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    Playtime Pet Resort

    Playtime Pet Resort

    3.0
    (2 reviews)

    I've waited three days before writing this, expecting that someone from ownership or management…read morewould reach out personally to express concern, apologize for the situation, or acknowledge the significant disruption and expense this caused our family. As we were preparing to leave for a trip to Italy this past Saturday, we received a call from the kennel caring for our dogs informing us that one of our dogs, Alfie, had escaped. What was most surprising was that the purpose of the call seemed to be asking whether Alfie had ever done something like this before. He hadn't. More importantly, one would reasonably expect a kennel to have secure fencing and proper access controls in place to prevent this type of situation from happening in the first place. Anyone who knows Alfie knows he's an incredibly sweet and adorable dog -- but he's certainly not some canine mastermind. He's no Steve McQueen in The Great Escape. The fact that he was able to get out raises serious concerns about the facility's security and procedures. It is now Monday evening, more than 48 hours later, and we still have not received a single call from the owner or management. I don't believe a single incident automatically means a business should be condemned. Mistakes can happen anywhere. But when a business fails to take ownership of a serious event after it occurs, that says a great deal about how they value accountability and customer trust. I sincerely hope no other family has to experience something similar.

    Started Gracie here when she was just a few months old to help her build her confidence and…read moresocialize via the daycare program. She loves it here, which speaks of how well she is engaged & treated. I now also use bording for weekend get aways & vacations knowing she will be safe and well cared for! Clean, modern facility with absolutely amazing staff! Prices are reasonable.

    Animal Hospital at Thorndale

    Animal Hospital at Thorndale

    3.1
    (24 reviews)

    This is a message for all local pet owners to be aware and for Animal Hospital at Thorndale to…read morereflect on... I'm not one to post on fb often but I feel this needs to be addressed. **Thorndale Animal Hospital** I am writing this message in utter devastation and fury over how my desperate call for help was treated on Friday, May 15, 2026, at 4:43 PM. Our beloved dog, Chubbs, was suffering through a terrifying seizure episode, and I felt utterly helpless as I reached out to your clinic for assistance. During my call, I was pleading for immediate help, clearly expressing the urgency of the situation. I could hear my dog in distress and asked if you could hear her too. I was assured that you could. Yet, when the receptionist returned after putting me on hold, I was met with an infuriatingly cold response: I was told to monitor her and take her to an emergency room if the seizures continued. When I begged to bring Chubbs in for immediate care, I was told that I couldn't come because your clinic would be closing at 5 PM. In that moment, my heart shattered, and rage consumed me. I was sobbing uncontrollably, struggling to understand how your clinic's closing time could possibly outweigh the urgency of my suffering dog. I could have made it there by 4:50 at the latest, yet my desperate pleas were treated as if they were nothing but an inconvenience. **my call with your clinic** Me sobbing and begging "please please let me bring Chubbs in. I don't know what to do for her and I have two young kids here. Your clinic "if she continues to seize being her to the ER (Blue Pearl in Malvern) Me "please! You are only 3 minutes away from me! Malvern is a good 20-30 minutes and it's rush hour now! I just need her to feel calmer for the ride. Please help me" Your clinic "you can't, sorry, we closing soon" Then I hung up on her. After that heart-wrenching call, we had to wait for Chubbs to calm down enough to get her into the car. Tragically, she suffered three more seizures during the ride--two in the carrier and one just as we were entering the emergency room. The sight of our precious baby being rushed away by the emergency staff, with them frantically shouting for medications and treatment permissions, will haunt me forever. I understand the severity of cluster seizures; I know that what Chubbs was experiencing was critical and there's not much your clinic could have done to prevent the outcome of her passing. But I firmly believe that her suffering could have been alleviated had we been allowed to come to your clinic, even for a moment of care. So you can give her some thing to calm her down, enough for the ride to the BluePearl ER. Instead, the last hours of her life were filled with anguish and terror--not just for her, but for my entire family, including my two young children, who were left helpless and confused. I tried to explain to you that we will be at least 30 mins away and it's also rush hour.... I am not upset because the vet couldn't save her; I am furious that we were denied even a chance to help Chubbs find some comfort. I am convinced that if the vet had allowed us to come in, those additional seizures in the car could have been prevented. The cold indifference shown during such a critical moment is absolutely unacceptable. It felt as if your clinic's schedule, you clocking out on time, you making it for what ever dinner or after work plans were prioritized over the life of a suffering animal, and that thought infuriates me even more. I urge you to reflect deeply on how your policies impact those in desperate situations. No pet owner should ever have to endure the agony of being turned away when their beloved animal is in such distress.

    The worst "Customer Service" experience of my life! We went there about 20 years, but were finding…read morethem to be a bit pricey, so in March 2026, I asked basically this question on a Downingtown Facebook page "Any recommendations for a Vet in Downingtown, and not the Animal Hospital at Thorndale. Thanks." That is all I said. I didn't say they were pricey, incompetent or anything else. Just a simple query. We decided to keep our check-up appointment for our English Labrador Retriever in early May 2026 b/c they are close by, we know them, trusted them and they had our dog's records. My husband took off an afternoon of work to go with me b/c we have a big Labrador Retriever and he is a handful. We were in the exam room waiting for the Vet to come in when some very snotty young woman named Allie came in and said she was "The Practice Manager" and read me my Facebook post from March back to me, like I was in grade school. She was rude, accusatory and had a real attitude problem. She said "they were surprised we were back, after my Facebook post and she takes her job seriously" and asked what our problem with them was. I said they skewed pricey. She said they would recommend "lower priced Vet options" and subsequently lectured me in a very condescending manner on all of the costs a Vet's office has. No shit Sherlock. Next, she refused to have my Labrador seen there. My husband was absolutely livid in 2 minutes and walked out with the dog. My husband is literally the nicest man in the world and a well known and very highly respected Marshallton BoyScout Troop leader for 12 years. It takes a A LOT to piss him off. I stayed and was beyond outraged and I wondered why that stupid, snotty, rude young woman didn't call us before we trucked in there with our dog to tell us they wouldn't treat our dog. I am a 57 year old corporate lawyer and it was absolutely the WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE!!!!!!!! Sadly, they had provided excellent veterinary care for 2 of our dogs for about 20 years prior to this horrific experience! Very sad ending to a 20 year relationship. My own mother (she was a very well respected and well known private Golden Retriever breeder in Chester County for many years) sold the founding veterinarian practice manager (Dr. Joan Yarnell) a Golden Retriever back in the day. Such a shame....

    Pup N Up - dogwalkers - Updated June 2026

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