I was with Pure Pool Solutions for many years, but decided to terminate my pool service with them. Their weekly service used to be $165/month. It went up to $260/month. I finally terminated my service because I informed Michele (the owner's wife) that I was having a big party for my grand-daughter's soccer team with about 30 people, and I wanted to make sure the pool was cleaned correctly. Not only was not cleaned to their previous standard but the variable pump's filter basket was not cleaned. read more

After years of disappointing pool service with many vendors, I finally connected with Pure Pool Solutions while they were servicing my neighbor's pool. I can't recommend them enough! Over the years, they've replaced outdated equipment, and helped get my pool up to its peak performance. What I liked most is that they come on the same day at the same time each week like clockwork, and alert me via text. With other vendors, it was a guess whether the pool was serviced or not. Finally, it was so reassuring when I went to sell my house this spring, the pool passed inspections with flying colors. Thanks, Michele and Mike for many years of terrific service. read more

I've worked with pure pool for a few years now, and they provide a great service. Their people are on-time, and do great work. I'd recommend them if you're looking for a company to help service your pool. read more

I needed help with a pool pump. I called and an actual person answered which was a good sign. Long story short I ended up fixing myself but this company sent out a person to look at my pump, and then later someone else followed up with me. I will use them again when something comes up. read more

Our first experience in 2021 was less than 24 hours from call to quote, they found some tough to find parts to boot. Knowledgeable, responsive, professional, & the quality of the work was excellent. By far the best contractors I've worked with. Since then we've used them for regular service, filter cleaning, and now some equipment replacement. I continue to enjoy working with Pure Pool. Michelle is easy to get ahold of, and doesn't waste time. Mike is a pro. George & Carlos do efficient, clean, high quality work. They've made a few recommendations to me over the last year ranging from $40 improvements, to $2000 replacements, to other contractors for related projects. I used to research before taking their advice. Time and time again they've proven it's not worth my time, as their recommendations were always the best possible. I don't pay Pure Pool to maintain the pool. I pay them so I can swim without thinking about maintenance. Would give 6 stars if I could. read more

Very disappointed customer... We've had Pure Pool Solutions for about 4 years now, and the first few years were fine. Then they had a change in service technicians and we saw some dramatic issues in the quality of work... for example, our pool turned green (we pay for them to manage the balance of the pool water, weekly). When we contacted them about the color they told us the filter was broken and need to be fixed, we fixed it... a couple of months later the pool heater was broken (fairly new), root cause was corrosion in the heater caused by an unbalance in the pool water. Pure Pool Solution took zero responsibility for the poor management of our pool water balance, and cost us a ton of money... that in my opinion could have been avoided should they have done their job properly. Mike (the owner) was not apologetic about the entire situation. I was willing to pay for the new filter and heater, but it would have been nice for them to take some accountability in the matter. I do not recommend this company. read more

