CONSUMER BEWARE: The owner of this company is a liar. I have a written contract where he agreed to…read morereceive payment once INSURANCE HAD PAID. I have this in writing. YET, the owner went behind our back, while in constant communication with my wife and got a lien without saying one thing to us. Remember this, if your house is damaged, flooded and you are freaked out, trying to get it all fixed. THIS OWNER WILL SCREW YOU OVER, he'll lie, then try and steal money by putting a lien even though he's been paid. We could also discuss how his team left our house screwed up, didn't clean up their equipment and the owner had to come over to try and save face by doing some cleaning himself...but how about we focus on the deceptive financial practices? Should I upload our contract that proves the owner is a liar here so everyone can see why NOT to do business with ServPro in gainesville/alachua?

Tried to make an appointment. I'm still waiting for a call back. That was like six weeks ago. What…read morea waste of time.

I used the service in Miami, this guys are the best, outstanding customer service. And very…read moreprofessional work performed

From the owner: WL Express Services LLC – 24/7 Restoration Experts…read more WL Express Services LLC was founded over 5 years ago with one goal in mind: helping homeowners and businesses recover quickly and safely after unexpected damage. What started as a small family-run operation has grown into a trusted emergency restoration company serving Miami-Dade and surrounding areas. We specialize in fire damage restoration, water damage mitigation, and mold remediation. Our team is available 24/7 to respond to emergencies and help restore your property with care and precision. As the owner and manager, I’m passionate about delivering high-quality work and treating each client like family. We understand how overwhelming property damage can be, and we’re committed to making the restoration process as smooth and stress-free as possible. Call us anytime to get help fast or to schedule a free inspection.

Tonya was reassuring, kind & eased my anxiety I had from the situation. She understood the urgency…read moreat hand. Gerald arrived & was eager to help and was personable & professional in getting things under control. He worked very hard, did a terrific job, was ready to stay late and arrive early to get a thorough job completed. I'm very appreciative of Gerald, Tonya, and the crew that came to help him finish ripping up the carpet. He got things done in a very short & timely manner. I recommend them and Service Master highly. Our disaster turned into a pleasant experience

Outstanding value for services provided. Prompt and very professional company. Reputable and…read morehigh-quality service.

0/10 would not recommend. Hired them to remove my base cabinets in our kitchen after a leak. They…read moreassured us they could remove and reset the cabinets and granite countertop. Well the two technicians they sent out demolished my kitchen. They broke the cabinets and my granite countertop in pieces. Then told us per there contract they don't replace any they break. Would the hell would you break a granite countertop that could be reused. Now I am left the restore my kitchen on my own.

I recently purchased a home and had to leave for a month. When I returned , I walked in and my…read morehouse was flooded. Sitting water and mold everywhere! The house smelled AWFUL! I eventually made it back to the master bedroom, searching for the awful smell and BAM, there it was! The entire room had standing water. I opened up the doors to the other rooms and discovered all three rooms, two bathrooms and living room have been affected by the standing water. I was very stressed, needless to say. I reached out to a plumber (review to come soon) and he put be in touch with this business. I am so glad! They came out immediately and assured me they would help me throughout the process. I do not think I could have been sent better people!! Seriously, Garrison and Mike have been super helpful! Garrison has been communicating very well as far as what they are doing, what to expect and their plans for the following day. He's been very empathetic and caring throughout this. I have a LOT of belongings and the majority have been destroyed. The worst part is, I was in the midst of unpacking before I left a month ago because I recently purchased this home. I have boxes of clothes, shoes, accessories, purses and so much more that are now trash. Mold on so many things. Due to the bed sitting in water, the legs have cracked, clothes on hangers in the closet smell like mold. It's a disaster. I was upset at the beginning because this is not what one wants to walk into. My plan was to unpack boxes, not pack up what I can salvage. Needless to say, IF you find yourself in need of a restoration company (which I hope you don't), you can't go wrong with Garrison and Mike. If I could give more than five stars, I most definitely would. They will not disappoint you! I must say, if Garrison were not there, I'd probably be more stressed about this than I am. THANK YOU Garrison!

Did a great job on a rug in a condo i own, so i called them back for a different apartment…read more After 31 days, stains started showing in the VACANT apt. I called them and asked why this happened if they use high extraction, to which they replied 'no, we use steam cleaning', and told me there would be a $45 charge to take a look , since it was 'so long ago'. i would not use again, 'high extraction' claims stains and damage to underlying padding do not resurface. They should at least stop by to see what was going on. The manager avoided my calls and just relayed a message about a second charge , if he came out to my centrally located condo, again.

Roger from The Best Restoration came to my house to survey the water damage in my bathroom more…read morethan two weeks ago. He promised to give me an estimate within five days and left. However, he never gave me an estimate even until today. I was told he is out on field whenever I called the office, which is more than four times. He never returned my call although I left message through Alex or Brittney. Also, I was told his manager Dan would call me but it never happened. I am not sure why they intentionally gave false statements whenever I called them. Moreover, I am not sure why they came to house and promised to give me an estimate in the first place. The Best Restoration doesn't keep its promises at all.

Thank you for taking care of the mold that was in our bathroom. Great job and wonderful people.read more

From the owner: Xtreme Pro Services, LLC is a licensed mold remediation and water damage restoration company! We…read morestarted out as a small handyman company and still do handyman services. with 16 years in the property restoration industry we decided to get licensed and pursue our dream in owning a property damage restoration company! We specialize in water damage restoration, mold remediation, fire damage restoration, biohazard cleanup, board up and roof tarping, odor control, general demolition, and any basic handyman needs around your property!

My sectional sofa looks like new after cleaning. Technician added cleaning of several small area…read morerugs I had at no additional charge. The owner took a great deal of time explaining there process which justified the higher quote he gave me over others Totally satisfied and will definitely call on them again.

Austin, John and Irvin were friendly and knowledgeable pros. I will use their services again for…read morefuture needs!