After trying a few different dentists in the city, this is by far the best one I've been to. Dr. Bezanis and the entire staff are always on time, explain everything clearly, answer all my questions, and are upfront about treatment plans and costs. It feels like they genuinely want to help, and a huge plus is that they offer payment plans if you need one. Highly recommended! read more

I've been going here for about 5 years now, and I really like it. It definitely feels a bit more on the bougie side for a dentist but it makes the experience more enjoyable. My dentist, Dr. Bezanis, is really kind and personable, but, most importantly, is very intelligent. A strength of hers is being able to communicate the medical nonsense to the layperson so that they (I) can make the most informed decision. Every time I go it does seem like they're trying to sell me a specific water floss or electric toothpaste, but they're not pushy about it. They run my insurance prior to each visit, so I always know the price of my visit and/or procedure before I make the decision. I think they're great. Five stars. read more

I have been a patient at Pure Dental Spa in the West Loop for approximately two years and had always had positive experiences until my most recent visit in May. During that appointment, I saw a new dentist, Dr. Wadwhania, who recommended a filling on my front left tooth. After the filling was completed, there was a visible crack. I returned to have it addressed, but was told that the filling was now "actually filled." Unfortunately, the crack remained. Following the procedure, my gums became inflamed and I experienced significant sensitivity to both hot and cold temperatures. Concerned about the ongoing issues, I visited my hometown dentist for a second opinion. An X-ray showed that the filling had not been properly placed and that there were gaps between the filling material and my tooth. The filling had to be completely removed and redone. Since then, I have attempted to contact the office multiple times regarding my concerns. I was told a manager would call me on Tuesday, but I never received a call. Despite the issues with the original work and the need to have it corrected elsewhere, I am still being charged for the follow-up visit that failed to resolve the problem. What should have been a routine filling has resulted in additional dental work, ongoing concerns about the appearance of my front tooth, and the possibility of needing cosmetic dentistry. I am extremely disappointed with both the quality of care I received and the lack of follow-up from the office. I have attached photos showing my tooth before treatment, after the initial filling, after the attempted correction, and the X-ray demonstrating the defective filling. read more

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Check your dental insurance to see if this practice is in network. They do not say that they are not (like every other dentist and doctor does) when you book or when they go through their very expensive bills in their "consultation" rooms. A great place for people with money to spare and the one very specific insurance they take. They do NOT at any point let you know they are not in your network - like every other doctor and dentist would. My bad for not triple checking, but suspect ethics on their part. Buyer with a budget beware. Back to Dental Salon on North Avenue. Not sure why I ever left. read more

Extremely professional and knowledgeable staff. The doctors have a friendly demeanor and are very adept at explaining what's going on and what is needed. read more

Pure Dental Spa - General Dentistry Near Me - Chicago, Illinois

From the moment I walked in I was treated with the best patient care. Office culture set up to make the patient as comfortable as possible, from the coffee and water to the tour and explanation of services offered. All staff very professional. Dr. Bezanis was the best and after her exam offered a plan to solve my dental issues. I received discounts for my treatment along with the nice gift box. All in all so glad that Mimi recommended me to come to Pure Dental Spa. Will pass Pure Dental Spa on to others. Virginia Durr read more

I saw Dr. Bezanis, who was referred to me by a mutual friend. I was looking for a second opinion. Dr. Bezanis was able to squeeze me in last second. I ended up needing 2 fillings and she stayed later than needed to do them the same day for me so I wouldn't have to come back, which was an issue due to my busy work schedule. She was professional, knowledgable, answered all of my questions, and made me feel very comfortable. I will be switching my husband over to her care and practice! Regarding the practice - it was clean and the front staff was lovely. read more

The team at pure dental spa is 100% pure , honest and professional. That's why I go there.

I have a fear of the dentist and had been avoiding a visit for years. I finally went due to pain I couldn't ignore anymore and every single person there was so patient and kind with me. They took the time to explain everything in detail and even when booking a follow up procedure they sat down with me and explained all the potential costs. They also offered "spa" add ons like heated neck pillow and just overall the facility was clean, high tech, and the staff was super knowledgeable and kind. Excited to have found this place for my future dental work and cleanings read more

As far as dental facilities go, I do love this place. The team is amazing and competent and I've never once doubted they have my best interests at heart. I'm really happy with how my journey is going. read more

I love this dental office. The staff is always kind and very professional. I love that they show you your teeth on screen so you can see any issues you may have and they breakdown a plan for you to follow! read more

A very clean quality office with nice mini spa services and very thorough dental teams.

