I spent 3+ years in an apartment that NEP provides service to and honestly I didn't have many issues or outages in the area. My bill was always current, if I had questions in relation to charges, staff and management were helpful with explaining in full detail. My advice to help manage energy usage, during the winter putting plastic up on the windows helped conserve usage. Water usage cost were on par for where I live now. As long as you're aware of the conditions and how much energy you're using towards HVAC, the cost are on fair in comparison to other utility companies. read more

Extremely frustrating experience with NEP. They are claiming that two people in an 1,100 sq. ft. apartment used nearly 3,000 kWh of electricity in ONE MONTH, resulting in a roughly $600 electric bill. For two weeks, I have been asking for one simple thing in writing: confirmation that my service will not be disconnected and I will not be charged late fees while my meter is being tested and these charges are disputed. There is no direct way to contact the supervisor handling my case, and customer service representatives apparently cannot answer these questions or connect me with her. I have called repeatedly and have been told all week that the supervisor will get back to me. Still nothing. It should absolutely NOT take two weeks and repeated phone calls to get an answer to a basic question about whether your electricity is going to be shut off. The lack of communication and accountability is unacceptable. Unfortunately, NEP is the only electric provider my apartment allows, so I don't even have the option to take my business elsewhere. By far the WORST customer service experience I have EVER had. DO NOT USE NEP if you have a choice. read more

Horrible company. No detailed billing. Average cost for a 2 bedroom townhome is $250-$350 and lately $550-$750 per month in the winter. I'm not joking. This has to be illegal gouging customers like this. DO NOT move onto an apartment that has NEP for electric. You have been warned.... read more

Nationwide Energy Partners - NEP bill for January and February 2026 - Utilities Near Me - Columbus, Ohio

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If you have a choice, stay far away from apartments that require Nationwide Energy Partners (NEP) for utilities. NEP handled water billing at our apartment for years, but serious issues only became clear once residents were forced to use NEP for electric service. At that point, our electric charges were significantly higher than what the local host utility (PECO) would have billed for the same usage, and NEP could not provide clear, reproducible documentation explaining why. When I requested a tariff-based explanation, NEP repeatedly claimed that my comparison to PECO's Price to Compare (PTC) was "not properly calculated." However, PECO has publicly published its Residential PTC Methodology, which confirms that the PTC includes generation and transmission, along with capacity costs, ancillary services, line losses, and taxes. In other words, the PTC is the exact consumer-facing benchmark PECO tells customers to use. Despite this, NEP never provided a transparent, line-by-line reconciliation showing how its total charges matched what PECO would have billed. Instead, NEP relied on internal calculations that residents cannot independently verify. NEP eventually admitted billing errors for multiple months, acknowledging that October and November electric bills were calculated using the wrong seasonal distribution rate, and issued limited credits. After that, NEP stated that its review was complete and declined further examination of billing methodology--while simultaneously inviting "further questions," with no path for additional review or resolution. This review is not about disliking utility costs. It is about a lack of transparency, accountability, and verifiable billing practices in a company residents are often forced to use. If NEP's billing truly matches the host utility, it should be straightforward to demonstrate that with documentation. In our case, that documentation was never provided. Based on my experience, renters should be extremely cautious and scrutinize every charge before signing a lease that requires Nationwide Energy Partners. read more

The actual definition of price gouging. You can tell that price gouging is their business plan because of how mad they were when they learned that they now have follow the same rules as the actual utility providers and can't just make numbers up. Stay as far away as you can from any community that uses them. For May of 2026 I had an unoccupied 1 bed 1 bath apartment that was verified to have no drafts, had properly sealed windows and doors, and energy efficient appliances (that weren't even being operated), and the AC/Heat turned off, and the bill was still $300+!! They can blame it on electricity prices going up all they want, but I moved into a 4 bed house that same month and my price for electricity in that house was only $150. Happy to be rid of them and hope they go out of business for their blatant scam artist operations. read more

