Typically, I would be deterred by the "artisan" aspect of the name, and I was.. until I needed…read moresomething. I would go in and buy coils for 15.99. They charge way too much for salt nics. You walk in, tell them what you need and while you're checking out... they turn the touchscreen keypad towards you allowing you to elect a 15,20 or 25% tip. That to me, is just gross. You didn't make me a latte, provide stimulating conversation or make my day better in any way, you pulled something off a shelf. I always left feeling ick. So now because they have tips, are the cashiers paid fair wages? Please advise.

Ryan was a great help and was nothing short of phenomenal. Overall I highly recommend this place to…read moreanyone who's looking for something to start or is looking to get anything.

Stacey was very helpful taught me about geek vape when my smok sh*t the bed. Created a very…read morecomfortable environment and super excited to come back for my next visit. 10/10 recommend stopping in with any of your vaping needs or questions.

Beware if you buy a vape. Their return policy is geared for NO RETURNS even defective vapes. They…read moresaid to call the manufacturer even though this store sold the defective unit. You also CANNOT try any juices at this store only smell the bottle. So left with a defective mod and a flavor I don't like was the outcome. Wasted money and time. Buyers beware!

Used my credit card here, and was charged a 4% "non-cash" charge. Only took a quick google search…read moreto realize that's illegal in CT.... Never again

The first time I went to Cloud9 in Cromwell, the salesman seemed friendly and the store was clean…read morewith a large variety of items. However, I was unfamiliar w/ the prices of bulk tobacco because it was my first time purchasing the product. I was charged $27 for a 6oz bag of Gambler brand, almost $30 higher than another store charged for same. Pressed for time and need, I went a second time. They wanted $40 for 8oz same brand cig tobacco. The salesman, possibly the owner, admitted he charged $10 more for profit. In addition to tax & a 4% non cash fee for using a debit credit card. The latter charge is illegal in the state of CT (ct.gov). I didn't realize I was charged this extra non cash fee til home. Disappointed. Cloud9 is in a great location but be prepared to pay extra for this convenience. Knowing my poor planning, I'll probably still shop there, unless they get mad at me for posting an honest review.

This place is awesome! Definitely a younger vibe in here - the bar is cool and the employees are…read moreinformative and knowledgeable about the hundreds of different e-Liquid varieties. There are mostly low-content nicotine flavors (the only 16mg and 24mg varieties you'll find are in "regular tobacco"), but that's fine if you're trying to quit! I'm a newly converted regular, so I'll be around every now and then!

What a great place if you are looking to work on not smoking cigs anymore. Owner John is really…read morecool and even the little weird kid joe with the nose ring is very helpful. Definitely a place worth checking out

Called to see if they had a product in stock. Unfortunately they did not have it. They were so…read moreproactive they called back to tell me they will order and have by Wednesday. They went above and beyond for me and i will definitely be giving them more business. Thank you for helping! A+

This might seem like an inconspicuous hole in the wall but I can assure you it's a professionally…read moreran, fully stocked with more than I've seen at most shops and is operated by very knowledgeable, well mannered people. I've spent hundreds here and it is well worth it! Thanx Guys for all the deals!

Great service great selection and always have what I need in stock mighty mint novo 3read more

I came in minutes before they closed and the staff was super accommodating as well as…read moreknowledgeable. Great selection and prices too.

Love this store very courteous people lots of great deals anything you need its there ..and oh by…read morethe way there's a dispensary in the same building win win in my book

Be careful with Mike. I'm new to vaping and he sold me a VooPoo Drag for $140, telling me it has…read moreall these features and settings. Then while showing me to use it he said not to use any of the extra settings because I dont need them. Well then why did you sell it to me? When I came back and questioned him about taking advantage of me, he refused to admit any wrongdoing and blamed me for trusting him. Then he called the cops on me when I asked for his managers number. I went to another vape shop and got a great piece for $50 and it was better than the $140 one Mike sold me. Be cautious with this guy. He's worse than a used car salesman.

Called this store had a question asked for the Mgr. and whoever answered hung up on meread more

cobra has everything you need in a smoke shop reasonable prices nice glass for sure I highly…read morerecommend this smoke shop! Check em out

I've never seen a smoke shop as nice as this one. Amazing selection, and has everything you'll ever…read moreneed.

SMOKE 11 is 100% the absolute best vape / smoke shop there is in the area OR I'm confident enough…read moreto say from their location to the state line. They have the best quality products, competitive pricing to any other shop you will go to. They also have an incredibly knowledgeable staff (Hamza) is by far the most patient and respective employee I have ever dealt with at any shop or store. His knowledge goes beyond the shop. They always have the answers to your questions and you never feel rushed, like or pushed like other shops. I've been a frequent 1-3× a week customer for years & years now. I knew it was the ONLY shop for me from the first time I entered. So again thank you to the store and the shop owner for doing such a great job and best there is to offer. I highly recommend them for any of your Vape smoke shop needs.