In the last 6 months we have bought two vehicles, both great experiences. Thank you to Brian Peters and Michael Pundmann, both easy to work with and I highly recommend them. We also liked the guy from TX that we financed through. Also, Steve Pundmann was very good to us. Trustworthy, Family owned dealership. read more

The staff was friendly and accommodating. They quickly diagnosed the issue but had to order a part. A return visit was scheduled immediately by accommodating my schedule. I arrived a half hour early for my appointment and they serviced my car earlier and quicker than expected. I really appreciate the team at Pundmann; you make other service departments inferior. read more

They lied, They told my nephew before he drove my van there it would be 55.00hr. I told them what was wrong when they called about fixing it . No mention was made to me about higher labor rates. When the mechanic called me he said he was trouble shooting it and wanted to know how much I wanted to spend . At that point I said Quit trouble shooting I know whats wrong it's either the O-rings on the fuel water separator or a small fuel line that goes to the fuel filter, both which are easily accessed when you replace the fuel filter ! So he calls me back about two hours later and says it's done . I talk to the service manager who tells me the guy that did the work had over 20 years exp. I go to pick up my van and parts are laying inside that need to go back on ! a big heat shield that goes between the turbo and the dog house! I ask the young guy who said he did all the work why it wasn't replaced yet because they called me and said it was ready ? He said they told him not to put it back because it was already off when it got here ! they also didn't replace the doghouse or the air cleaner all which were removed to find the leak ! However the dog had to be in place or the driver would have been covered in fuel as it blew off of the engine ! I ask this young lad how old he was and he responded 21. Again I said you fixed this yourself ? He responded again yes he also said he would put the heat shield back on . I knew he didn't have twenty years exp. ! They lied again ! they failed it on state inspection said brake reservoir was low so it must have a leak but they didn't see one . So I topped it off it has a full pedal and no leaks So they passed it ! The whole experience left me feeling like I was ripped off 600.00 + to replace a fuel filter and a couple O-rings, I'm not even sure that the fuel line which is about 8in long going from the fuel filter to the right hand corner of the engine (where the heat shield goes !) and all accessible during a routine filter change was even replaced ! It was driven to Pundmann Ford started and ran fine just leaked fuel ! I pick it up and I can't even ride home in it, the wheel chair lift don't work now which by the way is the only reason I need the van and my new batteries won't start it now ! So it's off to Delco and Wal-Mart to trade batteries . If they will lie and rob a Disabled man Then Ladies beware !!!! P.S. They never did put the heat shield back another lie ! read more

I used the internet sales department (Andrew Barrett) -- and had the best experience ever! He was laid back, frequently asked me to direct the experience - move as fast or slow as I wanted to. He was low pressure, negotiated a deal that I could live with on a brand new car -- highly recommend Pundmann! read more

Rich Russell in the Service Department at Pundmann is absolutely amazing. He laid out the options regarding repairs and then said, "If it were my car, this is what I would do." Then he told me what he would do. He did not try to sell me a bunch of crap I did not need. I love Pundmann Ford (where I purchased my car and where I have always had it serviced) and their Service Department is top-notch. As a side note, I had recently switched jobs and inadvertently left a gardenia candle from my old office in a box on my back seat (in 100*+ temps) and when I went to pick the car up, all of the windows were down and I could smell my car when I got within 20 feet of it. Kudos to the guys who had to work on it and drive it! But it sure smelled purty! read more

I needed a key programmed for my truck in a rush before I went out of town for work. I called and Matt Muraski made it happen for me the next day. Great service, friendly, and actually took the time to answer any questions I had. I have 2 other Ford dealerships closer to me, but it's worth the drive to get the excellent service at Pundmann. read more

If you want to buy a Ford or buy parts for a Ford, Pundmann is a good place to shop. Their salesmen - especially Scott Milhous - are very accommodating and don't pressure you. The parts department is helpful and their prices are some of the lowest around by far. However, if you want your Ford serviced, be prepared for a bad experience. Here are some of the things you can expect from the service advisors at Pundmann: - Ignoring customers standing right at the counter while they socialize with their co-workers - Not knowing - or at least not finding out prior to talking to the customer - what anything costs (aka, mis-estimating something as simple as an air filter by 200%) - Not knowing anything about software (want to know if there is an update for Sync 3? Better have a tech bulletin) - Not paying any attention whatsoever to your service history (every time you go in there they will look at you like a stranger and ask you questions about your vehicle that are answered in their own service notes) If you ask a question about the work that was just done on your vehicle while at the cashier expect a "not my job" attitude thrown in your face. Don't expect anyone from the service department to care about the bad experience you are sure to have, either. Things happen, sure, but if you try and get mistakes corrected the attitude you will get is "that's how we do business, if you don't like it go somewhere else". I have no idea if the mechanics are any good because I can't get past how horrible the service advisors are. read more