SCAM!! SCAM!! SCAM I repeat NEP is nothing but a SCAMMERS. I just moved into this new apartment called Kingsley Park, the 19 of December by January 5th I received a $137 dollars bill from them and by that time my apartment was completely empty no tv and nothing. I didn't even cooked those 2 weeks and I work a 12 hours shift which means I'm barely home. When I'm away my heat set at 55 and when I'm at home 65 I barely turn my light on cause I tried not to use a lot of electricity, now tell me why NEP send me a $289 bill for a 2 bedroom 2 bath apartment and I'm the only one living in there and I'm only home 7 hours a day. I can't wait for this lease to be over so I can move out of this place. Please don't make that mistake renting any apartment that uses NEP as their electricity provider. I just moved to Ohio from another state I wished someone told me about NEP before signing the lease. read more

This review is for Prixxy who answered my phone call and helped me out only. She was very informative and helped me work out my issue with billing and my apartment complex. I do not think NEP is a good energy billing company but Prixxy is a star. I do not know what office she works at but I hope she sees this. read more

As with the other 1 star reviews, this company is trash. Little transparency in billing and 2x - 3x what you should be paying. Avoid at all costs. read more

The worst utility company ever. It is a total ripoff. I am paying about $300 for a one-bedroom apartment each month. This is just ridiculous. There is fixed customer change for just being connected to their service and fixed water and sewer fee for having water and sewer pipe. Avoid using this company at all costs!!! read more

I had Pioneer for about a year with no issues, pretty normal 80-100 dollar energy bills for a studio with a few aquariums. Our rental company switched us over to nationwide and the next thing I know, or rate is starting out at 160 and climbing every month. by the end of the second year, with the same kwa roughly, I was paying nearly 275 a month. I'm so glad I'm with a different company now, I never wanna deal with nationwide again. read more

Biggest scam of an Energy company! Do not use. They overcharged us about $200 over what we owed...when we were not even living in the apartment. The bill kept raising each month. Do not use! read more

This is the worst company! Unfortunately I'm still using their services - but starting this summer avoiding all complex that has NEP will be my number one requirement. I tried to contact them - all they said is nonsense. I used to live in DC and paid for 2bd apt $100 max! Now I'm paying $300 in winter $250 in summer! read more

This place is an absolute scam. $250 electric bill for a one bedroom apartment that I am away from 50% of the month. When looking at apartments in Columbus, make sure to ask and see if Nationwide is the energy supplier and if so run the other way. read more

When I moved into my apartment I needed proof that I had a utility account set up with the City of Columbus and that is what I've been paying since. I live in a studio and my bills each month have been around $35 and I'm like wow that is so cheap. Fast forward to December 28, 2021 where my leading office emails me "you have a delinquent bill for utilities from NEP and owe $200+ ... paying utilities is part of your rent agreement" I HAD NEVER HEARD OF NEP THE ENTIRE TIME I'VE LIVED HERE. Now I get another notice from my apartment that I still owe $226 for utilities. Meanwhile I still have an account with City of Columbus for utilities that still has my name and current address and is $200 cheaper...???? read more

Worst energy company in the existence of Energy providers. They inflate their prices by over 400% compared to AEP. I STRONGLY CAUTION ANYONE LOOKING TO RENT OR BUY PROPERTY TO AVOID THIS COMPANY. They split profits with the property management. There's been multiple lawsuits against them. Run.. run.... Run read more

Why am I paying 256 dollars for utilities for my three person apartment with the AC and water off while I am home for college? Because this company blows. I'd give it a zero star rating if I could. You'd get better prices if you imported water from Fiji and gas from Saudi Arabia directly. 0/10 find a different provider. read more

Being new to Ohio and not familiar with how these electric companies work, NEP has always been very helpful in assisting me to understand and always finds a way to explore options for me when I need them. I'm pleased that I never feel like I'm a bother when I call. The people I've spoken to have been very kind and I'm grateful that horrible service is not a thing I have to worry about here. They've been super knowledgeable and thorough with me which wasn't always the case with my past power companies. Thank you for making this easy for me!!!! :) read more

This is some kind of a racket by this group. I am paying more for energy in my small 1 bedroom 750 sq ft apartment than in my 3200 sq ft home 2 hours away. read more

To make things even worse, I received a $90 bill from them today for utilization in November. I moved out in October. I explicitly asked the LC office if I needed to cancel the NEP service several weeks prior to move out. They said absolutely not, because they take care of it all. Obviously WRONG. I'm so glad to be out of an LC Community. read more

Nationwide Energy Partners - Could they get any more pathetic? Sending a letter to my forwarding address requesting my forwarding address to send me a credit - Utilities Near Me - Columbus, Ohio