This is a long due review. I hired Pure Pool Solutions back in August of 2021 Mike & Michele were nice during the pre-sale period. The post-sale experience went differently. Here's a summary: - Lack of product knowledge: After the technician finished the installation he told me my pump wasn't compatible with the system Mike recommended and that he didn't know how to wire it for variable speeds. He wired it for a single speed and left. I learned I could use 8 speeds using relays. The pump supports schedules which is a quick workaround (neither ideal). I shared a sketch of the wiring but they didn't have the knowledge. Another example was when I requested an indoor controller but Mike claimed Pentair didn't offer one and to rely on the phone app. I found and shared the part # with him. He claimed it was impossible to get a unit in the west coast (partially true). The very next day I did a small diligence and bought one near by. - Incorrect equipment assessment: Mike suggested an IntelliCenter i5PS. Besides the pump incompatibility, it couldn't handled all the features I have. The technician decided to bundle lights in a single relay and left the backyard's low-voltage lights permanently on. An i10PS was required. - Poor workmanship: Besides ending up with a new less capable system, I found other issues: * Automation box was damaged by the technician * Automation box doesn't have proper support and bounces back and forth * Breakers were incorrectly labeled * Electrical installation was not up to code (e.g. multiple wires on single breaker) * Water leaks * Pentair sent another company they trust and their assessment was subpar quality and pointed more issues - Poor post-sale communication: I shared the feedback with Mike and Michele upon completion. I sent pictures and videos of the issues and suggested alternatives. Mike simply didn't follow up. Michele communication was better. I treated Mike, Michele and the technician with respect, but they stop responding emails and taking my calls. - Upsell: Mike and a Pentair's territory manager visit my home to review my wiring diagram. They also came with an additional proposal: buy a pump, a filter and hired Mike's pool services to get a discount and extend the warranty by several years. Both my pump and filter were fine, but I accepted the upsell regardless. Mike also tried to sell my a new booster pump on the spot because of a noise. I leveled the pump and the noise went away. Anyways, he just needed to get a card from Pentair, do the work and invoice me. After 3-4 months of no-progress I decided to escalate to Pentair directly. - Simple warranty requests got ignored: The controller comes with a bridge to communicate with a home network. It's power adapter was faulty and made a loud noise. I showed it to the technician and he pointed me to Mike. I sent an email and nothing happened. The other company's technician look at it and handed me a new adapter from his truck. Resolved under 5 minutes. Unfortunately, not all issues have been resolved after 1.5+ years. Pentair's trusted company quote to fix Mike's mess plus equipment was too high. Instead, we agreed to rewire the pump. It took them few minutes to sort out the expansion card issue. Dealing with them hasn't been smooth sailing either as they serve Brentwood area and made an exception with us. I have to give Mike credit for covering part of the labor. However, they took no accountability on their work, the work done on their behalf and did not honor fixing remaining issues. I'd highly recommend staying away from Pure Pool Solutions for major equipment repairs/upgrades. At least take Mike's suggestions with a grain of salt and get a second opinion. Pentair products are great but any product is as good as its installer. Take your time to find a reputable installer. Pentair & most manufacturers have limited leverage to hold dealers accountable. Pentair territory manager tried to do the right thing, but there's only so much in his control. read more

We were very disappointed in this company. We were not allowed any direct interaction with any of the pool technicians. All pool-related questions and requests had to go through the billing lady so she could get answers from the pool experts. Unfortunately, she was super slow to respond, and sometimes didn't respond at all. On numerous occasions, the billing lady justified her slow response by saying they were just too busy. Hmmm, maybe time to hire extra staff if your customer service is taking a hit because of increased workload? read more

This is probably the worse pool service in the Bay Area, perhaps even in the state of California. Not only are them much more expensive than their competitors here in the East Bay, they're also the greatest rip off artists/Cons, I've ever encountered as a home owner with a pool. We were out of town for awhile. We paid our monthly pool charges and came home to tadpoles, algae, equipment strewn across our patio area. We had mosquito's as well. I have never seen a filthy mess like this before in our beautiful pool area. Our gardener had to come help. He pressured washed the sides of the pool and found us a new pool cleaning service, Susie's pool cleaning service. They've been over almost every day for the past two weeks working on bringing our pool back to normal. They're monthly charge is almost $80.00 less a month than Pure Pool Solutions. read more

I have worked with multiple providers of pool service. I am be very happy with the service Pure Pools and Rick provides. The service has been amazing, they are always on top of things and proactive with my service. Great job. Appreciate all you do. read more

Once again Pure Pool Solutions rescued me. My pool sweep connection to pool fatigued and failed this January. I did not notice until the end of the day but texted Mike and Michelle with photos of the damaged fittings. The very next day they were out in the cold and reaching into the 40 degree water to remove the broken fitting and replace it with the correct replacement fitting. A pool service should be able to quickly provide the knowledge, team, and skill to handle pool problems, not just net the pool and set the ph. Pure Pool Solutions has been there to quickly solve all the pool problems I have had. read more

Pure Pool Solutions - The broken connector - Pool Cleaners Near Me

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Very professional and trustworthy services. Family run. A+

Solid dependable family business. Mike and his family have provide dependable quality service at a reasonable price to me for over a year. Mike is a prior San Francisco Fire Chief and it shows by his dependability and consist quality. Nothing against the other guys, but if someone's coming to my once a week house without me around, that person has to be super solid. That what I get with PPS. read more

This company did an inspection for my pool a year ago. The guys were nice and knowledge. Estimastes were reasonable. However, my project manager and I could never get a hold of them in the last 6 months to get some work done. I finally got a hold of Michelle (just kept trying once every few days), she took notes of my work and said would get back to me after discussing with Mike. Never heard back! It's been 2 to 3 weeks. I kept calling but only hit VM. read more

Shopping for pool service? Stop here! This family business provides reliable dependable services.