Everyone was so kind, they did a great job bonding my chipped front tooth and the price was very reasonable. Really low stress environment, great for anyone who has a fear of the dentist. read more

I have been a customer since 2018 and always been provided excellent dental care by the dentists and techs.

I have been going to various locations of oure dental spa for years (Lincoln park, west loop and wicker park) and used to really love it because I did feel a huge difference in the care in my teeth. Recently, I decided to finally listen and remove my wisdom teeth. Unfortunately, they failed to tell me the surgeon was not in network which really defeats the purpose of me having it done by the surgeon at Pure Dental Spa (bloomingbrook office) . Then my surgery was complicated which I understand happens but I had to call multiple times to be seen before my postop visit. When I was finally seen after having to call and essentially offer to go to any clinic, they told me I did in fact have an infection. Additionally, I had some nerve damage and called regarding pain. I was told by the dentist she would reach out to the surgeon and get back to me. It's been two weeks and still no answer. read more

I felt comfortable. This is the only dentist office for me great dentist, great staff.

My daughter who is special needs is treated with respect and Courteousness My daughter always requests her special Neck massage and hand massage She is so confident when she arrives she asks me to wait in the lobby for her... Professional and always on time Love the care given read more

I can't say enough good things about Dr. Kim and Pure Dental Spa in West Loop! After three years without seeing a dentist (grad school life + no insurance), I was really nervous about going in. But from the moment I walked in, I knew I'd made the right choice. The whole experience feels more like a spa than a dentist's office. They give me a warm neck pillow and a cooling eye mask, there are TVs at every station, and they have a drink station! But the best part? They do a paraffin hand wax treatment - I've never experienced anything like that at a dentist before! Dr. Kim is absolutely incredible. During my initial cleaning and x-rays, she really took the time to explain everything going on with my teeth - where the issues were, what the treatment plan would be, and why. She was so understanding and never once made me feel judged for not seeing a dentist in three years. As someone who normally goes every six months and takes really good care of their teeth, I was worried about being lectured, but she was just genuinely kind and informative. I needed some cavity work and filling replacements on both sides, and they scheduled it so they'd only do one side at a time. I just had the right side done today, and Dr. Kim knew how nervous I was. She was so gentle, gave me plenty of Novocaine, and made sure I was numb before starting. She worked quickly and efficiently while still being careful and patient. Yes, dental work is never comfortable, but she made it as easy as possible. All the hygienists are so sweet and personable too - the whole team just makes you feel taken care of and like you are more than just a number or another patient. I have my left side scheduled for next week, and honestly, I'm not dreading it because I know I'm in the BEST hands. If you're looking for a dentist in Chicago, do yourself a favor and go to Pure Dental Spa. Dr. Kim is the nicest, most skilled dentist I've ever worked with, and this has genuinely been the best dental experience of my life. I'm so happy I found them! read more

In just a few hours, the Pure Dental Spa team achieved what my previous dentist had failed to do over the course of several months. They were able to see me right away & even make a same-day appointment at their other location for a much-needed emergency root canal. I also cannot say enough great things about the staff & dentists at both locations who were compassionate, helpful, incredibly efficient & best of all truly unparalleled (believe me...I have enough dental work over the years to know)! I really appreciated the warm reception & the straightforward communication on every level throughout the entire journey. Thank you so much! read more

To have experienced some real dental trauma in the past it was extremely refreshing to have Dr. Kim who exudes kindness, care and empathy. You usually get Dentist who are rough and aggressive with care. I have finally experienced quality dental care. Also they gave me a complimentary neck warmer during the service. Lovely experience overall ! read more

I love dental spa! They are thorough and address all questions and concerns to provide the best care. The doctors are great and Danielle is the best hygienist there is! read more

Place is a MONEY GRAB!!!!!! Patients beware. I was told I needed another deep clean after having one only a year ago and that I had 6 cavities this time after having NONE the previous year. WTH! 6 cavities? I take care of my teeth. Went somewhere else for a second opinion and I actually have ZERO cavities and did not need another deep clean. Went from almost paying close to another $2k out of pocket to $50. SCAM!!! So disgusting that we put our trust in these doctors and here they are scamming us. read more

The dentists and hygienists at this practice explain things in easy to understand terms. I've had 2 crowns and a few canaries filled here with no issues. I never wait more than 5 minutes. read more

