Angie is amazing. She was very pleasant and helpful. I was considering renting in a couple of months but Angie was so helpful that I did it now. Angie is excellent. The facility is clean, cool, and well managed. I highly recommend it. read more

Located in South Scottsdale, this Public Storage is decent & cheaper than other storage space companies. A loved one of mine recently relocated his possessions here after bad experiences with Extra Space Storage. One concerning thing about this place is the large bay door being wide open all the time. That door nexts to be fixed! read more

Public Storage - Self Storage Near Me - Scottsdale, Arizona

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I want to give a huge thank-you to ALL the staff here. They are amazing, always smiling, and so professional--they've handled a very stressful situation with total grace. A broken elevator. The elevator was damaged because another customer overloaded it. Not Public Storage's fault. However, the ongoing impact has created safety, security, and accessibility concerns. I actually strained my back and had a scary moment where my foot got caught in the stairwell and I tripped--OUCH. The box I dropped had nothing that broke. However, because there are no cameras in the stairs, I worry that if someone fell, no one would know. Additionally, because of the 24/7 access, tenants leaving after hours often prop the doors open for convenience, which leaves the building vulnerable to unauthorized people. I appreciate the reduced rate, but I strongly urge corporate to support this great local team by providing temporary security and on-site movers (9 a.m. - 5 p.m.) until the elevator is fixed. This team is 5-star, but they need more corporate support! read more

Avoid Public Storage if you can. My experience has been nothing but frustrating. When I first signed up and paid for a unit, no one was even present at the office during business hours to onboard me. The keypads at the facility are frequently broken, Bluetooth access rarely works, and the front gate has been disabled for weeks--everyone is forced to use the exit gate for both entering and leaving. I also received a rude phone call from an employee accusing me of staying past access hours, even though their logging system was clearly malfunctioning. I've tried calling the office several times during posted business hours--no answer. I've left voicemails with my number, but nobody ever calls back. On top of that, the pricing is deceptive. My unit was advertised at $49, but after all the hidden fees, I ended up paying over $80. Then, without warning, my rate was raised again to $97.82 just a few months later. I'll be filing formal complaints and reaching out to corporate and the BBB. I sincerely hope Public Storage addresses these issues, but based on what I've seen, I wouldn't recommend this place to anyone. read more

I recently purchased a storage locker at auction from this facility. More often than not, the process of retrieving the locker is tedious and complicated but Tracy was incredibly helpful and made everything so easy! read more

Place is always broken - no one ever works there no one picks up the phone - raise the rent for nothing but greed - a total disgrace

Public Storage is a nationally recognized brand. This is one of my favorite locations I've ever used It is a very secure climate controlled building with massive loading bay. I highly recommend renting here, rates do fluctuate through the year, but the service is unmatched! Dani was a pleasure to work with. read more

i recently switched to public storage due to location changes and i sure am glad i did. angie was extremely helpful. her knowledge of the location combined with her kindness and patience made for a smooth and seamless experience. i find people like her to be extremely valuable. read more

The manager is crazy, she's micromanaging the building on 1650 N Pima Rd in Scottsdale, AZ 85257 They rent you at a lower rate for the first month and raise it like crazy after 2-3 months. Don't rent there read more

Public Storage - The crazy manager, when you ask her name she takes off her name tag and give you a fake name. - Self Storage Near Me - Scottsdale, Arizona

The facility was nice but after the first month they started going up on rent. Finally when it was time to move out before I made my payment I asked what my amount would be since I would only be there for a week. The associate told me that I still had to pay the full month and I would get prorated the amount once I left and the money would be reimbursed to me. Once I moved out I waited 2 weeks and called back to which I was informed that even though I was told incorrect information, they do not reimburse. This just sounds like fraudulent business and won't ever rent with public storage again. read more

This place is EXTREMELY shady. I had 2 units for a little over a year...exactly the same...they raised the rate every 3 month but the rate increases were MUCH higher on my storage unit that had an AMEX on file for recurring billing. Exited the unit on the day instructed and now sent a bill to collections. Horrible predatory business practices. Filing a complaint with The BBB. Find another place, I recommend UHaul storage. read more

This location is definitely one of the best Public Storage sites. Deborah the manager is amazing. She is thoughtful,attentive and goes the extra mile to make sure everything is perfect. . read more

Not a good experience the Manager Debbie was very unprofessional. She yells at customers and threatens people with eviction, not a pleasant experienc.e. I rented a unit for 2 months and felt unwelcome and was harassed. Several customers shared their bad experiences. There are better less expensive places nearby, I wish I'd known before I'd rented there. read more

