Clean. Easy access. Polite and competent staff. Plenty of loading docs and available carts.

I been renting a 10' by 10' unit since June 27, 2018 and moved out today May 17, 2025. For the final month, Public Storage has charged the full $346 and won't credit back the prorated monthly rent. The system increases monthly rent as months go by eventually creating a significant bill making it unaffordable. read more

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me robaron $153 despues de desocupar la unidad me amenazaron con danarme el credito y reportarme a una agencia de collecc ion si no le pagaba ladrones ladrones ladrones read more

I informed my move-out date over the phone to a rep about 2 weeks prior to move out date. The rep said I do not need to do anything extra about the move out date once I gave a call to them. Then today I received an email that I'm charged for the next month. What??? It's already empty!!! I was very obnoxious learning my account online said the same thing! Emailed customer service& they replied just a basic thing- contact the storage manager that I'm using. Why am I supposed to pay the charge occurred due to Public Storage's mistake??? How come things like this is taken care of this unattentive way??? Why??? Why??? No, I do not recommend this business. Go F yourself!!! read more

I rented a unit starting in August 2022 and now received an email informing me of a rent increase of 27.5% starting in February. I'm not happy. read more

Ofir was amazing with her customer service. Took her time and did not rush to explain the contract process. She was exceptionally great!! :). Thank you Ofir! read more

Ofir was such an amazing help and made my experience smooth and easy. The place was clean and secure so I was ready to move into my unit. Highly recommended. read more

Great service, clean, safe and secure facilities Joy and Ofir are always very helpful! read more

Jonathan was such an incredible help and made my experience really easy and smooth. I was very happy with the unit he showed me and I was really happy and ready to move my stuff inside my storage. Highly recommended read more

Rented a unit for the first time just two weeks ago and have loved their professionalism. Lady really takes care of you -l recommend you speak with her. Only complaint: I wish their hours were extended but in the age of covid that's more the norm than an outlier. Def recommend! read more

Costumer service is terrible. The guy barely answered our questions. He seemed annoyed by us being asking information. It was our first time renting a unit. Didn't know anything about it. No help. He was acting like we were supposed to know everything. I had to go to a coded gate to access the elevator. Then another code to open the door. Ok. I got it. Its for safety. But when we opened the door to access the storage building, it was a tiny bit of space from the door to the elevator. Someone was coming out of the elevator with some stuff and I had my stuff to go in. Guess what? I had to move everything out of the way so they could be able to pass. Besides, I had to go back into to the office to get a moving cart. There's no moving cart around and my unit was far from the office. They should have carts by the door like other storage companies. You go for the cheaper one you get cheaper service. read more

Jonathan is great would recommend the property is very clean love the space i might just get another space

Jonathan was professional and explained everything so in detail. We went through everything step by step & got me in that same day! I definitely feel like my storage is safe! read more

Jonathan was an incredible help during an extremely stressful move. We had an issue at a different storage facility, and he took the call that we were on our way close to closing time. He helped us get the right unit and into our unit ASAP. Without him, we wouldn't have been able to store things in time to get on our flights the next morning. Thank you, Jonathan, and thank you to everyone at Public Storage. read more

The property manager, Leydi, went above and beyond with helping my mother transfer her belongings from the Public Storage facility in Miller Place to the Woodside location. When my mother informed Leydi that she was having a hard time getting the information she needed from the Miller Place location to facilitate the move (if/when they answered the phone), Leydi took it upon herself to contact them on my mother's behalf, and a short time later had answers to all of my mother's questions. She then initiated the new rental at the Woodside location, and had us work with Dee to complete the paperwork. Dee was courteous and professional, and we were finished in a matter of minutes. I highly recommend this facility for your storage needs. read more

Customer service is atrocious. After two weeks of having moved in our belongings in between moves there was a leak in the storage unit that ruined our couch. Instead of offering us a new unit free of charge the staff charged us for the leaky unit and moved us to a more expensive, smaller unit with no lighting and a broken door. Apparently no other units were available. Avoid at all cost and don't be fooled by introductory first month $1 offers because the consecutive months are so expensive that's how they make their money. read more

