The staff is truly amazing! Bernice is a fantastic hygienist who has a wonderful way of putting you completely at ease during your visit. Highly recommend! read more

Very professional, pleasant, and thorough dental experience. My hygienist Elizabeth was very caring and provided me with all the right care I needed. As well as all the other staff. read more

I went there bc they used my insurance.I needed a crown on my back molar and went back for cleaning and overall assessment. I found staff to be on-time and through. read more

The staff is helpful and friendly. My hygienist (Bernice) is wonderful. Thorough and gentle on my cleaning and I just love her. If I ever have to reschedule, I'll wait for her to be available. Dr Lambert is open, honest and doesn't try to push me on care if I'm not comfortable. I am blessed to have really good teeth at this age too! read more

They're all very nice there and take good care of my mouth and are very thorough with my teeth.

I went in for a filling and ended up having to get a root canal. the tooth was perfectly fine before the filling was done. I went back for several shavings of the filling and still had issues. the filling was redone and still was an issue. it turned out there was an infection that was missed and resulted in an expensive visit to a new dentist . read more

Everyone on the staff was exceptional. The reception staff, the x-Ray technician, the hygienist and the doctor were all very kind and professional. read more

In last 4 weeks had an exam and cleaning, crown and cavity replacement, 2nd crown and today an extraction. Each one was simple and painless. Appreciate that they listen to my concerns (don't like topical numbing or too much novacaine). They are the first dentist I have found in Western Hills that I will go back to in the future. Highly recommend read more

If you are poor, ask up front what your out of pocket expense is,as they bill insurance companies above what is allowable for the procedure and YOU get left holding the bag. Also,they DON'T allow any period of time for payment. The want your money before you leave the office,no matter what they charge you. The medical staff is excellent, it's the clerical side that is illogical and disorganized. read more

I went to Pure Smiles on the recommendation of my daughter, who was already a patient. She told me about her experience, and encouraged me to give them a try. When I say that this was THE BEST dental experience I have ever had?!?! Wow... From check-in to check-out, I felt that the staff were attentive and caring. My Hygienist was friendly, thorough, and explained everything step by step. I'm so happy to have found an awesome dental office that is so close to where I live! read more

Today was my first visit with Pure Smiles. Went in for a 6 month cleaning. They said I was scheduled for a routine exam. I had to schedule a cleaning for another date. I am a little disappointed. I have never scheduled a routine exam in my 66 years. read more

I took my sister, Jackie, to her dental visit. She was there as a new patient. They were friendly and very informative explaining what is needed to be done for her . I was very impressed. We are really happy with our choice to come here. Thank you to the staff at Pure Smiles! read more

I had a great time with all the ladies today. I need to give the main dentist a high five for thinking outside of the box and helping me out. New patient. Was seen within 2 hours of calling read more

