Self serve you drive up and pay, either per wash or you can get a membership. It's all self service…read morecar wash and you can vacuum your car, has towels to dry off car. They do have 2 people that brush your car off to get the dirt off. My car got very clean very good wash.

Worst customer service ever. When you have staff verbalizing their disdain for wipers going off…read moreautomatically, and choosing to use great vocabulary such as the F word. Such a stellar member of the Pink Elephant Staff.

I'm leaving three stars only because the staff were very nice and answered my questions along the…read moreway. I'd recommend if you plan to quickly drive thru. However, my priority when looking for a car wash is having the INCLUDED option to clean the interior super well afterward. If this is also you, save yourself the time. You have to pay for 4 minutes at a time to use the vacuums and on top of that, they don't even suction well. Felt like a waste of time and money. I wouldn't be so annoyed but I checked online to see if the vacuums were included prior to heading there and the website states they're free with a car wash (FALSE).

In March 2025, I visited Classy Chassis in Gig Harbor for an oil change. In the process of changing…read morethe oil, they tore off my skid. skid plate. I wrote a negative review, which I posted on Google and Yelp. A few days later, Oil Change Director Ethan Braydo reached out to me, apologized, and said he was going to make things right by ordering me a new skid plate and putting it on himself. I was out of town when he reached out to me, but I told him I would get back to him shortly with the dates I would be back. Satisfied that my concerns were addressed, I removed the negative reviews. Soon after, I reached back out to Ethan with the dates I would be back in town. I attempted to contact him multiple times via email and left him voice messages. He failed to respond. I made arrangements to have Mackert Automotive order and install a new skid plate, which ended up costing me close to $200. It ended up being the most expensive oil change I've ever had, as well as one of the worst customer service experiences. If you care about your vehicle, avoid this business at all costs.

This place is unprofessional and dishonest. I had an issue my plan charging me twice and tried to…read morereach out to let them know about the issue. They would not give me any info at the location, instead laughing and saying "good luck getting a call back." Don't give them your credit card info, pay cash - not secure.

The pressure of the water was pretty strong. It cleaned my car pretty good. If I'm in the area and…read moreneed a car wash I know where to go.

My car got clean, it was quick, and a decent price. Vacuums available. The location is convenient…read moreand not a hassle to get in and out of.

I love this car wash…read more Recently, they've made their vacuums free and that saves me quite a bit of money. I live close by and come vacuum out my car and truck each week for FREE!! It's been so nice keeping my cars cleaner in between washes. When I want to wash, I'll buy the most expensive wash, sometimes adding an extra shine or RainX for a few extra $$. The staff is always friendly, they'll prewash if I need it (or ask). Since they've made the vacuums FREE, it's a fabulous bargain. Also, I've run my car thru twice when it's especially dirty, no extra charge. They don't give any grief when I ask for a re-wash on the same day. Excellent service, excellent value. I'm a regular customer now!

I went there because of the 581 5stars. Must have been all family or the just deleted all negative…read morereviews. I walk in and tell them that I want a complete interior,exterior and under the hood detailing. I have a 2026 Silverado ZR2 with 2000 miles on it. I used it to go snowmobiling in the mountains so it had road deicer and yellow pollen everywhere. The lady at the counter said "no problem we can do that. She never said anything else. She gave me a iPod with nothing on it but a place to sign to authorize the work. I was impressed with the guy working in the first stall which was on the other side of a glass wall. I told her that I was tired of taking my vehicles back to my old detailer two or more times to get what they missed the first time. I picked my truck up and she really emphasized the wheels, tires and wheel wells. I noticed that my factory side steps still had sporadic sand still on them. She said that due to the ruff surface that sometimes that won't completely come off. The truck looked good so I signed a blank iPad with signature spot showing only. After that I paid and got a receipt. It wasn't until I got home that I saw the terrible job under my hood. I opened my tailgate and nothing in the bed or 3piece tailgate had been touched. I called and left a message with my concerns. I was contacted before 8am the next by a gentleman. He said they don't do inside the box. WTF? Nothing was ever said about that! That made me go over my truck with a fine tooth comb. The only shampooing done on my carpet was the drivers floorboard around the factory clear plastic protector under the floor mat. Nowhere else. Ver evident because that was the only spot damp. Their website advertised supercar meetups once a month etc. That may be the case. It is GigHarbor. They seem to have the old guy behind the glass as a marketing tool. It worked on me. I didn't even notice the group of guy standing around 4 bays down. They are really who does the work or attempts to. The owner on his call did say to bring it back and he would see what he could do. I didn't because I didn't want to waste half a day screwing around so I didn't go back. He said he would do better the next time I have them detail it. Do they drug test the owners?. I pressure washed my side steps,under my hood and in the box myself. Over $500 for crap work. I think that's to cover that Gig Harbor overhead not the quality of their work. I would never recommend or go back to them. Here's some pictures to back up what I'm saying.

