Van was all smiles and workable when we first met to re-tile our beach condo. After the sale he wasn't so pleasant or responsive to the multitude of issues with our job. At time of install, he changed into a very rude and ugly person, never giving you what was promised and the price increased twice. The work was shoddy, toe kicks and hollow areas throughout. Do yourself a huge favor and go somewhere else. I'm surprised he's stayed open this long. read more

I have worked with Purcell's for close to 20 years as a private customer and a contractor. They even did my kitchen cabinets several years ago. The most trustworthy and honest people i have worked with. If I ever had a problem they were there to take care of it ASAP. I now am now in real estate and manage around 400 properties, They are my first call for all my flooring needs. I call for two quotes and the Purcell Brothers bet the price and the quality of the other companies. Go where you want But, If you want the best and a price you can afford call the Purcell's. You won't regret it. Thanks guys. read more

Aloha!! We purchased a townhouse that needs a lot of renovations, stumbled on Purcells and I have to say we are beyond thrilled with the work, the tile installer is amazing, he is a genius!! the carpet is like walking on a cloud. They are very professional and friendly, they make us feel like old friends of hte family when we go to the store. We are having the kitchen renovated this week and I am so excited to see the finished product, I highly recommend purcells! read more

This business has terrible customer skills and was very disrespectful towards me and my wife and we are seniors. I am also a 100% disabled veteran. E Purcell dropped the f..k bomb on me several times , his men showed up half the time and they didn't finish the job. We are seniors and he tried to overcharge us after the job was half way through. Promised it done in 10 working days and now we're at 25 days and waiting. E Purcell has no respect for anybody and I would say that if you use his company you better have a rock solid contract and be able to charge him $200 a day for every day he's late. Be very specific with this slippery fellow. I'll never use him again and I like Trump. read more

If you are looking for good, honest people to do business with - Purcell's is what you are looking for. I worked with Eric Purcell and was more than pleased. He and all the staff that I encountered at Purcells were beyond friendly and professional. Every step of the process was timely and well communicated. The installation team was pleasant and most important - Tidy. I will be sure to utilize Purcells for any future flooring project that I have, and I would encourage anyone reading this to do the same. read more

Awful experience during installation. Showed up late, hangover Monday morning. Folded carpet to put on small pickup. Now we have bumps and they say "too late out of warranty" We NEVER use them again. read more

When I first called Purcell's and spoke to Van, one of the owners he quoted me a 1 bedroom carpet price of under $500. I then went to his warehouse and he showed me a variety of extremely cheap carpet that was unacceptable. He then took me inside to the store and showed me a better quality carpet. He gave me a verbal quote and said the price differentiated based upon the color I chose. I said I would be back with my husband then next day to choose the color. When we arrived and chose the color the price was miraculously $300 higher. We should have left right then and there, but he sweet talked us into choosing another variety that he could do for the previously quoted price, but then he said he needed to come to my house and measure. I set up that appointment and he said he would call to give us the quote. He always refused to give a written quote, should have been warning #2. After having to move our installing appointment a week and half later, the carpet was installed, however the area rug which was made of the same carpet was not delivered because it was not ready and the installers did not know when it would be ready. Also when my husband called to make the down payment for half of the cost, they charged our credit card for the full amount and then stated that they did not know how to make a refund. When I called to see when our area rug and pad would be ready the lady did not know and apologized. I just asked that Van call me back to let me know when it would be ready and delivered. I then received the most unprofessional phone call from Van Purcell who did not even introduce himself on the phone but started to yell at me in a raised voice that he could not measure the closet of our bedroom because there was too much stuff in it, which is untrue I had 3 other companies come and measure to give quotes, no one had a problem with it. And I said if he needed me to move something I would have. He then began to talk over me and yell and say I was rude when I called to ask when my area rug was going to be ready so I ended the phone call. I had my husband call him to get the facts and he apologized to my husband that it was supposed to be a two step process all along, (which was never explained to us) of first installing the bedroom carpet and then delivering the area rug. Van said they send their area rugs out to get bound and he was waiting to do so until he had a certain number of them. So we will have to wait another week before we might get our area rug. If you really like to save money, and don't mind being disrespected then go ahead and order your carpet from here. If you have any dignity then I would pay a bit more and go with any of their 5 local competitors who were not much higher in price. Also the day the installers were supposed to come between 2-3pm I called at 3pm since I hadn't heard anything and found out that they were coming at 3:45pm, one more nail in the coffin read more

I went into the store to ask about someone one coming out and restrecthing a spare bedroom carpet (had some water issues, and the carpet was pulled back and dried). I was told that someone could come out in two days. I physically went back to the store the next day to make sure we were still on track for the work to be completed the next day. I was told yes, the guys usually get in around 9 or 9:30 and I would be first up. I called the morning of the scheduled work day and was told ..yes you are on the schedule someone should be there shortly. around 10:30 I got a call from the person who was to do the work. he let me know that he need to make a stop I merritt island first. no problem I tell him. I admit I was a little confused as I live in cape canaveral and the store is in cape canaveral and I was told the guys come in and get started around 9 or 9:30 in cape canaveral. I called the store back around lunch time to inquire about getting the work done. Finally the crew arrived after 2pm..... they proceeded to do the job-- but managed to get glue down the front of the bathroom vanity and hit the furniture into the bedroom wall (chipping paint in the process). When all was done I was told the bill was $75 because they had to drive all the way out to cape canaveral. i told them that's not what the store said. he then said that they are contractors and that was the price....then leaned in and said he would 'discount to $60' for having to wait. the job was complete...but NEVER again will I use purcells!!!! Stay away!!!!! read more