christina, the property manager who was nice and sweet when I first met her, because I did not know what to do. She told to call the police and file a claim with the insurance they make you buy when you rent here, now I know why they make you buy insurance. I expressed to her that my lock wasn't even cut and she told me that some thief's have "master" keys. When I file the police report they officer looked at me like I was crazy about the idea that thief's have master keys and then the officer proceeded to tell me this storage facility gets "hit" more than most and the police have been asking Public Storage for years to improve their security. This place doesn't have cameras inside just on the doors. Please beware if you decide to store here. read more

I've resolved my issue with the company. It was no small feat. I talked to 4 people repeatedly. They don't make it easy by any means to resolve an issue quickly. You are literally up against an entire company. read more

Wonderful customer service from the team here especially from Lily!! She was so helpful to find a unit that best fits our needs plus she is super friendly!! Wonderful experience!! read more

I really do not care for this particular storage the people inside are not that friendly they basically are friendly when they want to be and don't care they just want your money and that's about it nothing more can care less would go to another storage unit but nothing closer around.. But last day today thank you God read more

The folks at this location are the best. Very helpful, answers all of my questions & concerns..always in a good mood. Christina & Sharon are two of the best at what they do!! read more

I have used this public storage a few times in the last few years and every time I have been here it has been great. the staff has always been very knowledgeable and extremely helpful. I once again just moved into this public storage and as always the staff was very helpful. I would love to point out that Ana was the one to help me and not only was she very nice she was very knowledgeable with the products that they carry as well as how to properly lift the door and store the things I needed to in the storage space. to add to the great service the price for the space I am using is great. thank you so very Ana!! read more

This location has great customer service, especially by Sharon and Christina! I will definitely be using this storage location for most of my storage needs. read more

I just left Public Storage it was quick and easy. Ana and Laurie were very knowledgeable, helpful and friendly. This location was also very clean. Awesome Customer Service.... read more

Customer service was great and storage location is very convenient. With a/c cooling with units witch is awesome on a hot day. Highly recommend to store with public storage. read more

Lauren helped us rent out a storage and we had little to no experience renting and she was SUCH a great help by answering any questions we had and even by suggesting the right boxes for what we were storing!!! EXCELLENT customer service and very informative. She was also very friendly and patient. Would definitely recommend this company to anyone looking to store and I'd definitely recommend them to look for Lauren :) read more

Lauren was fantastic ! She answered all of our questions and knew exactly what we needed. She got us through quick and easy. Highly recommended. read more

The girls have been taking care of my stuff for 2 yrs. Sad to say today was my last day there. Christina A has been with me through the 2 yrs. A very big thank you to her for all the help and being so friendly. Sharon was a big help too very nice people you have working. Girls take care of yourself and THANK YOU!! Michele.. read more

DO NOT rent here and if your an existing customer move out immediately. Our storage unit was just broken into and ransacked. Letting you know because the employees here will not notify any current customers of any recent break ins according to their "policy". We just moved our stuff last week and magically our storage unit was broken into. We moved in and there were no cars or people around on Wednesday afternoon around 3pm. We came back the next day to move in more belongings and noticed it was broken into. Hmmm could this be an inside job?? Employees who work here do not care that their customers storage units are being broken into, in fact it happens alot according to the sheriff's dept as I made a police report regarding my incident. Management here will not tell or notify other customers and will keep it on the down low to keep their job. The employees don't care about their customers safety or belongings. Again inside job and shady sketchy employees work here. They seem nice but are two faced and feed for information about you and your belongings that you will be brining. Our lock was not broken however these people were able to use a tool to enter the unit without using bolt cutters. Now if u look at many of the units they have, they share the same kind of damage ours had from how they broke into the unit. So I confronted management on why other units have this same kind of damage. Her excuse was that the district managers don't know how to use the tool to open the units that have locks on them and they made that damage near the locks. I told her that's bull shit, strike 1. I asked her why they don't notify other customers about recent break ins. She said it's against their "policy" I asked if I could see this "policy" she said she couldn't show me, strike 2. I mean cmon keep your customers safe by notifying them. I asked her if there are cameras inside the building, like other storage places. She said they have cameras on the outside only and they are "activated" only when a car drives by not if someone walks by. Wierd. Strike 3. I don't trust any of these employees. The locks they give u are public storage locks and they just hand them to you with out being secured in a tough plastic case like other locks. I told the employee that one of the employees is giving away the gate code to come and steal from people and she said they don't because they have worked there for a long time. I laughed and told her that's bullshit and all the employees are all in on this inside job. Strike 4. I want to call a news station and have them do a sting operation at this storage facility. I'm sure everyone there knows what people have as they will get into your unit once you move in. Don't move here. Read all other reviews about their break ins. read more

I was assisted by Christina when I rented a climate controlled unit in this facility and she was very professional and knowleable. Christina was able to answer all my questions and concerns and she got me a perfect unit for my family. This facility is modern, clean and well maintained. The website is excellent and easy to navigate and the online rates are competitive. Christina is the branch manager and she is an asset to Public Storage. read more

I would like to let you know how helpful your staff is at this location. Christina is very friendly, courteous and is extremely knowledgable with regard to the facilities and available packages and options. She made this process very streamlined for us and gave us some great tips for storing all of our stuff. Thank you again, Christina, for a great job! read more

Great service, real friendly,lily was real helpful, bilingual she help us in Spanish. I will recommend the storage service. And a great price read more

I've used this storage facility for years for a handful of reasons; the units are always clean, the price is reasonable and the staff is great!! Christina is a real asset to the facility, this past visit she really took her time showing me the different units they had available, advising which unit to move into and explaining the payment plans and methods. I really appreciate this kind of service, she really made this easy for me! read more

I have been a client of Public Storage in Rancho Cucamonga for almost 8 years. I have always had a good experience. I had reserve a different size storage online and talked to Christina on the phone. She explained everything to me and when I went in today she was very professional and helpful. This location has always be clean. read more

The staff, Martika and Lauren were graciously helpful! I had tons of questions and all of my questions were answered! The storage unit was clean, easily accesible, and reasonably priced. read more

I used this storage facility for about a year and a half. Erica was extremely helpful in helping select my unit. It was very clean and well lit. No fee surprises and the staff managers Christina A. and Erin are fast and efficient with friendly smiles ready to answer any questions. I would recommend this storage facility. read more

Went in the store needing a unit ASAP... Christina and Sharon explained everything thoroughly and quickly. I was in and out in less than 15 min. Great facility and service. read more