I recently worked with Dan to buy a tennis bracelet for my wife's 50th birthday. From start to…read morefinish, Dan was a consummate professional. His knowledge of gems and how the industry works was impressive, which was important to me since I hadn't made a jewelry purchase in some time and there are a lot of variables to consider. Dan was very easy to work with and I would undoubtedly work with him again in the future. Highly recommended.

Dan is the best. I asked him to give my engagement ring a new setting and challenged him to find…read moretwo rare cut diamonds to add as accents. I didn't realize how difficult this task would be. Dan took on the challenge and really delivered. He found stunning diamonds that fit the design we created. With the new setting, the ring exceeds my expectations. It's really beautiful! And throughout the process, even though it took longer than expected (totally understandable), he kept me in the loop and I felt I could trust him the entire time. He has great customer service and a passion for what he does! I would highly recommend him to friends and family.

Have been coming here since he first opened and still have jewelry purchased and repaired. Had…read morewatches repaired and earrings. Great service and tell you how it is. Prices are great on purchases and repairs.

Poor selection. They seemed to have alot of fake diamonds and cheap watches. Not impressed with the…read morejewelry selection. Overpriced. You can get better deals online.

My husband and I have been customers for 32 years. Our experience has always been excellent, from…read moremy engagement ring to my 30th anniversary ring. The prices are always the best in the area. Outstanding value.

I have been a customer of Gem Jewelry in West Hartford for over 20yrs. This past year there was a…read morechange in management and personnel. I visited the store in September and found the service very disappointing. My visit last was over two hours due to the sales associate jumping from me to other customers. At the end of my visit I was told that I would receive an email of the proposed item of purchase the following Monday. I had not heard back so I called and I was informed that she was busy and would get me my quote that day. When had not heard back in 2 days, I called back again. I was told that they are understaffed and she was overwhelmed. She completed another inquiry and would be working on my order. I was told that she would send me the information that night. There was a timeline for the item as it was a gift I expressed my frustration with the delays and my concerns and the associate abruptly hung up. I did not receive the quote as promised again. I have been a past customer here for many purchases and never experienced such poor service. They are not attentive to the customer and do not follow through with a commitment. Unfortunately I will no longer be a dedicated customer as they do not value customers as they did in the past

"Girl you had me dangling, like a yo-yo on a string, But…read morewith you at the controls I could accomplish anything" (The Kinks) One of the side effects of seeing your body weight yo-yo is that your rings don't fit you like they used to. My Class of 1975 college ring fit me very well in 1975. But as time went by and my weight went up, it became very tight and uncomfortable, so I went to a jeweler and had it enlarged. Well, fast forward to today where my considerable amount of weight loss came with a side effect. Now my ring was so loose if I shook my hand, it would zoom off my finger as though it was connected to a sling shot. On more than one occasion, when I was scraping a dinner plate into the trash, the ring went flying into the pail along with the left-over peas and carrots. Which explains why I popped into Riches Jewelers to see if they could remedy the situation. The owner Rich looked at the ring, saw how the 50-year-old band had been stretched out and was thinning from that original repair and aging, and said he wasn't sure it could be salvaged. He measured my ring finger to get an accurate size and told me he needed to do some investigation before he could give me a repair budget. A week later he called me with a number that seemed fair, so I gave him a go ahead. Well, I picked it up today and I have to tell ya, that guy Rich is a miracle worker. Yes, it fits now. Basically, he rebuilt the back of the band, rounded the old squished oval shape, and even etched in the design lines to match the original. He cleaned and polished it, removed all the dirt and gunk from the crevices, and it looks gorgeous. His price was $125 plus tax. I love my college ring! It looks so nice that years ago I once had a student ask me if it was a Super Bowl ring! Anyway, thank you Rich, he is as honest and pleasant as anyone I've dealt with in a long, long time.

Stopped in for the first time today to have a battery changed in my wife's watch. The owner did it…read morequickly and for a great price:) My wife much appreciated the gesture. We will be back next time we are shopping for new jewelry.

Sherry is absolutely wonderful! She's incredibly friendly and always has a beaming smile that makes…read moreeveryone feel welcome.

I love Sullivan's Jewelers. I especially enjoy working with Sherry when I am looking around to…read morechoose a selection. She always knows my taste and if i describe basically what I'm looking for she shows me the best pieces to chose from. She is very knowledgeable and nice! They are great with my watch battery replacements also. They are done quickly and are fairly priced. And the best silver jewelry around!!!

Excellent work with both jewelry design and repair. Armand is a pleasure to work with.read more

Armen did a wonderful job creating our custom engagement ring. We met several times and I was able…read moreto communicate my vision to him. The final ring itself is gorgeous and extremely high quality. A really great experience! Thank you Armen!

If you are selling your jewelry, go elsewhere. Becker's…read moreoffers 30-40 percent less than other businesses.

So glad I found a trusted jeweler, their selection is great and the employees are always kind and…read morehelpful. I have even had a few pieces repaired and have been very pleased with this service as well!

Honest, fair, and helpful. I love this place. We bought our wedding bands there and have had rings…read moreresized, jewelry repaired, watches repaired. I just read a few of the other reviews and noticed a recurring theme: trustworthy, honest and friendly.

Paul is our go-to jeweler; can't even imagine buying jewelry from anywhere else! He has beautiful…read morepieces, extremely fair prices, and his customer service is top notch. Highly recommend him for all of your jewelry needs!