I recently had my carpets cleaned by EcoClean, and they did a fantastic job! Scheduling an…read moreappointment with Krystal was quick and easy. James was my technician, and he arrived on time and was professional, knowledgeable, and thorough throughout the entire process. I was so impressed with how efficient the service was and, most importantly, how great the carpets looked afterward. They looked brand new! I highly recommend EcoClean and will definitely use them again in the future for my carpet cleaning needs.

Dont waste your time with this company. I had serious water damage from an upstairs neighbor to my…read morecondo, I called them based on the supposed good reviews on their website. I scheduled an appointment and had a nice gentlemen named Diego come out. Due to mold we had an environmental study performed by an expert firm, he wanted a copy so I emailed it to him. There is significant damage and Diego also was suggesting other services such as drywall removal repair etc. I told him to get me the quote for the mold removal as that was urgent and I had already been told that I should not use areas of my home due to the mold. when he left he said he'd get me a quote by the end of the week. End of the week came and went, I waited another week thinking ok maybe they wanted to read the environmental report. NOTHING. So I called a left a voicemail, no return call, I sent Diego a email at his ecoclean address, NOTHING. SO they came out and wasted my valuable time when response is urgent due to mold, even if they called back at this point I dont trust their services. Even if they are not qualified to do the work, how hard is it to return a call and say this is out of our area of expertise. Very unprofessional.

I called to ask about some concerning looking areas in my house. Darrell asked me to send pictures…read moreto look at while he was on the phone with me. He was able to suggest to me what he thought I should do, and he said he didn't think I needed mold remediation, and he diagnosed what was going on. It's clear he is very honest because he didn't have to spend that time on the phone with me when he was not going to obtain business. If I ever have concerns about mold in the future, he will be my first call.

Used RRR twice of the course of a few weeks for separate incidents. The first time a toilet…read moreoverflowed from my upstairs into our vent and then dripped to the below ceiling. The cleanup crew was out within 24 hours and had the issue mitigated. Vance was awesome and very friendly. The crew to fix the damage was out the start of the next week and repaired the same day (I forgot the gentleman's name but also very friendly).. A few weeks later a neighbors fridge water line failed causing water to leak into my kitchen. I called the same team who fixed my bathroom, this time they were out within 3 hours to assess damage. The next day a crew was out to mitigate, with repair morning after. When you have to do this work it's very stressful, especially when you lose part of your kitchen for a time. But the RRR crew was great to work with, patient with my questions, and accommodating to requests (including wearing masks as I had a 2-week old newborn at home). I've used another service (CWF) and did not have the same experience at all.

Amazing Dave and Eber were professional and informative the…read moreentire time. They were thorough in their initial walkthrough, questioning and execution resulting in a job well done. We appreciate the work These two did and would definitely use top notch restoration again in the future. I will be recommending them to others Thanks guys!

Alan and Dre were very thorough in explaining things and performing the entire service which was…read morefull hvac vacuum and sanitizing. They removed a ton of dust from our 40 y/o ducts that had never been cleaned! Thank you!

I have used Roto-Rooter in the past and have always had a great experience, so when my family and I…read morerecently purchased a new home and discovered a blockage in one of our toilets, they were my first call. I scheduled an appointment through their online portal and was given a service window of 10:00 AM to 12:00 PM the following day. Unfortunately, there were some delays, and the day got off to a bit of a bumpy start as the technicians were running behind schedule. After calling twice, I was connected with dispatch (Brooks), who assured me that someone would be out within the hour--and they kept their word. That's when Tim arrived, and he completely turned the experience around. Tim was professional, knowledgeable, and genuinely committed to helping us resolve the issue. He successfully rodded out the sewer lines and took the extra step of calling in two additional technicians to run cameras through the system to check for potential tree root intrusion. He even coordinated with another technician to inspect a possible mold concern. As someone who works in sales myself, I understand that things don't always go according to plan. What truly defines a company is how they respond when challenges arise. Exceptional customer service is tested in those moments, and Roto-Rooter passed with flying colors. Brooks, Tim, Chris, Aaron, and Levi went above and beyond to reassure my family, thoroughly assess the situation, and help us understand the next steps needed to properly maintain the sewer infrastructure in our new home. Their professionalism, communication, and dedication gave us peace of mind during what could have been a very stressful situation. Thank you, Roto-Rooter, for standing behind your service and taking such great care of your customers. You've earned a customer for life!

