My car went out and I unexpectedly was in the market for a new car. I went to Enterprise car sales…read morein St. Charles because our family has had great success with cars from Enterprise. I worked with Peyton and didn't know exactly what I wanted other than an SUV. He showed me several different SUV's with lower mileage and great prices. I test drove a couple cars and then made my decision. The process was smooth from start to finish. He got my paperwork complete and the car all cleaned up so I could drive her home! If you need a car go ask for Peyton at Enterprise St. Charles and tell him I sent you! Peyton thanks for being helpful, and so professional throughout the process! #nohaggle

Enterprise sold me and my wife a Nissan ARIYA with open Nissan service campaigns and then refused…read moreto stand behind it when I raised the issue. What makes this worse is what the campaigns are actually about. Nissan's own campaign bulletin says that on certain 2023 to 2024 ARIYA vehicles, a failed over-the-air update for the navigation/IVI system can leave the vehicle in a no-start condition, meaning the IGN ON inhibit control is not released and the car may not start. Nissan's remedy is to update the IVI software and, if needed, the CAN gateway software. Enterprise's response? They told me to ask Nissan for a rental car and go to another dealer. So the company that sold me the car wanted someone else to deal with the consequences. That is unacceptable. I understand Nissan classifies these as voluntary service campaigns rather than a safety recall, but that does not change the fact that the issue Nissan describes can leave the vehicle unable to start and needing dealer intervention. What really stands out is that Nissan's campaign bulletin specifically says customers should consult their dealer for alternate transportation availability while the vehicle is being serviced, and it even lists rental expense guidance. Instead of helping, Enterprise pushed me off on Nissan and another dealer. If you buy from Enterprise, verify recalls, campaigns, and service history yourself, because once they have your money, you may find out their idea of customer service is telling you to go somewhere else.

Lazlo the manager and Rick the service advisor went far and above what they needed to do to make me…read morehappy with some service issues that had been going on since I had purchase the car new. I would definitely recommand. tony sciarrino

This was one of the most frustrating dealership experiences we've had, and we will not be…read morereturning--especially not working with Mahan We test drove and placed a deposit on a pre-owned BMW at Napleton Maserati. We requested the inspection/maintenance report to make sure there were no issues. We were told it would be sent to us later that day, so we could complete the purchase. In multiple calls and texts, we were given numerous different excuses for the delay. After following-up again the next day, we were abruptly told our deposit was being refunded with no explanation. Even more concerning--the car was relisted shortly after at a higher price. That raises serious questions about transparency and integrity. A general manager was supposed to contact us about this situation as they admitted "none of this should have happened." Instead a receptionist offered a $50 gift card in exchange for not posting a negative review--which only added to the frustration. We were ready to buy the car. This fell apart solely due to their poor communication and lack of follow-through. The only bright spot was the kindness of the cashier and front desk staff who helped process the refund. Overall, a very unprofessional experience that completely changed our perception of the Napleton dealership

Very bad transaction or situation . I was speaking to an employee to purchase a vehicle. I…read morebasically spent the whole day to get transaction going. It seemed fine at first, but then it started stalling and back-and-forth, and then was put through the runaround. Ended up can't even reached the employee The other employees are rude Bad customer service skills. Bad verbal skills Poor reflection on the agency I feel like an idiot because my credit score is gonna go down now for this failed transaction. Waste of time and resources. Sad C - 2/5

Drove 45 mins to get there and the didn't have the car. Found out it had been gone for days. I was…read moretold this is a normal deceptive practice for o get people in. Don't waste my time! After I left the dealership called to ask me when was I going to come in TO SEE A CAR THAT THEY DONT HAVE!

This dealership sold us a car and under 2 months later we have a repair estimated to be $1500…read more Instead of hearing us out they automatically assumed it wasn't their issue. When I posted a review on their facebook wall tell others we weren't confident they could be trusted they started to bash me, degrade and curse at me. ( All screen shot and saved) We had bought a van from them in February and it had been wonderful so I was really hoping it could be a good second encounter. That was not the case. I would be very cautious when purchasing from them and have your own personal mechanic look it over. Good pricing and inventory on the surface but this time it all that glitters was not gold.

From the owner: Automotive Wholesale Center is one of the Oldest Pre-Owned Car Dealerships in the St Charles Area…read moreand we have an A+ Rating with the Better Business Bureau AND a 5 Star Rating in the Pre Owned car community in the St Charles area, and we have Cars, Trucks, SUVS and Sports cars to fit ALL budgets. We have a 1st Time Buyer Programs and we offer Guaranteed Financing for EVERYONE!! PLUS we offer the BEST Prices on the Best Cars and Trucks around!! PLUS we offer 100% parts and labor warranty on all of our vehicles. we are Open 6 Days a week.

Where do i start,Mary the Car Sales Lady is Berry Much More than a car sales rep. Mary is Berry…read moreProfessional and so down to Earth she makes you feel like you have a Million Bucks to Purchase a new car meaning she is going to fight hard to get you in what you truly want. I Absolutely love her personality. Mary is #1 in my Books the who"s,who. AN EXTRAORDINARY BEING IN THIS WORLD... SO IF & WHEN YOUR IN THE MARKET FOR A NEW VEHICLE GO SEE MARY THE CAR SALES LADY..... YOU WON"T BE DISAPPOINTED!!!!! YOURS TRULY,TRUE HUMBLE

From the owner: Mary The Car Sales Lady is your Second Chance Specialist. I'm Mary The Car Sales Lady with 5 Star…read moreAuto Plaza! Here at 5 Star, we understand that bad things happen to good people! With over 40 lenders and programs that work! We got you at 5 Star! Book Your One On One with Mary The Car Sales Lady.

I had such a great experience with this dealership from start to finish. The entire team was…read moreincredibly friendly and welcoming, which made the whole process feel easy and stress-free. I worked directly with Mike & Tim. They were always quick to respond to any questions I had, and their communication was top-notch throughout. What really stood out to me was that they were never pushy. I never felt pressured into making a decision, which made me feel much more comfortable and confident in my purchase. They truly took the time to understand what I was looking for and made sure I was taken care of every step of the way. They went above and beyond to make everything smooth and seamless--I couldn't have asked for a better car-buying experience. I highly recommend them to anyone looking for a dealership that genuinely cares about their customers!

Service scheduling was easy, excellent advisors in Keigan Borgmann, Rich and the team. Friendly…read moreand professional, greeted walking in the door. Service advisor (Keigan) set expectations and followed up. And don't forget about the draw of the complimentary, fresh popcorn and bottled water! Bring my Shelby GT-350 "baby" here for it's TLC!

Over the top experience. We showed up in person I think 1 or 2 weeks ago. All the collection is top…read morenotch and they keep exceptional care for all the vehicles. I wanted to view one truck they had for sale, but we passed on it which is sad for us. Maybe next time. The gift shop was an awesome experience and many cool things for sale. If you're traveling with your pet the owner loves them. I wished I lived up there as I'd be there every day talking to people myself. I don't like the fact we live in the largest state and we don't have a Fastlane near us. We do have some places around, but none of the people talk to you. Go take a look at fastlane. If you see the owner give him a shout and you'll be glad and feel happy when you leave. To bad you can only give them 5 stars. Thank you.

Bought 66 tbird site unseen. They gave accurate description over the internet and phone. Car as…read moredescribed. 5 starter service thanks to Chris