I'm sad to say that the 2012 Ford Focus we bought from Pundmann will be the last car we buy from them, and possibly the last Ford product we buy ever. A defect in the moonroof caused the glass to shatter, and they are refusing to replace it. The run around we are being put through has completely turned me off of Pundmann and Ford Motors. If Pundmann Ford and Ford Motors refuse to stand behind their products, I will no longer put my money in their pockets. read more

I called Pundman Ford about one five weeks ago to inquire about having them install an OEM Ford Performance package in my Mustang. I spoke with John in service and gave him the details including exact Ford part numbers. About a week later I followed up after not hearing from him and he confirmed they could install the parts but that they couldn't acquire them quickly. He said to go ahead and order them so I proceeded. Once the parts were delivered to me I called to schedule the installation thinking it might be a week or two out. The first available appointment was one month and a day out. Since they are local and since it maintains the drivetrain warranty by having Ford install the parts I figured it was worth the wait. I called yesterday to confirm the appointment and verify everything was on track for the installation and they confirmed. Today as I was driving to the appointment and about a quarter mile away they called and stated they cannot install the parts because last time they did they had a problem with it. I told them I was almost to the dealership and I'd discuss it when I arrived. I arrive and the service manager comes out to tell me that they wouldn't install the parts because when they installed them on another Mustang it wouldn't work. I'm assuming he meant Ford's software tune for the kit but he suggested it may have been a problem with their Internet. So I wasted a full month waiting for the installation and now the parts are outside the return period. I will have to install them myself and void the warranty or find another dealership with more competent service staffing to install it for me. I told the manager that I was thoroughly annoyed that they wasted my time and a month (plus the parts cannot be returned) and he said he just looked at the schedule this morning and saw it. He should communicate with his staff that they cannot install OEM Ford parts so they don't waste customers time and money (considering I confirmed the appointment and exact service multiple times). read more

Contacted the dealership and happened to talk to Steve Pundmann about a used vehicle I found online. Drove over to see it and ended up purchasing the car. Steve was great to work with, could not have been more accommodating. Got the price where we needed to be, went out of his way to make sure we were taken care. He even provided a great dinner recommendation and escorted us so we got there with no trouble. We'll be calling them first next time we need a vehicle. read more

I've been going to Pundmann for years. Even now that I live in St. Louis I continue to take my Escape back to them for service and repairs. J.B. at the general service department is awesome, and their QuickLane down the street is great when you want quality service without making an appointment. Most recently my car of 10+ years had experienced it's last drive and needed a new transmission. I decided that for cost purposes, it made most sense to get a new car. While it was not my intention to get a new car any time soon, the people at Pundmann made the experience enjoyable. They helped me find a car that I love and that was within my price range. I could not be any happier and love my new Escape! read more

I recently purchased a 2012 F 150 from Pundmann thru Matt(the GM)and Auto Sales person Jim. I had an amazing experience and everyone at the dealership treated me with kindness and respect.They worked with on any issues I had and made me feel good about my car buying experience. Highly recommended! read more

I have used this body shop 2 times in a year and thy do not disappoint. Kevin always takes care to handle everything so I can get focused on my normal routine again. My SUV looked brand new after both trips, they treat it like their own vehicle. read more

I recently purchased a 2013 F150 thru Pundmann, while it originated as an online cash sale for the vehicle, they had a couple fees they tacked on to the sales price. Which got put on the bill of sale and title application. So I'm taking a star away for that one! The other issue was that I live over 100 miles away, and while the salesman honored a small interior blemish repair, only part of the job got done that day, so more time and gas to get that done completely. So I'm taking a star and a half away on that. The good here is that the if your a guy like me and believe in cash talks, then shop here...Fast, easy, sales is willing to negotiate...Friendly and my advice, see Steve Pundmann... read more

This place is awful!! Took my wife there to buy a new car and was dealing with the Gm I think his name is Matt it is a little short bald guy that is quite possibly the rudest person I've ever dealt with, We were dealing with him on a Vehicle and he told us that he had things that he'd rather be doing he didn't have time to deal with it. Then he raised his voice and said I have a kid at home that I'd much rather be seeing than doing this. Just a all-around awful experience and he was terrible even our sales person apologized for the way he spoke to us after he walked away. Needless to say, We save 2000 more dollars at Marshall Ford and it was a breath of fresh air, It was my wife's first vehicle she had ever bought and I didn't want her thinking all dealers are like this. Work on your customer service Pudmann read more