Way too expensive! They want $700 to rod my kitchen sink! When I said no thank you, they proceeded…read moreto mention coupons! I'll pass! They could've avoided the cost of gas to come and give me a free estimate if they had told me their base price when I called. However, they insisted on coming out. The guy was very nice though, so he got the stars.

Love what they do, knowledgeable, educational, integrity, affordable and fair and thorough. Clean…read moresmelling and peace of mind after every spray service. Pet safe disinfecting

From the owner: Odors like smoke, pet, marijuana, cooking smells, allergens eliminated. COVID-19, Delta, emerging…read morevariants, and flu season disinfection SanitizeIT Spray Service to Kill Old Owner Germs! SanitizeIT Spray Today. We Kill 99.999% Germs, Bacteria & Viruses like SARS (the building block of Delta) and COVID-19 and flu. EPA & CDC Listed as killing Emerging Pathogens. We also remove odors like smoke, vaping, cat urine, cooking smells, and mold & mildew smell. Pet safe, senior and baby safe, hypoallergenic, respiratory friendly. Non-corrosive, no-wipe, and non-fragrant. Affordable plans serving Will, DuPage, Cook, Kankakee counites. Call 708-888-2008 and 800-201-8055

We had had mice in the basement and needed a good cleaning. Tony came out for an assessment and was…read morevery thorough in discussing what needed doing. A few days later we had the estimate and while I thought it might be high, my mind was completely changed a few days later. It took the crew 1 1/2 days to move items, thoroughly clean (and I mean REALLY clean) disinfect, replace what insulation they could and return items (with even better organization). They hauled away infected items and they also can take your other garbage for a fee. They gave us advice on what else to do regarding bait stations and insulating, which we are doing. Everyone else wanted contracts and monthly appointments. This was one and done (I hope) and we are very pleased. For the work they did, the price was well earned.

Just called to voice my unhappiness with your service. Tony was rude and totally uncompromising. I…read moream 67 and disabled. When your crew was here, they totally rearranged my cupboards, which had been the same since I was born (I've lived here since birth). There was no reason to do that. They broke things which have not been replaced. Brought bags of clothes which were to be be washed from the garage to my bedroom and stacked them in front of my closet so I cannot access my closet. They were supposed to help, not put me in a worse position. I could've cleaned my home in another way. I wish they had never come!

My wife and I contacted Moldman after identifying a potential issue with moisture in our primary…read morebedroom. David came by our home soon after that to perform an assessment. He immediately communicated that he identified mold he discussed next steps for remediation with us. The next week, David's team returned to remove the affected drywall and flooring. During the remediation process, the team was very communicative and they were careful to limit the extent of their remediation to only the affected materials. Additionally, we appreciated their efforts to protect the non-affected areas of our home and their diligent cleaning process. David and his team also took several pictures to document their findings, which was very helpful when we navigated the insurance claims process. After the initial mold remediation phase, David was very accessible and helpful as we tried to identify the source of the moisture and mold. After we thought we addressed the source, we hired David and his team to perform the drywall re-installation and painting. During the drywall repair phase, David and his team helped us identify the true cause of the moisture, which was a plumbing issue. David and his team quickly alerted us to this issue as they were performing the repairs and paused their work so we could address the plumbing issue before proceeding. Ultimately, the drywall repairs and painting were completed the following week and they didn't charge us additional fees for the unforeseen project delay and rescheduling. Once again, we were very happy with the quality of the work performed and the team's diligent cleaning process. Even after all of the work was completed, David was very helpful and responsive as we navigated the insurance claims process. Overall, we're glad that we hired Moldman to help us address this stressful situation and we highly recommend their services.

We unfortunately had a leaking roof that wasn't properly repaired as promised by the previous…read moreseller. While fixing our master closet, we discovered mold. After reaching out to several companies, we chose Moldman because they offered the best pricing, had great reviews, and came highly recommended by my best friend, who had used them for a similar issue. They responded quickly, provided an estimate, and gave us a fair price. The team was professional, communicative, and did excellent work. They sealed off the area, removed the damaged drywall, and treated the mold thoroughly. They later returned to install new drywall and insulation, and they primed the area to prepare it for painting. We're extremely happy with their work, and we were finally able to restore our master closet.

