This company has the absurd policy of charging cumulative late fees (late fees for unpaid late…read morefees); so a $7.00 unjustified late fee accumulates to become $14.00 the next month even though that months bill is paid on time. Moreover their customer dis-service department is abysmal. They are not allowed to be fair because Harry Apostolos (CEO and co-founder of Guardian Water & Power) deliberately put this rip-off policy in place to enriching himself by cheating customers. -0 stars

This business had been providing me water submetering service for years. One day my submetering…read moreequipment stopped working, so I reached out to them for assistance and they said they would get back to me. While waiting for them, I was able to get the equipment to work again on my own. However, the business continued to insist that the equipment was not working on their end and they were searching for a solution. Then about a week later, without any explanation, they told me that they were canceling my account. Around that time, I noticed my equipment's cellular function stopped. After some investigation, I discovered that they had called the equipment provider to shut off my equipment remotely. I felt betrayed. It was bad that they didn't help me fix the issue; it was worse that they CAUSED the issue. At first when I called them, they would not give me a straightforward response. Only when I presented them with evidence did they confess to shutting off my equipment. Then they just stopped responding to my emails and phone calls. They still owe me a refund for credit on the account as well as reimbursement for resetting my equipment, which they deactivated remotely. I absolutely do not recommend this company for submetering services. Actually, based on their customer service, I wouldn't recommend this company for anything.

I found it easy to find the information and to enroll. The price was better than other choices.read more

I buy my electric from various sources. I used AEP for the last contract,…read more and I have renewed it for another year. AEP is good at communication, and their prices are very competitive.

Feels unfair this company is allowed to exist, just middle man's the utilities and it's evident in…read moreyour monthly bill.

Extremely frustrating experience with NEP. They are claiming that two people in an 1,100 sq. ft…read more apartment used nearly 3,000 kWh of electricity in ONE MONTH, resulting in a roughly $600 electric bill. For two weeks, I have been asking for one simple thing in writing: confirmation that my service will not be disconnected and I will not be charged late fees while my meter is being tested and these charges are disputed. There is no direct way to contact the supervisor handling my case, and customer service representatives apparently cannot answer these questions or connect me with her. I have called repeatedly and have been told all week that the supervisor will get back to me. Still nothing. It should absolutely NOT take two weeks and repeated phone calls to get an answer to a basic question about whether your electricity is going to be shut off. The lack of communication and accountability is unacceptable. Unfortunately, NEP is the only electric provider my apartment allows, so I don't even have the option to take my business elsewhere. By far the WORST customer service experience I have EVER had. DO NOT USE NEP if you have a choice.

They are horrible. Even when you pay the full bill on time, they somehow have a late fee on your…read morenext bill. And even when you pay the disconnect fee they add more fees on top of it later on. They do not work with you at all despite your situation. They dont care. Worst company ever they shouldn't even be in business. ​

electric bills / rates / taxes are completely off the wall and a load of crap. and they won't do…read moreanything to help you. And there's not a single other electric company i can use.

I have car accident June 29. I schedule appt for July 15 8 to 430 to avoid disconnect of service…read morefor review inspection. It's 6 pm. I move 4 appt to accommodate. I move 4th to 6:30pm. I call 3 times to request call back. 3 time I wait for rep. He say they still come and it now is 6 pm. I miss my neuro my speech and my broke rib appts for this inspection. You people monopolize.e us and you suck. I prefer move from Ohio then to have this service. Very angry. Over water over electric no one has poorer review than Columbia gas of Ohio. Fuck you

It's a rip off. Wish I knew how or if I could attach photos. Our bill last month was $58.76 and…read more$52.66 of that was Delivery charges and fees. How does it make any sense that 89% of my bill is for the sheer privilege of using their services. And of course even in the months we use none because the only thing that we have that's gas is our heater, we still pay $52.66 a month because we COULD turn it on if we wanted to.

The passport worker lied and claimed they don't do appointments. Made us go to another location…read morewith 2 small children.

I've been here before, but apparently just to drop off mail. It's small, but there was only a…read morebrief wait when we got there, at 11 on a weekday. Staff were friendly and efficient. Sorted out our needs. We got a couple of cards while we were there, plus shipped some stuff. Reasonable prices. Parking can be iffy but wasn't bad, again on a weekday morning.

I've lived in some cities (and villages) with some NASTY drinking water. Not only did it taste bad,…read morebut it was Erin-Brockovich sanitary. Hello, cancer statistics. In my experience, I've found that Columbus' water is second only to the small village where my dad's family resides and well water is the way to go. Best of all, Columbus water is dirt cheap. My water bill is about the only bill I don't mind paying. The city sewer is another story altogether. Every time we can vote to improve that, I'm saying 'yea.' I'm tired of walking down the street and smelling whatever is bubbling below. My Obama rally experience was nearly ruined by a nearby sewer grate and the complaints of the foreign woman in front of me. She kept holding her nose and protesting the smell and turning to look at me like I could do something about it. Everyone else was maturely ignoring it. And the manhole covers, the ones on the corners of sidewalks - those suckers are dangerous. I've seen a handful that were totally detached from the curb. Can you imagine the horrendous possibilities here?! What if someone fell in there?! Four stars for the drinking water, two stars for the sewer system.