Thank you to Thompson Moving & Storage for making what was a bittersweet day such a positive…read moreexperience! We can't brag enough about this move! Project Manager Adam and his team: Jayden, JP, James, Eddie, Alan, Anthony, Jim, Joey, John, L, Michael, Alex, and Alexavier, arrived on time and handled each classroom with great care, ensuring that every item was delivered to the correct location. Preparing for this move was an overwhelming task, but they made the loading and delivery process feel seamless. They took the time to make sure nothing was left behind, checked in with us after completing each room, and were always willing to answer questions or redirect anything we had mislabeled. We are incredibly grateful for their care, patience, and hard work. I would highly recommend Thompson Moving & Storage. Thank you for making our moving day stress-free! Kim Leonard, Principal

May 12th 2026 had Adam, Jaden, Mark and J.P. move our belongings…read more.. They were efficient and extremely careful ... courteous and very considerate!!! Great job he

I have a storage unit in Secure Storage in Waukegan, Fountain Square. I initially had issues with…read moreprior owner due to neglect on considering my concerns of the condition of my unit. The roof was caving in and particles kept falling on my items, mold was atrocious. Obviously, if I store it, it is important to me. However, not to them. The mice were also entering and eating any bags or boxes. It was very upsetting. Thank goodness for new owners. I was going to move the next hike in price when I decided to voice my concerns with new owner. Right away, Pricilla, property manager reached out and immediately moved me to a better, clean and close by unit. As difficult as it is to move, I immediately started to move before my belongings completely got destroyed. This new owner is awesome. Really know what customer service is. Comforting because customer service has long been gone and non-existent. Thank you, Priscilla. I was definitely on my way out to a new storage facility, however, having heard my concerns definitely made me stay here. Would definitely recommend, now.

Amy was so helpful with every issue we had, even when it was busy! Very thoughtful and kind!read more

Brenda was wonderful with helping me get settled in and settled moving out. Would recommend public…read morestorage to all

Using the online check-in was very difficult bc the gate would not accept my code & then my unit…read morewas very difficult to find. I paid my July rent but had to suddenly move my stuff out on 7/3 & I received no refund. It seems as if they would have preferred me to "skip out" on rent as opposed to being responsible & paying the amount agreed on the 1st of every month. Had I known I was moving out, I wouldn't have paid but it was unexpected & an emergency. Most storage places will only charge you for the days you used the unit & refund the remaining rent. NOPE. Not Public Storage. They kept my entire $80 for 3 days of actual usage. + getting calls back or being able to talk to anyone in the office was extremely difficult! I always had to call the main # or finally start using the Chat feature on their website.

This place keeps changing hands. When we started here years ago it was Metro Storage, and then…read moreUncle Bob's bought them out. And then Life Storage bought them out. And now Extra Space has bought them out. And every buyout eventually forces a rent increase. New owners usually give everyone a pass on rent increases for a time, but then they have to pay for their investment and they start raising rents to get them up to "market." It is frustrating, but typical in todays' market. My last rate increase was 25% ... so don't be surprised by increases. If they are close to fully rented ... you're getting an increase. Enough of my gripes, it is still a pretty nice place. They have both indoor climate-controlled units and outdoor units without climate control. Obviously being in the climate-controlled area is a bit more expensive. Everything here is very clean...they have good housekeeping, so the premises and areas around the units are all nicely kept...they earn big points for this. They do not have a lot for storage of RV units or boats. The office area sells locks, boxes, and other shipping/packing supplies. The office people are very nice and professional. This facility has a dock with sunken ramp so you can take direct truck delivery; they also have a grade level area where a truck can drop a lift or you can run your own ramp ... either way these are nice offerings and they open to double-doors so you can get a skid load through the doorway. You do need to provide your own pallet jack though. They have various carts for moving boxes, but they do not offer a lift for moving around skids. It is located just off Wolf Road and you can see Interstate 80 from the property. All-in-all this is a pretty nice storage facility for your extra stuff. Just bring your wallet.

After 3 months of their promotional pricing they raised the monthly rate by 50%!! So buyer beware,…read morea $160 space will cost you $240 in 3 months. Absolutely ridiculous

Great place to store our very old and fragile travel trailer. We've been storing our camper at East…read moreGate every winter for the past 6 years and have never had a problem. We always worry about mice getting in and chewing stuff up but it's never happened. Scott has been great about arranging drop off and pick up dates each year and it's been so convenient for us. It's so nice to have a place we can count on year after year. We highly recommend East Gate Storage.

We were referred to East Gate last year by a friend of ours when we were looking for a place to…read morestore our show car for the winter. Not only was it affordable but the staff was friendly and very helpful. Our car was safe all winter long and we had access to it anytime we wanted to. We were so impressed we are using them again this year. I highly recommend them.

Initially, I was very pleased with my storage unit and the experience. Unfortunately, they have…read morecontinued to significantly raise the prices during my time with them. They give me 30 days notice, but there is no appeal process or formal way to request a price freeze. They have complete autonomy and no accountability-so you have no options except to endure the inconvenience of finding a new storage facility and moving your items. I am paying almost $200 more per month now than when I signed the contract perhaps 2 1/2 years ago. It is a terrible business practice to just randomly increase rates! They did give me a couple of discounts and a credit, after I complained, but ultimately I'm paying almost $600 a month for a 10x25 unit, which is the amount people pay to rent an entire studio in some areas!! They think it helps to say that customers that sign up today pay more than what I'm paying - but I would not pay those rates if I were looking today!! Usually companies give you discounts/advantages for being long-term, great customers - nope, not this one. They just raise the prices because they can. It's awful! The storage units are nice, safe and secure. I have usually found Deb helpful with responding to my needs/concerns. I've expressed so many complaints regarding the rate increases, that she knows who I am! If you are open to paying random increases and hundreds of dollars more per month than you signed up for - this is your place. If however, you have a budget and cannot afford significant rate hikes - DO NOT STORE YOUR BELONGINGS HERE! They know it's too difficult to move your things to another location, so they just price gouge. BEWARE!

Was very easy to reserve my unit & complete the necessary "paperwork" online. The facility is very…read moreclean. I received multiple calls to check in on my experience. Highly recommend! (especially opposed to the other storage company with 2 facilities very near to this one, they were extremely difficult to do business with).

Sony was awesome. Very helpful and informative. Made this a smooth process. Faculty was clean and…read moresafe to move around. Felt very welcoming.

When I started out the rent was $150 after 9 months the rent has doubled to $300. I called and…read moretalked with Erin and she said the reason the rent went up was because it was underpriced. She said she would have the district manager give me a call. Surprise the district manager never called and now no one answers the phone. The public storage that I currently have my stuff is 8201 W. 159th Street. I don't think the price should double within 9 months. It is ridiculous that the price can go up that much and that fast. There is no customer service at all. No one calls you back and then no one answers the phone. Very frustrating.

Price raised within 3 months with a significant increase. The property is not even well maintained…read more The parking lot needs to be fully replaced. Security feels non existent outside of a couple cameras. The carts are typically not even accessible. The last couple times no cart could even be found.

Absolutely a rip off continue to raise monthly rent yet online prices are cheaper then continued…read morecustomers and will not honor online prices Will call you but will not leave an actual voice mail supposedly company policy can't leave anything that can be used against them Fees upon fees Horrible customer service Bait and switch tactics at this particular property