Ed was awesome. I was calling him for a second opinion after I experienced some mold related…read moreallergies issues. First company quoted me between $3300-$4400 for cleaning and demo. Ed told me I didn't need a mold company at all. Ed identified the small spots missed by the company that remediated after the flood in May. The he told me how to correct them. (He said they did a B+ job.) He also identified drywall that should have come out initially. Both of these issues were missed by the company that quoted me $4400. After all that, Ed wished me well and left. It is so rare to find HONEST people these days. When you do, you want to scream it from the rooftops. Based on my experience with Ed and Mold Solutions, if you call them and they tell you that you need work done, have it done because they don't tell you things just to get your money. I am so grateful for honest people like Ed.

Stay away from this company. After trying to get a clarification for an appointment Leeann(office…read moremanager) got very defensive and would not offer a time to come out. Claiming they may or may not come for the appointment. Very rude! Edit: They offered to come out today, when asked what time they said after noon. Asked to be given a call an hour before so I can make arrangements and head over to meet them, but was told "we'll call you if we are coming out". Why suggest an appointment that you cannot confirm? Unacceptable. Also, asked to to speak to another person in regards of the situation and were told the person was in surgery, yet here we are getting a reply from the owner within a few minutes. Got to do better!

Critical: It's taken Cat5/Kustom 22 months and probably…read morewell over $100,000 to totally destroy what was my home August 7th 2020, i was attacked and wound up with a traumatic brain injury. August 10, 2020, a huge tree fell and damaged the front portion of my home. I didn't understand what was happening or what to do. I had no one close by that could help me. I told this to my insurance agent and asked for his help. He recommended Cat5 Restoration/Kustom as they had done some work with State Farm in the past. I told Jake Gerritsen( Cat5) and the state farm adjuster about the brain injury and my cognitive limitations. When the tree bounced off the roof both double entry doors imploded. They only boarded 1/2 and taped a sheet of plastic on the other half. Sat that way for months...rodents, feral cats, bugs, squirrels, etc roamed freely in and out of the house. Anyone could have walked in. Tarps on roof not secure. Water leaking through ceiling. Nothing else was done until May of 2021. He moved everything out of the house and put it into their storage. Nothing further done until September when a shoddy subcontractor, Gooberlet, started to demo the walls and ceilings upstairs. They worked when they felt like it. No care taken to protect anything. Pulled down the ceilings with the light fixtures and fans still attached. Water still leaking in through the roof and the garbage drums being used to catch it were close to overflowing. October 2021 they took off the top of the house: roof, attic, attic floors, dormers. Never a full crew. Never a full work week. Laid some kind of old woven "tarp" flat across roof. No pitch. The tarp didn't reach all the way across, about an inch short across the back of the house. No hurry to work. A heavy storm came through. The tarp failed and rainwater flooded the entire 2 story house and basement. The house is a shell. Only studs and now buckled hardwoodvfloors. Whole house has to be rewired. Plumbing repairs. All original, unpainted, 110 year old oak trim, floors, and doors destroyed. No attempt to save anything. Lost everything that was in the basement. Even stole an unopened 10 gallon pail of fence paint and one of those big buckets on wheels with the wringer and the mop that goes with it. Furnace, water heater, wash machine, freezer, all Christmas stuff, bar, keepsakes, gone. The final straw was the cheap 90% efficiency furnace he talked about ordering to replace my top of the line furnace. I fired them. It's hard to get someone to take over this mess. State Farm is delaying things worrying about what cat5 is owed. They've already been paid close to $80,000 to destroy my house and 10s of thousands to store my stuff. Now they're calling wanting me to pay them another 3000$ storage fee. I've about reached the limits of my policy so I'm wondering where I'll live. I hope they're proud of taking advantage of me while I was trying to function after being battered by a patient, dealing with a new traumatic brain injury, no longer being able to work as an RN, and having a tree crash through my home.

CAT 5 is a great company to have if you have a fire or water damage. Very professional and…read morecompassionate. Highly recommend.