I put in 3 weeks notice of my intent to vacate and was assured there would be no additional fees. Come to find out I moved out 1 day into the new billing cycle and was charged the full months rent with no ability for a refund or pro-rate option. I've spoken to 2 customer service reps who are unable to help rectify the situation, very disappointed. read more

DO NOT TRUST THIS PLACE! THEY WILL SMILE IN YOUR FACE AND STEAL YOUR MONEY!!!! Basically I set it all up to move into a unit on December 17th, didn't end up moving in at all. Called the next day and explained that I simply didn't need the unit anymore to the property manager Debbie. She was kind, processed the move out quickly and said I would be refunded for everything but the non-refundable administration fee, cool, I understand that. Now almost 2 weeks later, I haven't gotten a single dime refunded to me!!! Just stole my money completely!! IF YOU WANT A BUSINESS THAT YOU CANT TRUST, THIS IS THE ONE FOR YOU!! THANK GOODNESS I NEVER PUT MY PERSONAL BELONGINGS IN THEIR FACILITY, PROBABLY WOULD HAVE STOLE THOSE TOO!!!! read more

I've used this location for years the access hours and price use to be reasonable. I've now been locked out of my storage for 20 days have called I don't know how many times at this point no call backs no one in office to help get to my stuff I've paid and am up to date but will never use this storage again. read more

Moving from a different state can be really stressful, but Debbie made this part of the process so smooth! There was great communication around confirming my unit, check in, etc. Thank you for all of your help! Highly recommend :) read more

Deb/Debbie made my first storage experience an amazing one. so helpful and fun to talk to. she knows her stuff ! i was half tempted to give 4 stars as the unit is definitely not as cheap as I could have gotten elsewhere but I gave 5 just because she was so dang nice! read more

Horrible customer service - once you pay your money they could careless!!!!! Their way of dealing with customers that need help Is to close the office and lock the front door. Called the number on the door - they said they are allowed to be out of the office - I asked can you please call someone to let them know we need help- no we can't they have other things to do- a business that is very proficient in avoiding dealing with customers. read more

Fast and friendly service! Clean and conveniently behind a gas station. It's not bad area either!

Debbie has been a tremendous help! She truly knows her stuff and is always willing to explain and be patient. We appreciate her kindness and help! read more

Avoid this place. The employees are rude and the place is poorly maintained. Every time I have to go here there is another new issue. The card access on the drive though garage has been broken for months. The bathroom has been locked and unavailable for months, as well. Yesterday there was a water leak from the roof. Today they were painting something, creating fumes so strong, it made you light headed. It's always something with this place! read more

By far the nicest most secure storage facility I've ever seen. I wish there was a more convenient way or additional entry and exit points to move a large number of items In or out. The website was easy to understand and made the entire process a breeze. My overall experience was very good. Sincerely R Russell read more

Super clean facility, they have carts you can borrow (no need to leave a deposit or collateral), plenty of parking. Several entrance/exit doors to be close to your unit, even a drive trough bay centrally located. & the manager is professional, helpful and friendly too. Great safe & secure storage facility. Thanks for keeping my stuff safe. read more

Very upsetting my friend Kim Chacon had called Had called from out of state as she was on a call to help a family member and she called their 1 800 number to pay her bill she paid. It in full and 2 days later all of her items personal items from her entire life were sold out from under her so when she returned back to state this. Is when she found? Out her items had been auctioned very unprofessional Debbie? Being very unprofessional. read more

AVOID. I never wanted to rent from Public Storage in the first place, but I got this unit when it was EasyStorage. About 6 months later they sold and it became Public. Then the code box and door was broken and not replaced for, I shit you not, 8 MONTHS! I finally put in a move out notice and on my way back from the store and thought I'd pop it so I didn't have to make an extra trip later. One truck is there and NO DOLLIES on my unit side. There's one dolly on the other side, but your code doesn't work for that side. Screw it, I'll come back. An hour later that same truck is there and some retard in a uhaul drove in the opposite way and is now completely blocking the exit. The fucking bitch-dyke manager is there and tells me I have to come around the other side. I've got 3 fucking boxes, it's 103 degrees outside and I don't want to have to come back again!! I'm emailing corporate to let tell them I'm never renting from them again. What a joke. read more

Return my money since I am not renting any units. Your charges still on my credit card even though I was going to rent on March.

