I had storage here a few months ago, I believe it was February through May 2025, and I couldn't get out of here fast enough, I was lured in by a cheap storage sale, and let's just say I learned my lesson about storage sales!! First, I learned that the price you are getting for the storage isn't locked in, and they can and WILL RAISE your $$$$RATE$$$$ASTRONOMICALLY!!! So be prepared at least. The second thing I learned is cheap storages aren't usually very clean and clean storage apparently isn't cheap! Except here it wasn't clean or cheap for long. I know that most storages aren't the cleanest most sterile environments and I don't expect them to be, I always bring a little dust broom with me when I move in, as well as some borax and moth balls to keep creepy crawlies from nesting in my stuff. I never bring food related anything anywhere near my stored goods, but I guess at this DUMP I was the only one who thought about pest prevention! I had an outdoor unit, and not only was this place CREEPY as can be, with none of the lights working and turning on with your motion as they were supposed to, but there was also RAT DROPPINGS!!! ODOODLES AND OODOODLES OF RAT It was so bad that I was even able to pinpoint a few of the other customers who seemed to have a trail of it leading to their roll up door, I left a polite note explaining that we shouldn't keep food items ever in storage or even any cooking wear, since rats have excellent senses of smell and other traits which allowed them to live under the noses of especially dirty or just careless or possibly really uninformed humans for so many years and years, and years! It was so gross, I had to actually take some borax and some Clorox bleach in powder form I got from smashing the tablets up in a bag than I generously pixie anti- rat dusted my belongings and boxes liberally. However, the problem got worse, I don't know if the people whom I suspect brought food in their just didn't care or perhaps my polite and informative letter about how gross these conditions were upset then to the fact that they would exasperate the problem more, but for whatever reason it got worse. I know they are prolific little breeders, so it's possible that it was just the natural reproduction habits of the rat making such a stinky mess, but the hallway started ti smell like rat piss!! HARDCORE RATPISS STENCH!! I was not a fan of this scent, so I started making plans to roll out, which wasn't hard considering the rates had TRIPLED and it now stunk like rat piss in the hall way. I started to go through my belonging and when I picked up one of my guitars I realized that there was a hole chewed thew the guitar case!!! But luckily for me that was the only damage was the guitar case and a few books they looked like they had urinated near the books or some mysterious liquid made a nasty stench I assume it was rat piss!! Gross!!! In addition to the grossness I encountered and believe me I was very grateful it wasn't worse cause I had only 6 little nuggets of RAT POOP in my unit area, so I'm guessing I didn't get the brunt of the colonies little eating and pooping rat parties they would hold, more than likely due to my proactiveness in using borax, bleach, and mothball floor sprinkles!!! Some units had MOUNDS of the RAT POOP in front of the doors like the rats where marking to each other where the poop party world take place was!! Seriously mounds of it. The guy that worked there for public storage I didn't get his name, but I would rather have done business with the rats . As his personality or lack of one I should say was horrendous. One time in the spring I pulled up and had lugged some others things, in and out and fixed all the boxes so that if I needed any thing from there it would be somewhat accessible to me- apparently, as I was awake since 430am this particular day, and I was working in the storage for about 2.5 hours lifting some heavy stuff with just myself to lift, I was quite tired, when I decided to sit in my car and take a energy drink break, I got the energy drink out and never even opened it, before I dozed off in my front seat of my car. I got woken up by Mr. Personality the "manager" I use that term loosely ! As this is what he was by title apparently not by action or by demeanor by any means!! He tells me that he was watching me and I can't come there just to sleep! Well no shit! But I wasn't I explained to him it was an accident, and that I wa grateful it read more

Gabby was amazing but on the next visit the other tattooed blond rep. came on so strong to my male friend I thought she was going to start removing her clothing. Told us about her other jobs at a record store and a karate place. We didn't ask her any personal questions. She noticed he had shaved from the previous day and commented on it. She asked us our relationship status. Made me feel so uncomfortable. Completely out of line. Honestly jaw dropping, disgusting behavior. read more

My daughter and son in law were just recently married and shipping out for the Army so everything has been last minute! Ms Monique was extremely helpful and amazing with assistance. Thanks to her the convenience of location, cleanliness and affordability of Unit made this transaction very pleasant!! read more

We needed a storage ASAP since my son is leaving to the military. I walked into this location and the representative Monique was super helpful and was able to accommodate to all of our needs. The size of the unit is affordable and provides climate control! read more

Ughh I just found out they hv also shortened their hours since taking over. This company blows!

I found the staff to be excellent, more than helpful. Their knowledge and lighthearted demeanor was perfect. Melissa, Tara and Monique were all great and answered all my questions read more

Super easy to reserve a space online or in person. Everyone I talked to in the office was very knowledgeable and helpful with all my questions. Melissa walked me through all the procedures and paperwork. Great spaces to rent and even better customer service. Well done! read more

I have to give it at least one star but it should get zero. I rented a storage room online at the suggestion of the clerk there because she said the rates would be cheaper. She also told me I would not be charged for the room UNTIL the day of my reservation. That was a total crock of shit. I was charged right away of course ‍. So I called to cancel since it was not what I had agreed to and was told that they would have to send me a check rather than just refund my checking account. Then they told me they would not refund the admin fee. After I argued I was told I would get a FULL refund including the admin fee. Well my check came almost a month later and of course it was missing the fee. I called about it and am getting the runaround. 1. The manager at the location does NOT respond to emails or phone messages. While dealing with this crap for my unit I have also been helping a family member deal with theirs. No matter how many times she is emailed or called she does not respond. In fact I have spoken with the managers of two other facilities who have reached out because she won't do her job so beware. 2. When they took over from Extra Space storage the customer service disappeared. I spent an hour in the 105 degree weather waiting on someone to come to the door that said "yes we are open". Once she finally showed up, at the behest of another location manager, she proceeded to tell me she could not do anything and I had to speak to the manager. ‍ 3. Their ineptitude has now entered month 7 for my family member. She doesn't live here so we are actually moving her out so she doesn't have to deal with them anymore. She would rather eat the money they owe her than deal with idiots. So beware using this spot and just stay away from Public Storage period. That location is the worst but customer service isn't any better. read more

This company should get zero stars. Ever since they have taken over prices have continued to go up for no reason. The prices have gone up over $100 in the last 1.5 years. Every time you call no one answers and no one returns the phone call. Customer Service is not good. We will be vacating as soon as possible. read more

Easy, good quality, good price, and amazing customer service. I rented at the one off vista del norte highly recommend.

I did it all online, it was fast, convenient, affordable, the facility is clean and their hours are reasonable . I didn't have issues and from the looks of it I don't anticipate any read more

Great price, very clean and front desk is very helpful... access to storage is great, easy going in and out... app to open gate is fabulous... read more

I did storage facility near me and Public Storage at Vista Del Norte came up it was less than 2 miles away. It was nice as these places go exceptionally clean friendly staff very helpful totally secure and climate controlled with a rental special as well! Highly recommend this place. read more