I hired Second Chance (Patrick O'Connell) for fire-damage cleanup and rebuilding at my rental…read moreproperty, and the experience was extremely disappointing. I paid two deposits -- roughly $25,000 for cleanup and another $25,000 toward rebuilding. Before signing, I specifically asked whether the tenants' belongings would be included in the cost, and was told they would not be charged to me. I have this in writing. I was also told verbally that this would be handled as a full-service job since I live out of state and couldn't manage it myself. After the second payment, I was informed certain portions of the project -- including electrical work and the kitchen rebuild -- would not be handled after all. From there, the project became increasingly hard to manage and communication broke down. Despite what I was told, I was charged over $6,000 for work involving the tenants' belongings. Several other billed items also didn't match what I found on inspection: stains still on doors, windows that hadn't been cleaned, bathrooms that didn't appear cleaned, and painting that looked incomplete or poorly finished. I had to dispute multiple charges, including one for AC cleaning that was ultimately removed -- which raised real concerns for me about the accuracy of the billing overall. Beyond the direct costs, this situation led to lost rental income, an ongoing tenant situation, and repeated trips back to the property to sort things out. I also had an interaction with Patrick that I considered threatening, which I reported to law enforcement. I have documentation, photos, messages, and billing records supporting all of this. I'm sharing my experience so other property owners can do their own due diligence -- the sales process was far better than the actual execution, communication, and billing turned out to be. I wouldn't hire this company again, and I'd strongly recommend getting scope of work, pricing, and every charge confirmed in writing before paying anything.

Stay away. Read the owners response to bad reviews (yelp or google) he argues with all customers…read more That says a lot. Professional companies do not do this even if they believe they're correct. When trashing drywall and materials as expected, they were not supposed to trash anything personal. When the trash bags were outside we found a trophy, old family photos, blankets, medals and more (some in photos). I don't know if I missed more, I hope not. Owner claims we are liars and did not look through bags. I attached camera proof of me looking through the trash because of this. Don't know why he would think this is a lie because I can prove I did. Company showed up announced last day to pickup machines, 2 hours after scheduled time. Owner claims we "screamed and called them names," during this interaction. We have cameras and this encounter on video. No voices were raised or names called. That is pure slander and untrue. Company would leave after 2 hours of work and say they need to return next day (more than once), after you've already taken the day off. I have filed a complaint with the BBB, owner responds, said I called him/his company names, yelled, was "abusive", that I messaged him on weekends, and much more. All of these things are slander, I was nothing but kind to them. Phone records, cameras, and photos prove I have never called this person on a weekend and his other claims are lies. Company does messy work, randomly will damage things (shown in photos). Mold inspector said he can tell his work was not properly contained, this is a health risk. He also said 8,316 dollars is ridiculous for what was done. I showed company owner black mold on baseboards prior to work (pictures show). It was left and my home has failed the 2nd (final) test. Owner had a problem with us keeping our animals locked away during work. We made sure we were home and told him many times to let us know when they need to enter that room with the animals for work, they failed to ever inform us when they want to enter the room and then blamed never getting to it on us. Company left our front and back door wide open for extended periods, as long as 3 hours sometimes, for anything to get in. Owner claims he knew the first air test would fail and I wasted my money. I have a message from him on 01/15 of him claiming otherwise, I will attach it below. After feeling the work was done (shown via text), an air test failed, and owner claimed he absolutely never thought the work was done. Another example of random unprofessional lies. After this test fail, owner said our bar NEEDS to be gone to pass. So I allowed him to rip it up, re clean basement and tested again. Test failed again, so the bar is gone for nothing. I hardly spoke to his employees besides an occasional thank you, and owner says one "quit because of me." Then he said he fired one over me. Thy makes 0 sense. Company unplugged our basement fridge and we didn't notice for days. I asked them to please leave original doors and frames, they ripped every single frame up anyway. I would've allowed them to if they told me they needed to. Owner said we had a pipe leak. Within 24 hours I had a plumber out who fixed it. Later on owner claimed we "had a bathroom flooding the basement and argued with him about it," this is an example of the owners slander. I can prove I had a plumber there asap and never argued so I don't understand the random lies. This review is to warn.