Poor Service at 5th Ave Enroute Cleaners (7468 Lee Davis Rd, Mechanicsville, VA)**…read more As a military professional, I rely on a reputable dry cleaning franchise--Discount Cleaners--to ensure my uniforms are properly cared for. Unfortunately, my experience at this particular location has been nothing short of disappointing. I brought in my uniform on a Monday evening and was initially told it would be ready on July 4th. Recognizing that the holiday might affect the schedule, I confirmed and was then told it would be ready on Monday, July 8th. When I returned to pick up my uniform at 4:00 pm, I was informed I should come back at 5:30 pm because "the guy" had not yet dropped off the clothing. I returned again at 6:11 pm--just before the store closed at 6:30 pm--only to be told my uniform was not ready and that I should pick it up the next day, Tuesday, July 8th. The entire experience was highly inconvenient, unprofessional, and demonstrated a clear lack of respect for my time. I highly discourage anyone from trusting this facility with their garments. The service is unreliable, and your time will undoubtedly be wasted. This facility doesn't require a rati

We have twice monthly laundry pickup for sheets, towels,etc. Good service and value for price…read morepaid. Would definitely recommend.

So far, so good!…read more Nice to see an inexpensive, fast dry cleaners in this side of town. If you drop off items early enough, they will be ready the same day. Otherwise they'll be ready the next day. The young girl who helps at the counter is very professional despite her age. She appears to know the business inside and out. I will definitely use this cleaners again, not only for clothing, but also for comforters, blankets, etc.

I have been a longtime customer at this cleaners for years. However, recently, I experienced a…read moreterrible encounter with the owner. First, the cleaners lost my sweater and the owner refused to take accountability for this issue. During our conversation,he was unprofessional and I feel as if he was questioning my credibility. According to his policy, he will only reimburse the customer 10 times the cost of having the item clean ( meaning $25.00 in his maximum reimbursement amount, regardless of the price of your clothing item). My word of caution, please ensure that your items are correct before leaving the store!

Never had a problem for over 10+ years. This the only cleaner I use. The turnaround for my clothes…read morequick and fast.

Don't waste your time. They will start out doing a decent job and then you'll begin to notice that…read morea few items weren't cleaned or were [somehow] partially cleaned. Customer service is poor! It's hit or miss with this cleaners. Sometimes my clothes SEEM cleaned and others times, it's is clear they simply pressed them without cleaning. Pressing is also hit or miss. When a redo is requested, the garment returns looking as if nothing was done. And, the clothes never smell "clean." They either don't have a smell or a slight scent of a cleaner used to mask an uncleaned garment.

I've used IBC a few times in the past and most recently took 5 pairs of faux leather bottoms, 3…read moretops, and 2 shorts. After being quoted $15 per pair of faux leather bottoms, I decided against having them serviced since that was far more expensive than the at-home wash and dry I could do myself. For 2 short s& 3 blouses, I paid $23 total. The Black-owned family establishment offers friendly, fast, and high-quality service. I dropped my items off on a Tuesday afternoon and they were ready two days later. I will return, though I noticed that their daily specials have been reduced quite a bit when compared to earlier former promotions (i.e. 5% off for shirts on Tuesdays and pants on Wednesdays, when before it was a 20% discount...). Be sure to bring your invoice at pick-up to ensure a smooth process.

I have been taking my clothes here to be cleaned and pressed since they have opened. Their service…read moreis quality and they are kind to boot. Highly recommend!

I am a senior who wasn't able to wash or dry my own clothes. I googled top rated laundry service &…read morefound Wash Wright. I was impressed with them being able to have your clothes back to you the same day. That was an important little detail for me. This business does an excellent job & if you have a question or concern, they respond quickly. As a customer, you will get the respect you deserve & your things will not irritate your skin. That is another plus. I rarely give reviews, but Washed Wright gained my trust because they are detail oriented & want make sure you are happy. Try them!!!!!!

The quality of work, timeliness and customer service exceeded expectations! I had surgery 6 weeks…read moreago and 8 days ago my dryer died and it will be 5 days until the part arrives. The team at Washed Wright made it happen in 24 hours with pick up and drop-off and a friendly smile. I highly recommend them and would use them again. All natural products, washed and folded better than I do myself.

Amazing service! My wife had our 3 child and having the Wash & Fold service during this time has…read morebeen a great help

We moved to Richmond two and a half years ago. We have been using them for pickup and delivery for…read morethe whole time since then. They have never lost anything. The laundry and dry cleaning are both excellent. Their pricing is extremely reasonable given the excellence of their service. We have found their customer service to be courteous and responsive always. They run an excellent business.

Overall, good cleaners for the pieces I needed dry cleaned. Service was fine. Dropped off 5 pieces…read moreand it was ready for pickup in 3 days. There was a price difference from what was told when I picked up. I didn't ask about it because it was less than a $10 difference -- but be sure to compare the balance texted to you with the receipt in person.

I had requested that the slacks to my suit be expanded in the waist. I was charge $28.00 for…read moreletting the slacks out. I didn't try on the slacks for over 5 months but was disappointed when I realized nothing was done. Please try someone else for any alterations.

my experience was absolutely amazing!! responsive and top notch customer service. when I needed to…read moreadjust my subscription Devon was extremely accommodating and prompt. I recommend 10/10!!

From the owner: Brooks Stitch & Fold delivers premium laundry services designed for convenience, quality, and…read moretrust. From pickup and delivery to expert wash, dry, and fold, we handle the details so you don’t have to. Our mission is simple: give you time back so can "Do Life, Not Laundry."

I live in the area and wanted to support local business by going here. Bad idea. The dress I had…read moredry cleaned was returned to me with the same wrinkles and lint it had before I dropped it off. It CLEARLY was not cleaned. Furthermore, I was disgustingly and unprofessionally hit on by one of the guys working there. Way to make your customers feel uncomfortable. I'll never go back there.

Owner was very rude and had a nasty attitude. Stained the bow on the dress and didn't clean as…read morepromised by the end of the service. Returned the dress back to me with stains still there. Wasn't professional at all. Will never get my business again.

Love going to Kim's to get clothes fixed and altered. She always provides great service at an…read morehonest price! FYI Her new location is 6614 Bethlehem Rd

This is the first time I have given a rating - wow- Kim was awesome. I needed suit taken out for a…read morewedding and she got it done the same day. Very professional. Note her 'shop' is in her home so if you come to a residential home, that is correct.