1. Pup

    1. Pup

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    San Juan Capistrano, CA

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    Services - Pup

    Bath and groom only

    Pup Photos

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    Take home treats

    Really cute Pet Spa. Everybody has been really nice responds quickly through text. We've been there twice. First time was amazing. Second time the trim was mehhh I should've asked you the first groomer was so that we could've gotten them again next time

    Jordan L.

    Such an awesome and super cute daycare! My dog was so excited to go everyday and he got a lot of one on one play. The staff is so kind (especially Olivia) and is super responsive via text for updates/questions. They sent me pictures almost everyday of my dog playing and having fun which I really appreciated. The place is also super cute and aesthetically pleasing, very clean, and just all around a great experience.

    My dog Ziggy loves this place...
    Danny H.

    We rescued our dog Ziggy and needed to get him groomed asap! We started with the HC and stayed for the Daycare. He gets to play with lots of different types of dogs and goes straight to bed when we get home!

    Roxie getting ready to prepare dinner for us

    Cute shop. Friendly staff. They accommodated a last minute grooming appointment when our regular groomer flaked out on us before our vacation. We will return because our poodle's cut was great!

    Boone
    Lillian W.

    Did I just find doggy heaven on earth here in San Juan Capistrano!?! The instant we entered through the door my doggy, Boone, was captivated. His eyes lit up and he was beguiled by the loving vibes projected by each staff member. I have been at a very high level of stress each time I have left him at another facility. I observed him on their website camera and my heart was crushed. He was left alone, sitting at attention; following the attendant not receiving any acknowledgment; and, sitting under or on the bench while appearing extremely lost and confused so imagine the joyous emotions I experienced seeing my boy actually enjoying himself. He didn't want to leave! I am planning future visits for his next doggy "Disney" adventure at PUP's ;-)

    My Lujah girl modeling her pretty princess summer sherbet tie-dye kerchief!
    Laura P.

    First of all, they answered my inquiry or "project request" within minutes, & it was massively appreciated. I'm trying to make the most out of a week off work with some curveballs thrown my way and Pup was on point! Booked me for the following morning at 8am, and were stellar communicators throughout. The appointment went by so fast. I've had to leave my dogs for 6 or 8 hours in the past. (No hate to those other groomers!) This place is simply outstanding. They have a big beautiful space, NO CAGES, play areas for each pup-in-waiting, and adorable and bright decor. Their high ceilings, good feng shui, proper ventilation, immaculate scent in the air, positive ambience and vibe, & cheerful energy all make Pup a no-brainer from here on out. My dog absolutely loved this place. Lu smells like a dream and came out tail/Corgi butt and whole body waggin' w/her little Corgi buns looking toasted to perfection, too! Natalia did an incredible job on my girl, Sandy communicated like the executive boss babe she clearly is, and Weston was just a ray of sunshine at the front desk. I have been so hesitant to leave my dogs at certain places and this was decidedly NOT one of those. Start to finish: perfection. I also wouldn't hesitate to bring my girl here for boarding. These folks are what we call GOOD PEOPLE. They still exist in the world.

    Bath and brush

    Absolutely amazing. The most friendly, dog loving workers and owners!! I feel so comfortable every time I leave my dog with them. They do an excellent job and my pup always comes home so happy!! HIGHLY recommend

    Perfect grooming

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    4 months ago

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    Weston B.

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    It was such a relief to be able to go away for 10 days and not worry about our dogs. The staff took…read moreexcellent care of them and kept them together at night, which gave us peace of mind knowing they had each other. Because our dogs have different ages and energy levels, we especially appreciated how the team tailored their care to each dog's individual needs. It was clear that they paid attention to their personalities and made sure both were comfortable, happy, and well cared for. We came home to two healthy, content dogs, and we are very grateful for the wonderful care they received. We would not hesitate to board them here again and highly recommend this facility to other pet owners.

    I can't say enough great things about K9 City in San Clemente. From the very beginning, Terrah was…read morean incredible communicator and made the entire process of caring for a new dog in my home so much easier. She kept me updated, made sure he felt comfortable in the facility, and ensured he was engaged and having a positive experience throughout the day. Paul also went above and beyond. He took the time to introduce my new dog to my resident dog in a neutral, calm setting, which made their first interaction a success and set us up for a smooth transition at home. It's clear that the team at K9 City truly understands dog behavior and is committed to providing thoughtful, individualized care. I left feeling grateful and completely confident that my dog was in the best hands. I highly recommend them to anyone looking for a trustworthy, top-notch facility that prioritizes the well being of every dog that walks through the door.

    Ortega Animal Care Center - My dog actually loves coming here!

    Ortega Animal Care Center

    (131 reviews)

    If I could give zero stars, I absolutely would…read more My dog is a senior Maltipoo, and I am extremely selective about who handles his grooming. My regular vet recommended Ortega Animal Hospital, and my first two visits with Kayla were excellent. Unfortunately, everything since then has been a complete and frustrating failure. I scheduled my dog's grooming appointment online more than two weeks in advance. Two days before the appointment, I happened to notice it had been canceled -- with ZERO notification. No call. No text. No email. Nothing. I immediately called and was told Kayla had left and that my appointment had been moved to a new groomer. I specifically asked whether the new groomer was patient and experienced with senior dogs. I was reassured TWICE that everything was fine and that my Thursday 2:30 PM appointment was confirmed. Based on THEIR confirmation, I took half a day off work and drove 45 minutes to the hospital -- only to be told upon arrival that I did NOT have an appointment. After explaining the situation, the staff went back and forth before bringing out the manager. When I asked for her name, she initially did not provide it. I had to ask multiple times before she finally said her name was "Dubai." I even repeated it back because it did not sound right, and the interaction made me question whether I was actually being given her real name. What was most shocking was the complete lack of accountability. I was repeatedly told there was "no record," as if the inconvenience and wasted time somehow fell on me. No meaningful apology. No urgency to fix the situation. Just a dismissive and unprofessional attitude. The only options offered were: * Leave my senior dog overnight for a next-day appointment (completely unreasonable for a basic grooming)* Accept a partial discount Neither option even begins to cover the time, gas, and work I lost because of THEIR mistake. I spent roughly $40 in gas round-trip and lost half a workday for absolutely nothing. As someone who manages hair salons, I understand mistakes happen. What separates professional businesses from careless ones is how they recover. This location showed zero ownership, zero urgency, and very little respect for a client's time. And frankly -- if this is how they handle a simple grooming appointment, imagine how they would handle your pet's urgent medical needs. This is supposed to be an animal hospital. Based on this experience, I would not trust them with my pet's care at all. When problems arise, they do not take accountability. I have referred many people to this business in the past. Not anymore. Save yourself the frustration, the wasted time, and the money. Take your business elsewhere. **** Update: I just confirmed with the front desk that the manager I dealt with, Andrea, had lied about her own name, previously introducing herself as "Dubai." The fact that she lied about something as simple as her identity shows how poorly this hospital is managed, how much misinformation they give to clients, and makes me seriously question everything she told me. This is extremely concerning. Whoever is in charge, be aware that your manager Andrea is lying to customers and misrepresenting herself.

    Had to pick up refill on meds. Had his ears cleaned and treated as they were infected. He gets…read moreweighed and scoped. Vet gives him the once over. All professional and on time.

    Pup - groomer - Updated July 2026

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