I'm not a yelper but I couldn't let this one pass me by. Today my faithful pool technician, Doug, came by to provide our weekly maintenance. During this time my elderly neighbor came to ask me for some help in loading his rototiller. Too heavy for he and I to do alone, I offered my husbands assistance when he arrived home from work. Doug didn't even blink an eye. He took a break from his work, walked over and joined us in lifting the heavy equipment into the back of my neighbors truck! ABOVE AND BEYOND! One example of how Doug and Pure Pool Solutions roll! read more

Our pool never looked so good! Thank you Pure Pool Solutions for your fantastic work. The Javiers read more

Very poor installation of my replacement pump. I have to crawl around an electrical panel to access the control screen for the pump. I called and asked to have the pump re-positioned, and got a quote for $325. This is to fix their incorrect, and unsafe installation, which was $1400. Now no one is returning my phone calls. Too bad, I was expecting more professionalism. read more

Thrilled with my new "pool guy." He arrived at the time he promised and was very professional. Mike is very knowledgeable and truly seems to care about the condition of our pool, especially since we have four kids and he knows we use it very frequently! I would highly recommend Pure Pool Solutions. read more

They came out and had no idea what they were talking about. We needed diagnostic and a fix first. Were not able to identify or name some of the items responsible for pool function, were not familiar with some of the equipment. Kept pushing us to sign up for service vs trying to fix the issues first. Shame, as the lady on a phone seemed very friendly and would be easy to work with read more

After the company that built the pool and had been maintaining it weekly for years failed to respond to a repair request, called Pure Pool Solutions and they came out the same day to diagnose the problem with the actuators. Repair was made a few days later and I decided to also move the weekly maintenance to them. Maintenance team is well-trained, attentive and courteous. Very happy with the decision to hire Pure Pool Solutions for our pool maintenance and repair needs. read more

I called with a question on water leaks and they listened and responded in a professional manner and I'm not a current customer. (I even phoned late in the evening and they took the call) They gave good feedback, listened to my issue, analyzed and recommend some beneficial next steps. Seems as if they are running a business with pride. read more

Pure Pool is a very friendly, family business that keeps my pool crystal clear with weekly visits. They've also replaced various equipment with more energy efficient models, installed a new automation system with remote control, and converted the pool to saltwater with the installation of a chlorine generator. Highly recommended. read more

Wow! I was so lucky to have found Mike and Michelle. I had an issue with my former service, and called them from their Yelp reviews, and within a couple of hours got a call back with an appointment scheduled the next morning. Mike was right on time, gave me a good quote, and started service right away. Their follow up is wonderful. I look forward to many years together! read more

Pure Pool Solutions is a great family run business! We always call on them when we have pool and/or equipment issues... Victor is the best! He's always on time, repairs our issue and very friendly with our dogs. read more

Why have anyone else do your pool? For years my husband thought he could save money and be our pool guy...I fired him when our pool starting growing mold. We were referred to PPS and it has been a wonderful experience! We have been using the service for 3+ years and it is worth every penny. People actually comment how 'sparkly' our pool is...they are meticulous, timely and honest... They are the best!...plus I like supporting local businesses. read more

Pure Pool Solutions has been our service provider for almost 5 years. We couldn't have been more satisfied with the level of service they have provided and would highly recommend. read more

I applied to this co. a while back, agreed to $10/hr paid training and $15/hr like his other technicians, according to him (Mike). After the first week of training in the heat I finished the day with Victor dropping me off at my car. He congratulated me on how well of a job I did, complementing me on showing up earlier than the other techs & my great customer service skills. He made it seem like I had the job. A few days later after the holidays I call mike & to see if there's more work for me/ he wants me to continue training in hopes of working for him. He tells me absolutely yes as soon as one of his techs ends up quitting. "Wait, what?" Is exactly what I'm thinking. How are u gonna interview me, hire me for training then a week later tell me it's not a for sure thing? TWO WEEKS GO BY; at this point I'm just hoping he could at least pay me for the hours I work read more