Our rent has drastically increased. They know they have you stuck. 2 years ago original contract to today's is a 64% increase. Just from last year to this year's is 39.7% increase. BEWARE OF DRAMATIC UNIT PRICE HIKES read more

Very good customer service and response time from the site manager. They're very helpful when needed.

sweetest lady's there! I got everything transferred from one unit to a bigger one no trouble at all! they were very helpful and kind!

Have been renting a unit here for several years. The price is reasonable, however, if you want access to your unit, its not good. The door into the drive through has been broken for months. This leads to a very unsafe and unsecure situation. Hard to believe they can't get it fixed in 4+ months. Its often difficult to find a cart to move your stuff. I am guessing there are at most 4 of them. Originally this place was really good but with the change a year or so ago, its really gone down hill. Again decent price, bad access and service. Looking to move facilities in the next couple of months. read more

Avoid this place at all costs. Unfortunately the property manager is extremely rude and inconsiderate. She locked our unit with absolutely no explanation keep in mind the bill was paid so she had no reason to lock it besides the fact she never liked us from the beginning. We own two businesses and keep our inventory in the unit, we couldn't work for weeks as it was IMPOSSIBLE to contact her or the corporate offices. Nobody is ever on the property. I would highly recommend saving yourself a headache and going to another storage company. Never again will I rent from public storage, and to the property manager I hope you learn how to at least be a decent human! read more

I recently moved to Phoenix AZ from Colorado, bringing with me every possession I own in this world. I searched 5 different storage facilities and chose a public storage facility on the 101 and cave creek. The reason I chose this location was 1: you need a code to get into the facility 2: only able to enter during daylight hours 3: full video surveillance system. On June 20th I loaded all my possessions into this facility including my precious vinyl record collection that I have been collecting for 35 years. This record collection meant more to me than anything on this planet. On July 4th I went to my unit and discovered it had been broken into and all my possessions had been stolen. My world came crashing down and I immediately broke down into tears. I went to the office manager and explained to Debbie what had taken place, she simply stated to call the police. I filed a police report and stated what had happened to the officer and the facility manager at that point the officer told the manager he needed the video footage which the manager said "we don't have a mouse for the computer, but as soon as they had one she would submit it to the police." I called the manager every single day for 2 weeks to see if the tape had been submitted to the police with not even one response. I have called corporate, customer service and the original facility to find out the status of my case and to find out if the video has been sent with no response once again. I finally was assigned a detective to my case, he explained he has asked for the video footage several times with no response as well. My life has been horrible since this event filled with depression, heartbreak and suicidal tendencies. Once again I have to reiterate THIS COLLECTION IS ALL I CARED ABOUT AND MEANT EVERYTHING TO ME!!! This seems to me that this was an inside job and they are hiding the video footage! How could someone enter the facility, steal 7 milk crates of records in broad daylight and the facility saw nothing? Absolutely ridiculous! I constantly call corporate, customer service and the facility every day with not even so much as a return message. The "insurance " company has refused to return my phone calls as well, even though I submitted my claim over 45 days ago. How can any person or company be so ruthless to not even return a phone call?? Obviously protecting thieves. This is my final outreach before I proceed with making the world hear my story and expose this awful company and they're evil policies. I have suffered unbelievably, my whole life has been changed by this event and I truly want to disappear. This event and the lack of caring by the facility, it's manager, public storage customer service, public storage cooperate and orange door insurance company has shaken my faith in humanity and left me heartbroken. I am truly lost and my soul is bleeding but obviously no one involved cares what so ever. I am scheduled for a local news company to interview me, working with the detective to get warrants to search the video footage and looking for a lawyer to help me with a civil suit against these awful people. I have lived on my own since 15, worked hard, paid for insurance my whole life, and no one has ever giving me anything. I work hard, pay my bills, and struggle everyday with depression and this is how I am rewarded? I just would like some redemption for what has been done to me so I can have some closure and move on. I am not asking for anything more than what is fair.I have done nothing to deserve this treatment and just hope someone out there is going to help me and make this situation ok! If anyone out there could help I would be truly grateful, please email me. Djeligh@yahoo.com read more

Facilities are clean and temperature control. Easy to access 24/7. Great rates. Customer service especially Debbie was always such a pleasure and great help! Would very highly recommend this location read more

I am experiencing the worst situation of my life right now. My boyfriend passed away very unexpectedly and I have to vacate our home. This place is clean, air-conditioned and I feel secure leaving our lives possessions here while I figure out next steps. The manager of the property greeted me with a hug even though I am a sobbing horrible mess. This is the place you want to do business with read more

Debbie is very kind and easy to talk to on the phone. Helped me feel great about my decision to rent from this storage facility and looking forward to moving my stuff in. read more