STAY AWAY!!! This corporation is quick to take your cash but refuses to spend money when it comes to the basic needs of their customers. The carrying carts are too large to navigate through the narrow hallways. They are badly designed, and the wheels often jam. On our last visit there were no carts in front of the building, and we were told to find one around the back. However, there was no ramp to push the heavy cart up to the storage level. When asking for help at the front desk, the clerk said we should carry it up the stairs ourselves. After a lot of complaining, we were finally helped. The light sensors are often faulty and only turn on when you've walked to the middle of the dark hallway. They then turn off quickly, making it difficult to see. When we spoke to the front desk, we were told that the sensors were working, and we were supposed to walk in the dark before the lights turned on. When we first moved our belongings to this storage space, our unit had no light. We were told that a light fixture would be set up. This never happened. The only way we were able to see what was in our unit was to take our things into the hallway. Then after a few minutes, we had to run several feet, waving our arms in the air to turn the lights back on. I called Matthew Algiere, District Manager of Long Island City to complain. He said we should bring our own lights and there's nothing he could do. I then called the Senior District Manager, Caitlin Womble who questioned my integrity and stated that no one would've told us that a light fixture would be placed in our unit and there was nothing she could do. There were no restrooms open to the public due to Covid 19. We had to drive to the nearest gas station to use the bathroom. I asked why the restrooms could not be sanitized so customers could have access. I was told that this was company policy. After several challenging visits to our unit, I asked Caitlyn Womble to consider giving us a lower rate for unacceptable treatment. Her response was a flat NO. I am sad we moved from our old storage facility. But we will be moving our stuff very shortly from Public Storage who don't give a dam. My only concern is that they will damage our things before we move. I do hope this will not happen. read more

Ofir was awesome. Going out of her way to make sure I got exactly what I needed. She knew the answers to all my questions was prompt polite and organized. I truly thank her for simplifying a process that can get tedious. I recommend you use this facility. read more

Good customer service thanks to Myriam and Dee. Myriam showed me around all the units I was interested in and was very informative. Dee was helpful as well. Glad to be doing business with them! read more

My father rented a 10 X 10 storage unit for over 10 years at the public storage in Woodside, Queens. He recently passed away and the staff could not be more helpful. Andy, the manager, was very knowledgeable able how to proceed and was able to set up a date to be on the premise to give my family access to the unit. Dee was very understanding and made the experience seamless. She was friendly and was able to anticipate our needs. Thanks for your help. read more

stay away and save yourself a headache same day i pay my unit they auction it for $125 ,00 after I pay $330.00i have a five feet unit , I call them and tell them I"m paying my bill in the automatic checkout line, they toll me on the phone i have until that day to pay them dint give me a time, next thing i got a email where them was charging me again $ 325.00 dollar because alien and all the fee them bill you for, please safe your self a problem this is a scam and a bunch of thief if i can give them ( 0 ) i do so never recommended stay away,, read more

In order to move in or out, you need one of their large metal carts. They are only at the front desk. It needs to be wheeled all the way to the truck/car bay leading to your unit. There is no ramp at the truck /car bay, so the cart must be lifted up steps.to the rear platform. And if you're moving items from a car, everything must be lifted onto the cart on the rear platform. Then, when you're done, you take the cart down the steps and wheel it to the front. Exhausting. Although they claim climate-controlled, as I was sorting through my unit this past August, I thought I would suffocate or drop from the heat. They also apparently permit the FedEx trucks from next door to park in front of the truck/car bays some times so there is barely room to back into the bay. The whole experience was definately not worth the cost. read more

Oh so pleasant when first checking in. Ask you to move locations & little or no compensation. Need a cart? Better plan on exercise! Have to go to office to get one ... Other end of building from loading bay! Never enough carts so usually a wait. Warning: DON'T pay by check, THEY turn the tables & "must be in the mail" so guarantees they collect late fees which is 20% of rental AND Carrying over balance is compounded! Don't worry about a reminder because they've found a sucker & they'll call you everyday! What a racket, I'm in the wrong business! read more

Construction zone. Stay away. I was interested in renting a unit and a young staff worker walked me around the facility. The staff worker did not really have much information to offer about the status of construction other than the ENTIRE facility being under reconstruction, I felt unsafe walking around. Security seemed very poor too. Doors wide open, some temporary fencing around the facility accessible by anyone. I coughed for two days straight from my visit. read more