Overall very impressed with the service here. I brought my wife's car in for detailing and it…read morelooked awesome after they were completed with it. We transport our 80lbs Doberman in it and there are stains from him all over, I was really hoping they come remove some of the stains and hair and they got it all. They were upfront saying they did not know if they could remove them too. They were on time, very communicative about the process and called us when it was completed. I thought the price was in line with what they offered and I would definitely come back again. They also offer a wide range of services too, window tint, engine cleaning (which I also had completed) and ceramic coating (** If you have newer car this is a must, I have had the last four or five vehicles done and after 10 years my Grand Cherokee paint looked new). Check them out if you need your car to look new inside and out.

Always works, easy to pay - can use a card. Best self car wash in Tacoma-Seattle area.read more

Total rip off. Not enough time to wash. Kept having to go back for coins. Spent $15 and had to rush…read moreas fast as possible just to do a basic wash because of time. Won't be going back

Love brown bear car wash for the great service, quality and value. I have never experienced a…read moreproblem and they do a great job. They guide you in and keep you safe. They have a place to vacuum and inside to make purchases I recommend this location. Great value packages.

Does a pretty good job for a drive through car wash! Wish they would remove those blue paint tapes…read moreat the end of your wash

I absolutely love the job they did on my car. I had a gift voucher to get interior detail and they…read morewent above and beyond to make my car look gorgeous. I had some nasty stains on my seats that have been there for years and now my car looks brand new, I am so happy.

Mr. Ed Ramirez googled how to pop my back seatpads & raise the frame underneath in order to reach…read morethe vomit I couldnt reach. His gals did a bang up job on the smell by their extraordinary cleaning. I take pride in a sweet smelling car and this outfit did the thorough job I was desperate for. They took me w/o an appt. & did the job in a few hours. Ed even removed adjacent trim areas. He replaced the plastic on my seats with new. And he'd been up front with the min. charge to begin. I also thank Brandon at Imperial Auto Spa for his recommendation of Pacific Avenue Auto Spa. I am hard to please yet am VERY pleased with these results. Bravo!!

Visited the Brown Bear Car Wash in Federal Way and had a decent experience overall. The right pay…read morelane is very tight and the scratches on the surrounding panels make that pretty clear, so be cautious if you drive a larger vehicle. Compared to other car washes I've been to, this location felt a bit slower in processing the line, which could use some improvement. That said, the free vacuum area was super handy, especially for clearing out some trash I'd been putting off. I do wish the summer hours were extended a bit; it gets dark late, and it'd be nice to swing by after dinner. Overall, not bad just a few tweaks could make it much better. JY review

I love the people there! Especially Oscar! very nice kid helped me and had a smile the whole time.read more

Unfortunately, I didn't get a chance to try this place out. There is one drive-thru car wash and a…read morefew self-service car washes. I got in line for the drive-thru car wash with two cars in front of me and one car in the wash, but I waited at least 10 minutes and it didn't move, so I had to leave. I will try again! I like the one on Orchard better. It is staffed and moves quickly.

It's actually as bad as people say. It's absolutely filthy (don't touch the vacuum handles) and I…read morewas shocked at how much they charge to vacuum your car plus all of the other ridiculous addons you need to pay for. I would consider going elsewhere, especially when you think about how most other car washes give you a vacuum for free, and most likely are much cleaner (since there's actual people there). It's clear they don't maintain this car wash, I would not recommend. P.S., my car did not come out completely clean. Around the mirrors and other areas were still dirty (and my car wasn't that bad to begin with).