I stopped in on a Wednesday and set up an appointment for dropping the car off at 8 am on Friday…read more They gave me a call at noon and said the car was ready! They found a malfunctioning coil and replaced it. It's been a couple of months since the repair and the car works great! Since my auto was working great, I decided to have them look at my pickup. Previously, I had the pickup worked on by a couple different shops and one repaired an electrical problem, later another shop worked on it, yet the truck ran poorly, lacked acceleration. Troy found a leak in a couple vacuum lines and replaced another component in my truck. The pickup now starts right up, no longer lags when it accelerates, runs smoothly, and the gas mileage has improved. I am very satisfied with the work done on both my vehicles at Troy's Auto.

Had appointment first things in the morning, dropped off at 7:30am. On my way home walking so an…read moreolder vehicle going in that direction. Later around noon called and said I was next up. Call around 1:30 and they told me it was on the rack. Walked back up to Troys at 3:15. My car was parked at the same spot I left it. Went in and asked if it was done and they said they never pulled it in, said they thought it was in the shop when I previously talked to them,which I believe was not true. The older vehicle I saw on the way there was in the shop but my car hadn't been touched. They just seemed to act as if they could care less. Piss poor costumer service will not be going there again. Service: General repairs & maintenance

I typically do all of my own maintenance, but on my wife's 2013 VW Tiguan, I didn't have the time…read more(or the desire) to replace the water pump myself. I called and they asked me to drop off the car to take a look and confirm that it was the water pump which they did. They quoted me a number that I was happy with so I gave them the go-ahead on the repair. They called the following day to say it was ready to go and my bill had come in well under the quoted number (saving me approx $130 under the quote). To date, a year on, no leaks or issues whatsoever with the repair. I am definitely satisfied with my experience at this location and am actually headed over to discuss another issue with them this week.

My car broke down in Paducah, KY while traveling back to Florida from my fathers funeral in St…read more Louis. I had to have a new fuel pump. My car has 2. They replaced the bad one and broke the good one. They then refused to acknowledge their mistake even though the evidence discovered when I returned home by my regular mechanic is undeniable and scary. It's not an overstatement to say they allowed me to drive away in a car that should not have been on the road. It was a safety hazard to me and other drivers. They exacerbated one of the worst periods of time in my life. Their shoddy work cost me a lot of money, paid to them for my "repair" and then fixing what they broke when I returned home. If you break down in Paducah, KY., I suggest you use another repair shop.

I lost my keys to my old Dodge van. i called David Taylor Chrysler Dodge in Benton and spoke to…read moreJamie in the service dept. This gentleman got me a chip key from their dealership in Murray that day and I took my van over and he programed it. In our busy lives today you really appreciate someone who knows how to handle problems. This was my first experience with this dealership but very positive. Thank you Jamie

A friend went to david Taylor's in Benton and got ripped off , she owns a crysler mine van and they…read morecharged her $98 dollars fo an oil change and because her low tire light was on they quoted her $500 to fix tire sensors on three tires . It's not right will be going to quick lubes from now on. Holy hell what would it cost for a diesel pickup $1000

Wouldn't take our vehicles anywhere else. A tight, well run shop, where we feel comfortable knowing…read morethe job will be done properly and correct, at a fair price. Thanks to the Great Crew

I used this place several times, fast reasonable pricing if make appointment job done in a…read moretimely manner

My truck broke down 4 hours from home and they went and got it, fixed it and I had it back 2 days…read morelater. Friendly staff, highly recommend

The owner, Speedy, is a complete pervert. I took my car there to get it fixed and while he was…read moredriving it around he kept making inappropriate (sexual) comments towards me making me feel very uncomfortable. I'm only 20 years old and he's an old ass man. Completely inappropriate and weird. The man is a PERV, ladies do not take your car here!!! Especially alone.

Great experience!! Gerard and Therman made us feel like family. The entire sales team and staff…read morecame by and congratulated us on our purchase. They made sure the information was clear and easy to understand making this a relaxing purchase. This, however was not our first experience with David Taylor in Murray. "We are return customers"

So disappointed with DTC murray KY Ram dealer. Not offered employee pricing, only $1000 discount,…read moretook 3 days to get an out the door quote because they "had to have my phone number" to give me an email quote. Also, only Ram website I have used that you cannot pull up a window sticker. Such a bad experience and service. Will be driving past this dealer to buy a truck somewhere else. They must love their trucks so much they want to keep them.

Excellent service and communication with owner and staff. Highly recommend this long-standing…read morelocal business that provides quality repairs at reasonable prices.

Mercer's has always been a great repair shop in the past. When Ford didn't honor their extended…read morewarranty plan, Mercer's was there to the rescue on a engine rebuild. However, this time they didn't call before doing repair for an estimate and when we got called it was way more than expected and the problem wasn't fixed. Labor was more than at a dealership. Sad and will not return after picking the vehicle up with the same issue.

They were kind, courteous, and true to their word. They were very easy and straight forward to do…read morebusiness with in buying a car from us.

I was stranded in Paducah while driving down South from Illinois. I had to call Mr. Jerrell to…read morepick up my car from a service center and have it salvaged for parts. He was very friendly and honest. They picked up my car, paid the storage fee, and are sending me a check for the remainder. I would absolutely recommend this place.