Brian at the front desk always goes out of his way to help me out. Very accommodating and even…read morethough the rate is a bit pricey .. the friendliness of the staff is what keeps me coming back.

Do Not Store here !!! My 10x 10 has doubled in price in 2 years . More importantly it's double the…read moreprice of storage spaces in the SAME area . And delivered in a letter giving you less than 30 dats to get out . If you store here you are ripping yourself off , and considering the empty spaces around me others are leaving as well

The guy at the desk, Theo, was really helpful and friendly. He explained everything and made the…read more process quick and easy.

I had a great experience with customer service. Theo was extremely helpful. He is easy to deal…read morewith, explained every clearly abd we were in and out, one and done within 30 min.

As part of closing out my late sisters affairs, I had to clean out her storage locker located at…read morethis location. This review reflects a 1.5 year effort and multiple stops to the site. They were simply fantastic. The staff was friendly and efficient. They were super helpful and made the whole process easy. The place is really clean, you can drive up to the upper level, and they even have loaner gear to help you move. We had to pay for her locker for over year waiting on the courts, set up a second locker to move the stuff from her apartment to the locker, then close out her old locker and move the stuff, then come back months later to move out. We got to know them for sue lol I cannot recommend this place enough

Awful customer service, never go to this place, is you don't want to get scummed out of your…read moremoney!!!!! They changed me money for entire month, when my stuff was in unit for only seven days !!!! Don't get fulled out with their promise of one free month!!!! It's a scum place !!!! They forced me to pay , or wouldn't let me get my things from storage!!!!!

yet again a problem with Citiwide. i wrote a bad review a while back and was accosted by an…read moreemployee who was angry that i gave them a bad review . he thought i should appogize because it made him look bad to managment. i told him i had every right to right the review and if he didn't want to look bad to management he should do a better job of accommodating customers. customer service is everything. if you don't give any you get a bad review(. by the way, they have a new man there who is great, but to deal with some of the people is like dealing with the government. the point of this review is that i was just charged a late fee. i have been trying to pay the bill for a week. I called to pay it but they wouldn't take it over the phone. I thought it was on autopay but it wasn't. After charging me the late fee i called to ask them to send me a link to pay it. the woman who answered said , "i can take that over the phone". this was after being told they could not take it over the phone. when i ask to speak to corporate they refuse to give me a number or contact for corporate. wonder why i give them a bad review? the customer service is terrible. they don't try to accommodate the paying customer in any way. last fall i gave up a unit. i thought i gave them notice, but i evidently didn't follow their exact rules. i moved out and swept the room vlean and then was told i had to pay another months rent. they could have told me that up front. so, since i was paying for the room, i left two chairs in it and locked it back up. one guy got angry with me for leaving two chairs in a room that i was paying for. i have asked multiple times for the number for corporate or a contact at corporate. they refuse to give it to me and it can't be found on line.

My dad had a storage unit here for 41 years. I moved him out of New York and so I had to move him…read moreout of the storage unit. I was not able to gain access to it since it was his name but I was able to provide a power of attorney and was allowed to proceed. The team at this place was absolutely amazing on helping me navigate the process and closing the unit. I think my dad had the oldest unit they have ever seen. Lol

Conveniently access till 7:00 other around closes their gate at 6:00 PM…read more Small units at affordable price and very friendly staff.

First experience with a storage unit and it was incredibly frustrating, to say the least. I finally…read moremoved out yesterday after 5 months. As others have mentioned, it's super easy to sign up online and book your unit. This is probably where the pros end. Now for the cons: - Parking. What a disaster.... the lot is incredibly tiny to begin with, so if there's a moving truck already there, good luck. However, there has been constant construction happening next door, so the parking lot is non-existent. The last few times I've come here, I had to find street parking. When moving my stuff out yesterday, we had to park on Northern Blvd blocking the bike lane cause the construction guys wouldn't let us in to the parking lot, and there was a giant truck already there. - One of the elevators has been down for months so you need to use the one at the far end of the building. - I had a unit on the 6th floor. It's advertised as climate controlled but that's debatable. I went there over the summer and it was HOT. - Prices went up after a few months, to be expected. But when there are no improvements being made along with the inconvenience of no parking and elevators being down for months, this place just is not worth it. Save your money and go to any of the other storage places in the area.