Last week I went shopping for storage units. Wasn't sure what size I needed or how these things work so I was a bit scared going in. My boyfriend and I go to Public Storage first since it is near my house. We go in and are pleasantly greeted by Dee. We tell her what were looking for and she takes us up to the second floor and she nailed it!!!! 2 thumbs up and a gold star this young lady knows her stuff. She was sweet, pleasant and extremely knowledgeable of her job. When I went back the following week to make my payment and pick up some boxes once again Dee was there and greeted me as I walked in. Always smiling and super sweet. Public Storage DEE is your top employee!! Jennifer read more

First, the customer service that Lady provided for me was more than exceptional. Very kind and put in the extra effort to help make sure I got the best service needed, really made the whole process easy. Originally, I had made a mistake with my reservation, but Lady took the time to explain what the issue was and we found a quick and easy solution. The facility recently just went through a renovation, and overall it is very easy to get around once you have visited. read more

This place would be okay but when we moved our stuff in there the lights were not working. Things break no big deal I'm sure they'll fix it. We went back three months later and the lights were still off. I'm pretty sure the desk staff has little control when it comes to work orders with outside contractors so I'm not blaming them. But asking if I want to move to another unit isn't helpful because I would have to do so... in the dark. read more

Public Storage - The lights not working at Public Storage. For many months. - Self Storage Near Me - Woodside, New York

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The Manager Matthew, is very courteous and helpful. I give this places Kudos for it's customer service.

I just rented a 10x10 storage unit at Public Storage in Woodside, NY and experienced very kind, professional and patient customer service with Myriam and her colleague Hector. When I walked in, I was exhausted and Myriam was expecting me. She kindly took the time to show me my unit, explained the rules and how my lock works and was very clear about my registration process. Once I was releasing payment at the front desk, Myriam began to experience a systemwide glitch for new registrants that prevented her from successfully completing the process. Over the course of the next hour, her colleague Hector, after having already punched out, began to try to assist Myriam in finding a solution. Myriam and Hector work well together and always stayed calm, never got angry with me or the situation and were really determined to find a solution and get me the best price possible. It was very important to Myriam to follow Public Storage's rules and do what her manager was asking her to do over the phone. Because of the systemwide glitch, I ended up saving a bit more money and I really appreciate that. I really want to thank Myriam and Hector for their kindness, patience and genuine effort to make me a happy customer at Public Storage. Myriam and Hector went above and beyond the call of duty and the least I can do is write this review! read more

Congratulations to the District Manager of BQE location for providing good training and support to his employees. His team ( Constantine, Dee, Myriam & Leydi ) are all very helpful, knowledgeable and exceptionally pleasant . Thank you for everyone's help during our moved. read more

Just move-in! The staff was pretty knowledgeable with advising and guiding through the process of move-in. Hope to hear good stuff moving forward! read more

After years of managing deliveries and event planning I find that the staff and service at this public storage facility are beyond extraordinary! I work with a different storage provider in the city and service is awful, staff are negligent of their own company policies, and the surcharges are unreal! I'm currently looking to downsize and possibly close my unit in the city and move the bulk of my storage needs to the public storage in woodside. Triple bonus points for public storage's ability to only receive packages (and pallets) but call you upon delivery and offer to put them inside your unit. As someone who received multiple shipments a week, its services like this that make what I do for a living 10x easier. read more

I made a storage unit reservation today and Cassandra called me right away to make sure the process would be as smooth as possible and it was! Cass was super friendly and answered all of our questions! Outstanding customer service! Thanks, Cass, for helping us choose our unit! read more

if a place closes at 5 pm they should open till 5 pm? nope not this place, a good example is this weekend, 4:45 the gates were closed already on Saturday, sunday the gates were closed at 4:35 pm. i walked by at 4:58 they were already leaving the building. i was told by an employee before i would be locked in the building if i didn't leave before 5 pm. granted yes if 5 is the closing then I will leave but to be threatened to be locked in the building is a bit extreme to get people to leave. read more

Staff were helpful and courteous. Special thanks to Darnicia and Lady for their assistance! Few dollars cheaper than other storage units, but there are a couple of 'cons'. Location of dolly's are far from the loading dock, making it a bit inconvenient for loading and unloading items. Hours are also limited to 9:30 to 5:30 M-F. Would appreciate an hour more on both sides am/pm. Staff do their best to keep facility clean, but it appears a little 'worn'. read more

Matthew and Danicia helped move us in- they were friendly, efficient, and easily helped us upgrade to a larger unit. Their help made moving day simple. I would come here again. read more