They buy power and mark the cost up by 30-50%. Choose your residence carefully because you'll have no other choice but to pay NEP for your utilities. It's robbery. All reviews on here are legit. Bills range from $200-$500. Even on a month you were gone for half of it. "Columbus-based Nationwide Energy is a "submeter" company, a business that acts as an intermediary between the utility and the end user in some apartments and condo complexes. The Dispatch has reported on how the company receives income from charging a markup on the cost of utilities, a business model that would be illegal in most states but is not regulated in Ohio." #NationwideEnergyPartners http://www.dispatch.com/content/stories/business/2016/04/03/1-utility-owner-taking-on-submeter.html# NEP is ridiculous! read more

Crooks. I can't believe Ohio allows companies like this to steal from people. We purposely stopped using a/c completely and cut our showers short to test if this was an honest company. Our bill still went up!! This company is disgusting and a disgrace. Do not live into any community that uses them. THIEFS!!!! They need to be shut down. The people who work here should be ashamed. read more

I find it inhumane that they only give you 3 chances for a payment plan and after you break them, you owe the whole balance and it's crazy how they continue this during the Pandemic. They should be out of business and have a lawsuit filed because this is insane! They have never cared during the Pandemic and have no type of compassion. read more

Worst company ever! I Stay in Liberty Park Apartments and sadly they use this trash ass company. The Rental office, lied and and utilities would range around $100-$150. Which was a huge lie! Our first bill was $450. We called and they stated due to electricity. I've never lived in an apartment where my utilities were this expensive. This current bill was $530, after we cut down on our usage and it's higher than the previous. All they have to say is they read the meter. AVOID at all cost. I hate this company read more

The worst energy provider in existence. Bills are outrageously expensive, no matter your usage. If you are thinking about living in an apartment complex that uses NEP, I urge you to reconsider. For our one bedroom/one bathroom apartment, they charged us over $350/month in the spring when we were barely using heat or AC. My husband and I moved out of our apartment end of June (and turned our AC off in our apartment to cut costs since we won't be living in it for the last month of our lease), and they somehow still managed to charge us over $100. We haven't used any energy in nearly a month. How is this possible? Where is the "zero star" review option? read more

I recently bought a house but my lease wasn't up so I vacated the premises. I just received a bill from these guys totaling around 150. How can I owe that much when I haven't even been living there for over a month? It's a shame that the apartment complex forces you to do business with these crooks. This company is a shady business and I wish they'd be shut down already. read more

I recently downsized to a lifestyle community apartment. They only use NEP. I received my first bill yesterday and Yikes, I am paying almost twice as much utilities for a two bedroom apartment than I did for 3 level condo. The bill does not record how much you are paying per KWH or CUFI. It states your usage(No Transparency). I agree, this is a monopoly experience with LC, you are unable to choose another vendor. If Lifestyle communities cared about their renters/owners, they would not do business with companies with deceptive practices(crooks). According to a Class Action Lawsuit- Nationwide Energy is a submeter company that buys electricity, water and other utilities and resells them to residents. The Dispatch reported starting in 2013 on how the company was a relatively new type of business that buys utilities in bulk and resells them at much higher prices. https://www.dispatch.com/article/20160107/NEWS/30107973 I don't blame them as much as I blame Lifestyle Communities! read more

NEP is an an absolute SHITSHOW. They are the worst energy provider in the entire country. They are all fascists that employ only the least qualified mouth breathers. I've been trying to secure a refund since May. Key words TRYING SINCE MAY. read more

Horrible, I beg, dont do it, and if the Apartment or community uses them avoid it, seriously you will get a $200 water bill, you will have a $300-500 water & electric bill each month. Customer service sucks. Community complexes are stuck with NEP in a contract.. So they can't do anything but wait it out..even if the office agrees with u, u will have to pay. You have been warned. read more

The worst energy provider in America! I wish Lifestyles Communities would allow their tenants and homeowners the freedom choose their energy provider. We have to pay an exorbitant amount of money to pay for all of the public utilities in our neighborhood as well as jacked up pricing to fill the pockets of these very greedy people. Buyer Beware! Don't invest in Lifestyles Community until they unshackle us from these chains! read more

