Well, I got dogs back in one piece so that's a plus. Sonya was recommended to me because she, "loved dogs and treated them like family." and unfortunately that was not the case. She provides you with a long contract at the beginning that I combed through and still had issues at the end. I picked up my dogs and their luggage and found left over food (I had packed individual baggies with exactly the amount for an AM and PM meal that were clearly labeled). I found exactly 7 bags of extra meals, unused bedding that I had provided specifically for the dogs, as well as unused treats that I had given instructions that were to be given to them when they were crated at night. Also their bag of occupational toys (I gave instructions that they were to be placed in their crates at night) was left untouched. When I confronted Sonya about the issue, she raised her voice and used curse words. She was unapologetic and actually had the audacity to hang up on me. She even pointed out that one of my dogs had gained 5lbs in a week, my dog is a tri-pawed (she only has 3 legs) and I have to watch her weight carefully to keep the stress on her joints as low as possible. She gained 5lbs in a 6 days because Sonya filled them full of her bakery treats (11.99 for 14 treats per dog...total of $23.98 for the 6 days) instead of feeding them the food and lower calorie treats that I provided. She is incredibly unprofessional and cares more about lining her pockets than with taking care of your dog like her own (the way she advertises). When signing the dogs up she assured me that all of their needs would be met and my instructions would be followed. When they weren't followed, I was given ridiculous excuses as to why they weren't followed that didn't even add up: (we only feed in the Evening so we gave them both bags for the day then (bags wouldn't be left over), we don't give food with pre-mixed medication, (7 bags of food with pre-mixed medication were missing/had been consumed and 7 were left untouched. I provided her with the bottle of the medication and informed her staff of the feeding system at drop off without being notified that the medication couldn't be mixed in). We don't use bedding from home bc we don't want to send fleas/ticks home with you (all dogs are required to be UTD on flea/tick and heartworm meds). Had I known any of these things, I would have boarded them somewhere else. The only pluses ate that they got socialization (via her cageless system) and that she texted me every day about their day (although the texts said pretty much the exact same thing every day). I'm am throughly disappointed in my experience with this "company" and will not be using their services again and I would not recommend them to anyone, period! read more