If you have water damage affecting carpeting, just have the carpet removed first thing before they…read moretry to vacuum or set up industrial fan/dehumidifier machines. They initially said we will vacuum out the water from the carpet/carpet pads. They did, then set up many fans/dehumidifiers. They came back a 2nd time to discover it wasn't enough, then ripped out the carpets. (Gee, did you know this from the git go?) They strung me along for an additional 5 days of equipment use & ran my bill up $500 more dollars. My electric bill went through the roof, on top of renting all of the ServPro equipment for a week. Rip out the carpet first! Use the $500 towards new carpeting.

"Twas the week before Christmas..." and the rain came. OH HOW IT CAME! And kept on coming. I felt…read morelike we were going for an indoor water park. Lots of water. Not flooding, mind you, just run-off rain water. Hubs of course thought he could handle the mother nature wallop... so I hoped on yelp and found this group, EARLIER in the process of the Arc taking a left at our house (they were collecting critters for the voyage and I almost hitched a ride...). 1. The call - THEY ANSWERED. AMAZING customer service! AMAZING. 2. THEY RETURNED THE CALL! Under 20 minutes. 3. They couldn't come while the rain was pouring so grandpa soaked in rain and grannie yelpie bucketed and sucked gallons of water. 4. They came the next day. The 3 wise men or the 3 happy stooges (seriously, funny, happy, upbeat given the crisis) - professional, accurate, not over nor under promising, attentive, upbeat and on it! They just dug right in to start the mold prevention and drying the dock. I haven't gotten a bill yet (I may not like the company afterwards! HAHAHAHAA!), but as far as professionalism and responsiveness... Out of the park, over the Citgo sign, into the next realm. Rich was amazing - delivered the service he promised, and he kept serving the call after call after call after call (there was a LOT of water on Dec 18 2023!). If you want responsiveness - CALL THEM. And they don't make fun of you and your moist situation. Very empathetic and just overall professional and GREAT people!

Alex was very good. Only downside is the estimated time. The response was within a few hours, but…read morethe estimate was way off

My pipe got clogged and I reached out to rooter, quick response and friendly, however for a clogged…read morepipe I was left with a big leaking pipe. Therefore I still couldn't flush anything down or use the sink/shower. They banged a cast iron pipe and it left a big hole in the bottom. blamed it on rust but it was perfectly fine when started. Had another person come out to look at it and even them stated he shouldn't have tried to bang that out nd should've went for an easier route so now I am left a a leaking pipe nd more stress nd frustration on my behalf. They are unable to cover their mistake because of the contract I signed ..Make sure if using them, you use you request one w experience and not a rookie!! It's clear they messed up, no apology what so ever just a quote to fix it on top of the 6500 I just paid! Disappointing!

Remediation team was great! Did a great job & very professional and courteous!…read moreVery helpful and they work with your schedule! Price was responsible! Would recommend Aspen!

Avoid this company. They are unprofessional and incompetent. They took over three months to…read moreschedule insulation work and ended up cancelling last minute. They were supposed to call back to reschedule and never did. Do not waste your time with them like I did

Do not hire for mold remediation, 10/10 do NOT recommend…read more Jason and Brian talked a very big game, and they completely over promised and under delivered. We hired NEDS to fix water damage after a fridge leak. They did the work in half the time they said they would, and they did half the job. They actually created a mold problem in my house and I had to pay another company to come in and do the job right. The impact their negligence has had on our lives is substantial. Mold has to be physically removed, not just sprayed with bleach/MMR nor fogged. FYI I tried contacting the owner to right the situation instead of writing this review, but he didn't want to accept responsibility/do the right thing. Do not hire NEDS for any water damage, they are negligent.

We had the pleasure of working with Jason. We called about water damage caused by our washing…read moremachine. He came over, checked out the situation, and explained how to remedy the problem. He and and a couple of their employees fixed what needed to be done. They do a great job for a reasonable price

Absolute professionals. I was in a jam, I had my house under contract to sell and the buyer found…read moremold in the attic during inspection. I needed it remediated immediately and professionally or the buyer was going to back out. I got a call from the owner within hours after contacting them and he came out to the house within 24 hours. He explained everything to me, showed me the testing, and quoted me a fair price that was lower than others I spoke too. They began work immediately and were completely done the following the day. The best part was Jerry provided a remediation report that was very professional and thorough. I was able to provide this to the buyer and it saved the deal. He even provided a a two year guarantee that was transferrable to the new owners. He went the extra mile and even got on the phone with the buyer's broker and explained what he had done and eased their concerns. If I ever have water damage or mold issues in the future, this is the only company I will call. I wish all contractors and vendors were as honest as these guys.

I had a foundation issue that caused water getting into my finished basement which required us to…read moreremove the rug and apron further exploration mold was also discovered. The owner, Jerry, was very knowledgeable and professional and fair with his pricing. I'd recommend him to anyone with water fire or mold issues. They take care of mitigation and clean up 100%.

We contacted Craftech after our hot water leaked and flooded our basement. They were here within an…read morehour of our call and their customer service was amazing. They completely cleaned and dried out our basement. They managed all the communication with our insurance company. They made the entire process very easy. Thank you Craftech

The entire crew at Franklin cabinet drove up to New Hampshire to measure for a new kitchen. They…read morecame back a few weeks later with a complete kitchen installed with in a half a day. It looks fantastic they are true craftsman. I highly recommend them !! At another house I had a problem with our appliance being too big, but they were able to fabricate some of the kitchen doors so everything fit. Again ,another fantastic job by Franklin kitchen. They are the best!!! Barry M