I love Pundmann Ford and wish they had been my car repair provider all my life. To get to the heart of this AWESOME customer service story, we must travel back in time 15 years. I owned a Ford Windstar (ultra sexy minivan) with my soon to be ex husband. He "let" me take this beauty when I left, along with the remaining payments on it and the stigma of never getting a date driving around a soccer mom van. My ex husband was one of those "WHY PAY SOMEONE ELSE TO DO WHAT I KNOW HOW TO DO" schmucks. So he always changed the oil on that lovely mini van. I, in return balanced the check book. Prior to my leaving, I gave him a lesson on how to balance the check book and pay the bills. He DID NOT tell me how or when to get the oil changed in the Windstar. So guess what? I never changed the oil. Subsequently, the Windstar died a mysterious knocking death on Hwy 44 and had to be scrapped (two months after I finished paying for The Shuttle of Death.....which I affectionately called it). So, I learned my lesson. You get a car in for maintenance and for Pete's sake make sure you get the oil changed on time. I bought my Ford Focus (Way sexier than aforementioned Mini Van.....I have a boyfriend now, thank you very much : ) from Pundmann Ford back in October 2012 and have had it in regularly for maintenance. Again, I learned that lesson. Today, when I had the oil changed (I know, I know, you are thinking FINALLY we are getting to the point of this story), my service advisor Rich informed me that he had also rotated the tires for FREE because I had purchased my tires from Pundmann and he saw that it was time to do so. I don't care if Rich is a member of the psychic network or just checked my files, this was AWESOME customer service in my opinion. Knowing just a tad about car maintenance from The Shuttle of Death experience, I know that tires must be rotated so they wear evenly. However, I just don't learn these lessons until something bad happens. Rich probably saved me from having to put two new tires on down the road, way sooner than the life of the tire should be. Go to Pundman, folks! They will sure to keep your car running properly and would NEVER let you buy a non sexy vehicle....unless of course, you are married with children : ) read more

It's a small thing but I was in having my car serviced and talking with a couple in the waiting area. They had a young son clinging to his mom. JB noticed the kid and brought over a matchbox car for the kid to play with. You should have seen that kid smile. Just typical of the little things JB and the rest of the crew does that has a positive impact. read more

Great experience. Caring staff. Friendly and knowledgable. Our rep made sure every part of the process was easy, fun and all about us. Ask for Scott. read more

Took my Ford in for repairs that were not cheap. They fixed what was wrong in the first place, but when I got the truck home, the gauges didn't work, a/c wasn't working since fluid was leaking, and the radio didn't work when the vehicle was in "Park." Took it back so they could fix these new issues and they charged me again. These weren't issues with the truck until AFTER I picked my car up from being serviced. Seems like they could just mess with the vehicle and then I have to give them even more money to repair the new issues. read more

We purchased a Ford Fiesta. Pundmann Ford went out of their way to help us out, and answered any questions we had. We were happy with their service. read more

Started car process by inquiring online. Received a response very quickly from Salesman Michael Howe. After chatting via email for a bit the dealership closed but even though off Michael continued via text to respond to questions. By early next day Michael advised that financing had been secured and if I wanted to come by and look at car I was interested in (Ford Focus SE Hatchback) and take it for a drive I could. He knew I was looking at another car from a competing brand and had secured financing and negotiated an acceptable deal with them but wanted to check out the Focus before I decided. I went in, met Michael and test drove the Focus. He, even though knew I already had a tentative deal with a competitor set, was never pushy and just answered questions which I appreciated. I was clear with him that I felt the two cars were very close in regard to preference (had a couple items I felt were advantages and disadvantages with each). it therefore would come down to the DEAL. Michael asked, as expected I give him a chance to beat my other deal. THAT HE DID!!! He gave a competitive trade in and gave me what I consider an outstanding price on the Focus. Never left the dealership. Wrote up the deal on the spot. Have to say Michael and Pundmann Ford was knowledgeable, friendly, helpful and went the extra mile to satisfy my desires. Finance Manager Mike Becker did a great job as well getting mean excellent rate and loan. Overall a terrific experience. If looking for a car I truly recommend to try Pundmann Ford and ask for Michael Howe. read more