After our pool remodel we needed a dependable company to do the "start up." It is very important to brush the new plaster surface of the pool and to balance the chemicals perfectly, so the plaster cures properly. Mike and his company, Pure Pool Solutions was recommended and lived up to it. Job well done, Reliable, capable, personable, competent, are a few words that come to mind. Thanks a million. read more

I was able to get an appmt within 2 days of calling. Owner Mike arrived punctually. He listened to the many issues we were having with the spa, pool and solar. He explained the problem and patiently instructed how we could resolve the problems ourselves, and provided lots of additional advice. I had expected we'd have to replace the pool pump, but we didn't, and he just advised on what to get in the future. He definitely did not try to "sell' unnecessary services at all, when he could easily have. He could also have taken the job to replace a valve actuator, but recommended we do it when we service our solar system. Very helpful, very professional, and I would not hesitate to use them again!! read more

Pure Pool Solutions did a great job. They were quick to respond and got the job done quickly. We would definitely recommend them. Thank you! read more

They do great work and offer a personal touch to their business that makes us feel good about choosing them for our pool maintenance.

I have tried to clean my pool on my own and I have tried the cheap route of hiring someone on a budget and I ALWAYS end up spending more money at the pool store. Mike came over, identified my pool issues and fixed the problem within days. He is very thorough and efficient. My pool has never looked better and I am saving money by using Mike! I highly recommend his service. read more

We have had a few pool companies service our pool over the years and not one has come close to the high level of service we get from Mike. He was able to address and fix a problem for a fraction of the costs other were telling me it would cost. Due to the high qulaity of weekly service we get from Mike and Pure Pool Solutions our pool has never looked better. I would recommend them to everyone... read more

Mike identified a problem with our pool filter pressure. He troubleshot the system in an attempt to find the lowest cost solution to the problem. Other service providers might have jumped to highest cost solution to try and maximize profits. Instead Mike determined that it may just be a problem with our pressure gauge. Once replaced the system performed properly. Thanks Mike for saving us money, while ensuring our system is running at its best efficiency, and always doing a professional job at our home. read more

Finally, after months of pool problems, Mike from Pure Pool Solutions came to the rescue. He was able to identify the skimmer problem after one visit and made the repair. He is professional, knowledgable and trustworthy. He takes pride in his workmanship - our pool has never looked better, really! Give him a call. read more

Pure Pool Solutions is incredibly professional with friendly technicians who respond quickly if any issues may arise and our pool always looks great! read more

I recently bought a house in Alamo that came with a very high utility bill, we spent quite a bit of time trying to figure out the cause as we weren't using AC a lot. My neighbor had mentioned that Pure Pool put in a new Variable Speed Pump and that it made a huge difference. I called Pure Pool and Mike came out the same day, four days later I had a new Variable Speed Pump installed. I could tell immediately that this had an impact as my daily usage on PG&E.website showed a dramatic decrease in power. I have only had the pump a month but my first bill after getting the pump was 200 dollars less. Big believer that everybody should get one as it should pay for itself within the year. Thanks to Mike and Michele at Pure Pump for excellent service and saving me $$ in my utility bill! Michele also provided the required documentation to get the PG&E rebate. read more

The Pure Pool Solutions team is professional and consistent. I appreciate how Michele, Mike, Victor and the team help with everything from maintenance, troubleshooting issues, helpful hints to improve our system performance. They have been great to work with for the past 2 years. read more

I regrettably have to write a 1 star review for pure solutions because at first they were very helpful and polite but ended up just being another lying company in a rush to get paid and move on. After they installed the equipment and were paid a substantial amount of money they disappeared and did not return any phone calls. They promised to show us how to program and use the equipment they installed but never did. After months went by and many unreturned phone calls and emails we are still unsure how to use the equipment( spoke with the secretary multiple times and she apparently did not forward the messages to the technician and became very condescending over time). My advise would be do not pay them until they complete all work and fulfill all promises. Hopefully this gets there attention and they can finally show us how to work our equipment at which time I am willing to withdrawal this review. read more