Edited to add: if you leave bad reviews on Yelp, Google etc. and give them honest feedback on their…read moresurveys, they'll cancel your membership which is what happened to our family.
Apparently, they were sued by THREE counties' DAs years back, so they have a history of predatory practices, but don't take my word for it, read for yourselves: https://bakersfieldnow.com/news/local/in-shape-agrees-to-23m-settlement-with-kern-other-counties-over-consumer-practices
Adj: Hazards to Health in Locker room
Bond location women's locker room looks to be improving, but deep crevices and tile and grouts in bathroom showers and floors could still use more deep cleaning at least once a year, this is a very high utilization location. The showers are the same, but might've had a deep clean, we've not been here in months, but some noticeable improvements seem to be there in the women's bathroom. But the shower area floors (and the hallways leading to the showers) were soaking wet and truly a safety issue, a major slip and fall hazard which is quite concerning. No staff was seen in the women's locker room at all in the 1.5-2 hours I was there changing, then going to work out and then coming back to shower, etc.
Staff at front desk was welcoming, but didn't see any staff cleaning at all, and janitorial staff (assuming there are some at this huge location) can't keep up and/or have not done a thorough job. It's always crowded here regardless of time of day and so the cleanliness is a huge issue.
Dropping off the younger one to the kids' club, there was nothing really for him to do since there's no basketball hoop (kids sized or one of those portable ones filled w/sand/water in the bottom) and there's only that indoor play structure/netted cubes thing that he's outgrown, so he ended up reading while we worked out which kind of defeated the purposes for him to go exercise.
In the back, there's the swimming pool which certainly is big and there several of them, people do their lap swimming here, and there's a more recreation pool too, so that's another nice feature in the warmer months and those are frequently packed. B/C of this the floor is even more wet in spring through fall months when the pools are open, so maybe more mopping up every couple of hours or for a staff to check or even just leave a mop for members to mop up the wet floor is a good idea so people don't slip and fall in the locker rooms. Overall, some slight improvements since our last visit, but can still use more consistent cleaning and upkeep.