While the actual dentist and dental assistant were pleasant/efficient, my entire experience was unfortunately ruined by their receptionist, Jacalyn. The moment I walked in to the office, I felt unwelcome, as no one was there to greet patients. There were staff in another room, and I saw multiple staff members peek out and make eye contact w/me, but they all continued to let me wait for nearly 15 min. When Jacalyn finally came out, she first helped a patient who arrived after me. Her demeanor got more condescending and unwelcoming once I said I didn't have insurance. As I was leaving after that day's exam, another staff member told me I could pay with CareCredit, and to wait until next appt to pay it all together, so I could use CareCredit's no interest special. This staff member also told me to apply for CareCredit online at home, before my next appt. I was approved, and read over the terms of their no interest promotions. Purchases over $200 no interest 6 months, purchases over $1000 no interest 12-24 months. So I agreed to pay for this procedure (over $2000), knowing I'd have at least 12 months to pay it off. Fast forward to the next appointment. Similar experience upon arrival, unwelcoming, disorganized. The procedure went well. As I came out to pay, Jacalyn didn't seem to know anything about CareCredit. Also, for the exam I had I was being charged full price, when I was told it would be $89. For some reason Jacalyn was not able to correct this herself, though she told me at a later date she is her own supervisor... So, my CareCredit could not be charged at that time. I left the payment info with Jacalyn. She called later and said it would only be a 6 month payment plan. 6 months for $2100. That's $350/month. I don't know how much receptionists make, but I definitely can't afford a payment like that. Insane. The fact that Jacalyn had no understanding of how CareCredit is supposed to work, though the office accepts it is surprising and concerning. Without my request/consent, she then had another staff member ask CareCredit if there were other options. I kindly asked Jacalyn to email the options, as I preferred it in writing in order to make my decision. I also had no desire to speak to Jacalyn ever again, as I find her attitude and incompetence to be infuriating. She refused to send the options by email so I was forced to call. The options were even worse. 12 or 24 months at something like 29% interest rate? Let's make the poor people even poorer by charging them exorbitant interest! Makes perfect sense! I asked her to charge it at the regular 6 months no interest. She said she would do that and email my receipt. This was 08/03, and my CareCredit acct shows it was charged that day. On 08/04, I sent a followup email, and requested an itemized invoice w/my receipt, to see precisely what I was charged for. I sent another followup email on 08/07. Jacalyn then replied, rudely informing me the office is closed Fridays, and she was "out at the moment", but would send my receipt that afternoon. I waited until 5:30pm on 08/08, and then called the office, which is the last thing I wanted to do. Again Jacalyn starts giving excuses that have nothing to do with me. It's not my problem if she isn't able to manage her workload. I don't care why it wasn't done yet, just do it! She said she would send it before the end of the day. I asked her to send it while still on the phone, to ensure it actually got done this time. She refused and kept arguing w/me, I'm not even sure why. Why is this receptionist arguing over emailing an invoice instead of just sending it?! I asked for the name/number of her supervisor, to have a way to followup if she forgot to send it again. She says she has no supervisor, which I find hard to believe. There is at least an owner of the practice. As she continued to argue and make excuses, I informed her that if I didn't receive it today then I will be complaining to the BBB, and if possible, the American Dental Association or any organization that oversees dental office staff. She spent more time arguing w/me than it would've taken to send the email. At this point I'm practically begging, just please send the invoice, it's well overdue, and I never want to have to speak to her on the phone ever again. She still kept talking, so I just said please send the email and hung up. There was no point in continuing the conversation. There shouldn't be an argument. I was charged for service, and need a receipt/invoice. Standard practice. In summary, while the dentists here seem to do good work, I would absolutely AVOID this practice due to the disorganization and negative attitude of their "self-supervised" receptionist. I finally got the receipts. Even still in her email she's making excuses for her failure to do her job. If she continues to call and email me, I may file a harassment complaint, as I've repeatedly requested NO PHONE CALLS and she keeps calling. read more

First experience was a great one. Even the first phone call to schedule, the receptionist was polite, helpful and professional. They put a lot of care into their practice and towards their patients. So glad to finally find a dentist on this side of town worth going to! Highly recommend! read more

The dentists really need to pay attention to their front desk people. They are extremely rude and make decisions on their own on how they think people feel. I questioned why they had to have a specific x-ray, which resulted in me being told I was frustrated and upset, which I was not, to the front desk person going to the dentist and not sure what she told them but she came out and said they would not be seeing me today. Kinda makes me wonder how the dentists there actually treat their patients!! read more

Everyone there was friendly, helpful and knowledgeable! Very thorough. I would definitely recommend.

I love our dental hygienist April. I miss the feel of the small office that this place had when Dr. Wynn owned it. There seems to be a lot more hoops to jump through and buracrcy now. Quite honestly, I don't know if we'd come back, except that I feel really comfortable with April who chats quietly and jokes around. We'll see if we get used to having a giant organization instead of a small office for our family dentistry. read more

Had a great experience with this dental team. Everyone nice and listens to the patient I stead of trying to force implants or other procedures... read more

I've been going to this dental practice for a very long time. I've consistently experienced professional and caring attention to my dental needs for over 40 years. read more