Dr. Rajul was great and I had a great experience with her as my dentist. The hygienist I had could use some improvements in terms of the care received. Would appreciate if I left the dentist office without fluoride all over my face and in my hair, and would have appreciated a more gentle cleaning. read more

All around great, detailed service in my experience - have a question they'll take a pic and zoom into show you. Hygienists get my teeth sparkly and front desk staff is warm! read more

I've been receiving dental care from Pure Dental Spa for over five years now and they have been the best! Ashley has been my hygienist and is amazing and helpful. I have never had a negative experience here and Dr. Rajul and her team are fantastic. I love Pure Dental Spa and have recommended their practice to my friends and family! read more

Great team! Great amenities! Great logistics! Always on time. Would highly recommended!

The entire staff is so friendly and Dr. Bond is the best! My daughter and I see him for our braces and Invisalign. Easy street parking and I love having a one stop shop for all things dental. read more

Great care and confidence in the dentist very thorough professional and the staff is wonderful

I had a great experience, all my processes were throughly explained with eloquent customer service.

Dr Kim is great! Love coming here, and love that the entire staff is friendly and welcoming.

Let me preface this review by reminding Yelpers that those who have 5/5 experiences anywhere are less likely to leave reviews. I receive my primary dental care from Pure Dental Spa and enjoy it. When I needed my wisdom teeth removed, it was a very convenient process to have the procedure done by their in-house oral surgeon, Dr. Prem Patel, rather than getting an outsourced referral. He is skilled, high energy, and his bedside manner is good. The procedure went well with no immediate post-op pain. Where Pure Dental Spa struggles is in terms of communication. There is no centralized location for patient info (no patient portal, etc.). This might be a helpful addition, especially with their different locations and expanded services like in-house oral surgery. I was emailed a couple of possible surgery times and replied with my preferred time. I never received a reply or confirmation, so I assumed that this particular time and date was on the books. I had a gut feeling to call the office to confirm my surgery time, and I'm glad I did! The very kind person on the other end did see that the date from the original email was on the books, but that I was scheduled for a different time. The lack of a confirmation email and the lack of a patient portal could've been very costly ($200, to be exact per their no show/cancellation policy). I did not receive written pre-op reminders until less than 24 hours before my surgery time. Luckily, this was not my first surgery experience so I was able to fill in contextual blanks when needed. I can imagine if this were my very first time getting surgery or IV sedation, the communication leading up to the surgical date may exacerbate any existing anxious feelings. I was also asked if I would be willing to move my surgery time up 2 hours at 6pm the night before the surgery itself. This seemed strange, especially given the late notice, their own 3 day confirmation policy, and the restrictions around food and water intake prior to a surgery like this one. I elected to keep my original appointment time. As other reviewers have mentioned, billing and insurance is where things get truly wobbly. After my initial virtual consultation with Dr. Patel, I was forwarded an invoice for the procedure according to and adjusted for my remaining insurance benefits. I received two invoices. One just after the virtual consultation and another one business day later. The 2nd (and corrected!) invoice was ~$1,000 less than the original. The office noticed the issue with the more expensive quote and resolved it promptly. Just a note if any initial quotes seem too high, call the office to verify everything is accurate. In terms of postoperative care, I wish they would have filed any necessary prescriptions ahead of time. Just FYI that this particular office files them on the day of surgery, even when surgeries are scheduled on Sundays. The pharmacist also noted that is not the norm when I went to pick up the meds. I didn't feel I had enough gauze in the post-care bag given (only a few strips), so you might have to grab extra from the pharmacy while picking up those meds! I'm also thanking myself for pre-ordering the ice pack headband featured in just about every wisdom teeth recovery video. I mention this because a single disposable ice pack is given with your post-care bag. Depending on where you stay in the city, that ice pack will be gone with the wind (melted) before you get halfway home. Overall, a quick, solid, and painless surgical experience, just keep in mind the considerations outlined above . Pretty dope spa-like dental office with some strange communication practices when it comes to oral surgery. read more

won't be coming back. this establishment has really gone down hill in recent years. I was in for a routine cleaning. 75 mins in and we didn't even get around to it... tried to sell me on a $375 toothbrush instead in closing. Yikes. read more

Cheerful friendly accomodating and diligent doctor and staff. They are out of network but I don't hesitate to keep coming back

the staff here is incredibly rude. to be expected at this location, the prices are also extremely outrageous and they will take every opportunity to upcharge you. they made my grandmothers dentures incorrectly and subjected to her months of unnecessary discomfort. they will find problems no other dentists seem to find. avoid at all costs. read more

Amazing all around! I've been going here for a few years and I always leave feeling taken care of it. Top tier service!