An outage occurred in January and I received notice we had an extraordinarily high usage that day, both water and electricity. How can I use 3 times the normal amount of electricity when THE POWER GOES OUT?! Also was told I used 68 cubic feet of water...THAT'S OVER 500 GALLONS. How can I use that much when I have no electricity to run a dishwasher or washing machine? Plus I've run just as much if not more on other days and never seen that number. This organization is not trustworthy. Too bad LC will never get rid of NEP because LC's CEO founded NEP. read more

After spending three years in apartments that ran utilities through this company, avoiding them became my biggest requirement when I moved. If a complex said they used Nationwide Energy Partners for electric, that complex was eliminated from consideration. NEP should be avoided at all costs. read more

If I could give this piece of shit company a -5 stars I would. They're so expensive and it makes no sense. I'm furious that my building forces us to use this company because we're being ripped off. Our bill for 2 people in a tiny apartment is $215. That is just for water and electricity. FUCK THIS COMPANY. read more

If I could get out of the contract that my building is in with this company, I totally would. For heating an 800 SF condo, it's $200. That's wildly unacceptable. We legally can't get out of the agreement with NEP - so I am told. I would like a choice in the matter and would choose to go with a regular utility - not a middleman company like this. read more

Just received our latest utility bill. There are two of us in a new, energy efficient, 850 sq foot apartment. I go to school full time and work and my boyfriend works over 40 hours a week therefore, we are hardly ever home. We haven't even turned on the heat or air conditioning this month and our bill was $196. How is this even possible? Or legal for that matter. Tim T. is right. They are crooks. Do not rent from somewhere that uses them if you have the choice. read more

Nationwide Energy Partners will rip you off. If I had researched NEP before I moved into my apartment complex, I would've lived elsewhere. We are forced to use NEP as our energy provider. With AEP, my two other roommates and I used $70 (tops) worth of energy each month. With NEP, my roommate and I are being charged $175. That's more than double our previous bills at our last apartment AND we downsized from three roommates to two. If you have the chance, DO NOT use NEP and/or find a different apartment complex that allows you to use the energy provider you want to use. read more

I live in a 600 square feet apartment and my energy charges are more than double what they were in a 1500 square foot house. I was out of town for over two weeks one month and completely shut off my HVAC as well as unplugging all non essential electronics and my bill somehow went up by $80. Stay away from this company if you can! read more

Disgusting company. My husband and I live in a one bedroom apartment. We are hardly at home. Our bill came up to almost $400 for just one month. Outrageous! We have never had to pay so much for a one bedroom. read more

Is 1 star the minimum? I wish i could give a 0. They buy power and charge the customers by marking up the cost atleast by 50%. $90 bill (Others) vs $150 (Nationwide). Sincere advice, the choice is yours and don't choose the apt communities with NEP.. read more

Worse company ever. They gave 1 day noticed of my cut off but called at 6pm on Friday which they are closed at 6 and for the weekend. They cut off but can't do like aep and automatically cut on you have to wait hours for someone to come. read more

Criminals. I received my first bill and it was almost $215 (including $150 deposit). I was shocked but I knew what I was getting into when I signed my lease and was told I had no choice but to use NEP as my utility provider. BUT I went to pay my bill yesterday and noticed that the billing period was for 1 day! I called and was put on hold, and after speaking to the billing department, the customer service agent told me that the $65 dollars I was charged for my 1 day living at the apartment was a "flat fee" and could not be changed. After a few minutes of trying to explain that it should be prorated I asked to speak to her boss. She told me that she had already spoken to her boss while I was on hold and that there was nothing she could do. Nonetheless I demanded to speak to her, and the customer service agent reluctantly sent me to her VOICEMAIL and I left a message. I received a call later in the evening saying that the bill was incorrect and that billing had made a mistake. WHAT THE HECK! What happened to "flat fee"? Also, had I not been persistent (in particular with the customer service agent) I would have given them $215 rather than the correct amount I owed, $152. There is no rhyme or reason to the fees that appear on the bill (i.e. "clean river fund"; "customer fee"). These people are criminal and hopefully Mark A. Whitt v. Nationwide Energy Partners (case pending in front of PUCO) comes out in favor of the little guys, aka young people living in any new apartment community in Columbus. Moral of the story: READ YOUR BILLS CAREFULLY, and don't take no for an answer. GOOD LUCK. read more