We used this storage center before our move out of NYC and this place was great. We paid about…read more$115 per month for storage Pros: + Friendly staff + Convenient + Plenty of easy parking Cons: - Be careful when you pay for a subscription of storage. We thought we were getting an extra large unit. What we ended up getting was 2 medium sized units. While it was more than enough room for us, if you're worried about fitting certain furniture that is bulky, the split would not have worked for us. - Limited access (only during the horus that it's open) IG: AndTheNextAdventureBegins

I don't typically leave reviews but this place keeps increasing their prices with no notice. The…read moreonly notice they provide is a letter stating next month your storage will increase. I've he'd a unit with them for almost 3 years and have already had 3 increases. I started off paying $85 now I'm paying $125. It's really ridiculous. The staff that works there are very nice and helpful, but whoever owns this place is getting out of hand with the increases. Time to shop around and look for a new storage spot!

Jenny was rude, not solutions-oriented and unpleasant to deal with…read more Picture this: a customer shows up as instructed to by Extra Space for a move-out, with a cross-country moving company and is told that the Extra Space "policies" somehow forbid that *longtime paying customer* to move out of their own storage unit. What you would expect from customer service: 1) Customer is told they are forbid from moving out due to certain policies despite being there with ID and movers 2) Customer is apologized to for the inconvenience 3) Employee works to find them a solution immediately to get the move on the road How customer service is here: 1) Customer shows up to move out but told they can't move out due to policy 2) Jenny (employee) acts annoyed, is disrespectful and mean, and tells customer there's no solution but to do the move another day 3) Customer tells her to call her GM 4) When told to call her GM she says "but they might not even pick up", like its a hassle to even call (girl! you have movers and a customer expecting to move out right in front of you - what!!!) 5) All parties involved wait for an hour when they are finally allowed to do the move Jenny: If you don't know the solution for a problem, then you need to call your GM immediately and find one, given legitimized circumstances - you have your customer at a physical location showing ID, you have the movers and an authorized user at the unit showing ID and the customer has ordered the move. It's clear there is no sketchy situation going on and customer wants the move. This poor customer service would be understandable in the case Jenny was protecting the unit from theft, but when ID's were given that wasn't a possible circumstance, and the poor customer service became inexcusable. For every problem, there is a solution - and that is a foundation to customer service. We had called Extra Space (exact location) 4-5 times to confirm this would go seamlessly. The customer service was great, everyone we spoke to was kind. We were told what we needed to do for our move to work out and we executed. Unfortunately despite receiving clarity and triple checking, day-of we were met by Jenny who kept telling us we couldn't do the move and there was no solution. Finally, after an hour we were able to do the move - but when we asked which floor our unit was on, we were told they couldn't tell us - even after ID's were shown, we knew our unit # etc. So, 1) Amazing customer service outside of Jenny, we spoke to multiple people there. 2) Amazing GM, thank you so so much for helping us out. But 3) Please place an emphasis on customer service training because this was not it and inconvenienced MANY MANY people, while putting a move on the line. Customer service does not mean being combative with the customer, unprovoked, when *YOU* have inconvenienced them. Customer service means working on finding a solution because you inconvenienced your customer and taking accountability. Customer service does not mean gaslighting your customer saying "no one could have told you those moveout instructions" when we were careful to take notes of our phone calls to ensure a seamless move. And before you say "we don't have you as ever being a customer" - This move was for my boyfriend. And before you say "he only called us twice" - I called you more than that. Leaving this review at 2 stars, .5 star for Jenny for finally calling her GM after *asked to* and a 1.5 star boost for the GM who carried the whole Extra Space team. I won't go as far as to say not to use this facility, because I know the other workers were polite to us, and the GM found us a solution and cares about this facility - but I would be hesitant to use this facility if you expect all around kindness, true customer service, and ease with move-out. Then again, Jenny could learn from this situation and maybe we prevented you the hassle we were met with by going through this. For storage-only purposes, we recommend Extra Space - our things and unit was super safe. Again, thank you so much to those who made our move happen and those who were kind during this experience.

The ladies here are beyond rude, disrespectful, and unprofessional. cursing at each other, taking…read morepersonal phone calls on loud speakerphone, eating chinese takeout in front of customers. what the hell kind of customer service is this? don't bother wasting your money here unless you like being treated like garbage.

I have used two different Stop and Stor locations. This is the location I prefer for superior…read moreservice from the staff. I had issues with my previous location. The space is clean. I did not have any issues with my stuff getting a musty smell even though all my furniture and boxes were in storage for over 3 years. I did NOT have a climate controlled unit; however, my leather couches survived. I was able to rent various units of different sizes in this location without a problem. All on the first floor. All my stuff stayed clean and was not water damaged. Nothing was stolen. No bugs or musty smell. This facility is well maintained. My storage unit was on the first floor. There was no issue with flooding even during heavy rain. The prices were only raised once a year by a few dollars. No surprises with cost. Overall, I was happy with this location and its excellent staff.