Do not use it orthodontist here. During my Invisalign treatment here, which is almost forced by my dentist Dr. Kim, I am diagnosed with cancer and is getting chemotherapy, I called weeks before chemotherapy start and during the chemotherapy, nobody call me back after my calls. When things happen, this location does not deal with anything they don' want to handle. Super mistake to choose here! Do not use dental for anything other than regular cleaning. read more

Please do not go here. Stay away! I had a terrible experience with their billing and they will try to get as much money as possible from you. The good: The dentist that I had, Dr. Kavita (Forgot last name), was amazing. She was so sweet and efficient, but has since left the practice. Their surgeon (Dr. Prag Patel I think?) who removed my wisdom teeth was great as well. **LONG REVIEW AHEAD, IMPORTANT** My issues: The billing. I had to get some wisdom teeth removed. They had quoted me around $800 (plus my insurance!) initially. When I met with the surgeon, the lady sent me a revised estimate that was almost $400 higher, for the same services. I inquired about this as I had kept the original estimate, and they discovered "billing issues" and reduced my overall estimate. I thought this was an honest mistake, so I didn't get too concerned. However, I noticed that there was a $175 charge that they billed me for after a couple dentist visits. I was confused, because I was ASSURED by the office staff (on multiple occasions) that my appointments were covered by my insurance. I checked on the day of my appointment as well, and the front office staff re-confirmed that they had contacted my insurance company and that my appointments were covered. I contacted the office via telephone directly about this charge. I spoke to the office manager (forgot her name?) who told me directly that Dr. Kavita was the one who authorized the charge, and that office manager claimed to have confirmed with Dr. Kavita the day I had called. Funnily enough, Dr. Kavita had already moved out of the city by the time I had called. How did she confirm with her that day in the office when the dentist no longer lived in Chicago? The office manager lied to me. This made me angry obviously because I had been lied to. I was able to email one of the owners of the practice (Dr. Rajul Patel I believe) and asked for help regarding my situation. I believe I spoke with her husband, who was the CEO, over the phone. He assured me that his team had inquired with the insurance company and that they were conveying what the insurance company had told them. He also told me that his office manager (the same lady who lied to me over the phone) would contact me for a payment plan that was suitable with my financial limitations, and also assured me that he would not send the bill to a collection agency. Lo and behold, their office manager did not contact me with a payment plan, and I just got a notice from a collection agency. Finally, I had contacted my insurance company directly, who claims that no inquiry was made by Pure Dental Spa regarding my plan benefits as any inquiries would be documented in their system. The two dentists that I had at this practice were great but unfortunately, there has been too many lies and distrust for me to ever return. read more

I've been going here for over 3 years. I've had a couple customer service issues but I literally received top notch service from the owner. He made sure that me and my family were to be care for with VIP service. To be honest, there is no perfect place and they still get a 5 star because the person that I had a bad experience with is now my favorite person to work with. Serena is very thorough and she is a lovely young lady. Thank you, Serena!! The staff are usually very sweet and professional. You can tell they love their jobs. The hygienists are also really nice. My favorite is Simon... he is gem. But everyone else are also pretty great as well. You get some pretty sweet treats at every visit. My favorite are the chap sticks. They have top of the line technology. I love the 3d X-ray machines. I had 3 teeth extracted and Dr. Prem was an absolute delight. So cool and efficient. Its like 330 am and im still wondering why I'm not in crazy pain. The dentists takes their time to explain everything to you. They are honest and really have your best interest in mind. This is my absolute favorite dentist office and I would recommend Pure Dental to anyone that is looking for a great dentist. .. they would be pleased. They also do cosmetic work. read more

Pure Dental Spa - My 19 month old for his first visit - General Dentistry Near Me - Chicago, Illinois

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I have to update my review because I had two cavities filled and they have hurt literally since I got them filled. I came in with absolutely no pain and was told I had 2 cavities. They filled the cavities and I have been in the worst pain ever since. I went back THREE different times to have them "fix it", and I still get shooting pains every time I bite down. I would avoid this place unless you want to be In horrible pain every day. read more

Pure Dental Spa - General Dentistry Near Me - Chicago, Illinois

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