I will start by saying the maids are normally great and do a great job. Unfortunately, the business…read moreowner is not. The maids were almost 4 hours late because he overbooked them and didn't communicate. That means my whole day got placed on hold and I only have one day off a week. When I told him this was unprofessional, inconvenient, and poorly communicated, he then turned it around on me and said I have been late in my payments (during hurricane Harvey?!?). Otherwise all payments have been within 24 hrs. And quite frankly, that argument is unrelated- as a business owner if your people are late, call as soon as you know they're going to be late and apologize. Apparently those expectations are too high...

Reading the reviews I have to wonder why all the bad ones for this company are "Not recommended"…read moreand therefore not a part of their star rating system. For that reason I give 1 star even though they probably earned 2 1/2 VERY disappointing service. Sent 3 women which should have been a good thing as we have one of the 3 story Neartown houses. But several things were not dusted, work table in office, one bedside table (of 2), 3 window sills, one side of entertainment center, etc. I caught 2 things and they flipped a rag back over them but cannot catch all of this while they were rushing to leave. I did see they cleaned the master shower only as far as the shortest of the ladies could reach, leaving a foot of obviously dirty shower glass on both sides that have glass, I told the women in charge, only one who spoke English, and she told one of the girls in Spanish. The young lady dashed off while I was paying (Cash only is a red flag Israel) and then came back down so fast and zoomed out the door, that I knew there was no way. When I asked her how that could have been done so quickly she replied, she is really good! And was outside and away herself. The shower had not been touched, nor the spotty faucets in the bathroom, but the previous spotty large faucet in the kitchen was now sparkling! Obvious shower somehow translated to kitchen faucet. the rest of the house was ok but aside from the kitchen faucet nothing was really well cleaned. And I never have found my reading glasses in the nice zip up case that were on my desk that morning.....

I can't say enough wonderful things about this business! Juan replied to my inquiry for a deep…read moreclean in a timely manner with a reasonable quote. He was super friendly and professional from the get go. He and his wife are truly genuine and trustworthy people. They really pay attention to the details and made sure that I was happy with everything. They left my place sparkling clean! One of the things I loved the most is that they use mostly natural products instead of chemical grade cleaners so my asthma symptoms did not flare up. I now have regular cleanings scheduled with them!

Juan was great! We needed a move-out cleaning, and he did a fantastic job. He kept a good line of…read morecommunication and was quick to respond as well. Worth every dollar. I would highly recommend!

I had 2 couches steam cleaned. They did a great job!!! On time and were neat and professional.read more

Great job at an affordable price. Cleaner showed up on time and the quality of work was superb. I…read morewill hire them again.

Great service and open to suggestions. Monica is my go to lady. She's always nice and professional…read more I've used them 4-5 times now, and I'll keep using their services in the future.

I was very satisfied with Pearl Commercial Cleaning's services! From the beginning of our initial…read moreconsultation to the end, they stayed very professional. They were also very accommodating to my needs of service. This was my first time ever using a cleaning service and it was better than I ever expected. I'll be using them again!

Excellent cleaning.. always punctual and professional…read more.. Husband was very happy with the service also...!

Has this matter happened to you?…read more BBB Complaint Information Date Filed: 10/14/2024 Complaint Type: Refund / Exchange Issues Filed with: BBB 1333 W. Loop South, Ste. 1200 Houston, TX 77027 Phone: (713)868-9500 Fax: (713)867-4947 Email: info@bbbhou.org Business Information Business Name: Morehands Houston, LLC Address: Houston, TX 77098 Phone: (713) 439-1111 Complaint Details I am writing to formally address the issue of the damaged blinds that require replacement. Both your supervisor and I have documented their condition with photographs. It is my expectation that Morehands will take responsibility for rectifying this matter, as these are custom-made blinds. I have invested significant time and effort to address the damage caused by Morehands, far exceeding the additional $100 charge I have incurred. While I appreciate your team's offer to waive my charges, it is essential to acknowledge that the initial mistake was due to accounting errors on your part. In the interest of goodwill and professionalism, I strongly urge your team to address these oversights and cover the associated costs. Morehands failed to reply and replace. Not accredited by BBB! But listed on website!

Called and was told they'd send me a quote for my signature before I could start their service…read more Never received it.

The team of ladies at Lily-White Cleaning have been taking care of our home for the last 2.5 years…read more The ladies are kind, careful and detailed, and our house feels like a brand new home after every visit. They are reasonable on pricing and incredibly consistent and punctual (they never missed a day in the last 2.5 yrs). I would recommend them in a heartbeat!

East to communicate, straightforward estimation and easy to schedule. Technician showed up timely…read moreand took care of everything pretty well. I'd highly recommend them!

MoreHands is servicing my home every month. The associates…read moreare professional and detail with the services that are provided. However, this past week, the team arrived and was not the associates that comes out on a regular. The ladies was rude and did not provide the services that I normally receive. I called the office and posted a review. Within less than an hour another team was assigned to come out and they was professional and detailed. Thank you MoreHands for going above and beyond the call of duty!!

DO NOT USE!! I hired Morehands to clean my grandmothers apartment after she passed away because we…read morewere going through a very stressful time. They called me after being there for 20 minutes saying they had to cancel due to a roach/bug problem in her apartment complex, only to find out that they stole 2 of our wall plugs that we just put in the apartment the day before. I completely understand having to cancel, but stealing wall plugs is flat out wrong. I then let them know that we were missing the wall plugs, and they told me the following day that they were able to "retrieve them" basically admitting that their cleaning staff stole then. If you want an honest cleaning service, then DO NOT USE them!!