Dora is the best! She is very helpful and attentive. The property is always clean and if she sees anything suspicious on the cameras, she will call and let you know. I appreciate that. read more

i only had rented a space for about five months to assist with my relocation but the rent kept going up. Overall Ms. Dora was very informative and helped me make my move out smooth. read more

The process was super easy and efficient, I was able to set up the rental from my phone, and the app makes that much easier to come and go as necessary. My only issue is that the unit is a bit grody which is understandable since it's an outside unit, it just needs a good sweep. . read more

Quite literally the worst storage experience I've ever had. Stored my belongings with them for about four months. When I picked up my things almost all of my boxes had rat droppings in them. It was disgusting. They also accidentally double booked a space and ended up charging me more for my new space despite promising me that the price would not change because the mistake was on their end. Absurd experience. read more

Public storage is the most disgusting I've ever used. It leaked water, the door was rusted and hard to open. The floor had cracks in it. I did the e-rental and they automatically charge you for a lock even if you don't need it. You have to go to a location that's open and available to get a refund for a lock you don't need. The location I was at the office was under construction. I left numerous messages and no one ever returned them. When it came time for me to move out I had to call customer service because after several messages to the office nobody ever call me back. If I'm charged, I'm disputing as unauthorized charged with my bank. What a disgusting experience.​ read more

Never in office during operating hours, never answer the phone, very uncaring. This is my first and last time ever using public storage

It served its purpose. No one is ever in the office nor do they respond to voicemails. When you do speak with the manager on site, she is borderline rude. I used it for temporary space for my furniture until we move in our permanent place and as soon as we got it, we vacated the unit immediately. My recommendation is to find somewhere and people who appreciate your business because this location doesn't. read more

Omg! Corporate scammers! I rented with the first month free on the 21st of Decembe. On January 1 I started to receive notices that my payment was due. When I finally called I was told that the special was applie to a the prorated month. from December 21st to December 31st. Huh?! They do their math in a very shady way. your free month is not from the day you rent + 29 days til next due date! So buyer please be aware! read more

Service sucks and the attitude of the representative after waiting outside for 10 minutes in the cold for someone to open the door and assist you is horrible. read more

Why rent from this particular Public Storage? How about I tell you why you SHOULD NOT rent from there. The moment you question any charge, the property manager will tell you "it's policy" and will be unable to produce a document showing exactly what the policy states. I'm no math major, but $14 is too much for a prorated amount for 1 day of service. I asked the property manager to give me a detailed summary of my charges and her response was "the computer is telling me the amount" and "it's policy". My bill monthly is $74, so how can 1 day of service be almost 15% of service I pay monthly? The task was too daunting to figure out so she called the district manager. He realized I was being charged my monthly insurance; once deducted, I paid a whopping $2.47. I wonder how many other people were overcharged for vacating? Oh, it gets better though! When speaking with the district manager, he informed me it is a courtesy to cut locks at the property. (I In the same breath says they ask that I buy their lock ($20) to replace the one they cut. "So if I bring my own lock, you can cut the old one off" was my response. That was met with a resounding "no". Perhaps my definition of courtesy is different and when I questioned his definition he responded with "cut your own lock". If this is your idea of competent customer service, by all means rent from the Public Storage at 840 Hambrick Rd, Stone Mountain, 30083. Just don't come crying to me later when they prove you wrong. read more

We found a dead rat in our unit which resulted in maggots as well . Would not recommend was not worth the money

rented from this property . space that was given to was unclean . full of spiders and dust . didn't look move in ready at all. decided to move my storage to a location with better quality. notified the representative there i was moving out and asked her was there any last charges. she told me no . later in the day I see i was charged almost $40. with no explanation . I called the property SEVERAL times . no response . after the weekend i received ANOTHER CHARGE of the same amount . called and was told i was charged for leaving things in the unit which was FALSE . After running the cameras she called back and said i would receive an Email discussing my refund process. Didn't receive anything. had to go up there where the woman said she had no dealings with my account when she was the one who i was moving out . Had to call corporate and express my concerns to have my refund sent properly . And i was told something completely different from what the woman said . But she helped me understand everything and made sure i got a refund. all in all i wouldn't go to this place . Very unprofessional and messy and DIRTY . read more

I would like to say that i have been renting from here since 2016 and have never had a negative experience. Ms Jackie is awesome and goes beyond what is expected. Thats what keeps me renting at this location. read more

Enjoyed my on boarding with public Storage , the lady ms Vida Pozo had great customer service from the time i met her till the time I left

My name is nasaya link and Im writing in response to the way i have been treated by the property Manager Jacquelyn Rogers for 840 hambrick. I rented a storage unit on november 2015 and since then i have had many problems from threats to so many things. Today is like no other day I am currently at public storage on austin tx where i live. O have been trying to switch my storage into my mother inlaw but im having so many problems. Jacqueline is giving me so many issues you wouldnt believe. Today I tryed to do a release and conveyance.  I had Jacquelyn she was so rude and I had her on speaker phone so the publix storage where I am so they would know what i have to go through. I tried to handle my business and she hung up on me. The issues wont stop. Im afraid that i may have to take legal action. I have reached out to her boss who i was told eddie sullie and i have left him voucemails but he has never called me back. Im afraid that my unit is in serious trouble and my valubles are at stake. I have many witnesses  that will testify to hear behavior including public storage employees in different states. Im sick to my stomach because of this. I will not let her do this to me. I hope some one contact's me soon. read more

This was the first time i had to rent a storage unit and Jackie and Tonya made this a very simple process. The unit and the property were very clean and well kept. Jackie and Tonya were very polite, friendly and professional. I would reccommend this location to friends and family. read more

i would have given this property a 5 star , the value is great , the security is great , and the location was great but the customer service was awful read more

Over all this is a great company a little expensive. The only thing I dont like is how the prices are different according to areas. i personally feel as thou the price should be the same across the board. read more

I would not advise anyone to rent from this facility located on 840 Hambrick Rd. Stone Mountain GA. I had me things in storage here for about 2 years (I checked on my stuff periodically) I lived in SC, when I went to retrieve my things about 2 weeks ago rats had a feast with my belongings. There was rat feces and urine every where!!!! When Jackie (the front desk person) came into the unit to see what the damage was, she turned her nose up in the air because of the mess that was in there or I guess what the rats had done to my things. They ate through things that was in Rubbermaid containers and things that were wrapped in plastic... I was told by the clerk that works there that rats was in the unit because I had my things packed in food boxes, really!!! I had my things in storage more than 1 time or so and I used boxes from the grocery store & the liquor store and I have never seen anything like this in my life.... This location makes it bad for other public storage facilities because if I have to put my things in storage every again Public Storage would be my last chance!!!!! if you are renting a unit here check your stuff as much as possible!!!! read more