I cannot express how much DRP helped us. They were kind, friendly and compassionate. Beyond that…read morethey went Way out of their way to make sure our family was taken care of. They were Excellent! I recommend this group Highly!

You do not want to deal with this company. After our house flooded we had a DRP representative…read morecome to our home and talk to us about what needed to be done to finish drying out the house, look for and remediate any mold, repair/replace drywall, molding, etc. We were told they could do everything but the representative said he needed to come back with another person in a couple of days to reexamine the house and be in a position to give us an estimate on the cost of remediation/repairs. This company had been recommended by a contractor who had worked on our house and whom we thoroughly trust. He had worked with this company before and highly recommended them. The DRP representative promised to call in a couple of days to set up a time to come back with someone else from the company. When I did not hear back, I tried to call the representative. He did not return my call. I then texted him and got a reply that they never heard of the contractor who recommended them and were not interested in doing the work because they were too busy with other projects. He could have told me from the beginning they were too busy. I lost valuable time waiting for someone who was never interested in doing the work in the first place. As a result, the mold situation in my house has probably worsened. I would never trust this company and would urge anyone considering hiring them to look elsewhere.

Highly recommend working with Built Restoration and Construction Services!! Andy was a breathe of…read morefresh air when he came to bid on my job that another restoration company had abandoned. He was extremely honest and upfront about all the costs, time frames, and processes. He took the time to fully explain everything and answer all of my questions. He is very professional and experienced with working with insurance companies on claims. His team was very professional, on time, did great work, and was very respectful. The work was done on time and I have been extremely pleased with it. I've run into Andy multiple times after my project was completed and Andy always stops to say "Hi", he is truly a person who cares about his clients. Please do not look any further, Built Restoration and Construction Services is the company to hire!

I am so lucky I found Andy and his team. They do it all. I had severe water damage on three…read morefloors of my house, and ended up having to move out because the damage was so bad. Andy and Keith helped me every step of the way, from the water mitigation, to the repair and restoration of my entire kitchen, two bathrooms, and every floor surface of my 2200 sq ft house. This being my first house and first claim to file with insurance, he took the time to walk me through the process step by step and always answered my calls (which were a lot). His crew worked hard and efficiently, and I felt very safe leaving my home in his hands. He was able to get the job done much faster than anticipated, some because of timing, but mostly because he's extremely organized and dedicated to his clients. I had a few other contractors come out to the house before I found Built Restoration. Andy and Keith blew everyone else out of the water with their professionalism, insurance knowledge, attention to detail, and positive attitudes.

I would absolutely recommend AWE for any demo project. They answered my calls and texts, they were…read moreon time, they made this process seamless. Of course- I thought they were fair. Before getting quotes for this job, I actually considered doing it myself- it was the demo and removal of 2 sheet metal sheds. It's not hard or complicated, so I figured I'd give it a shot.... Well...after staring at them for a week, I decided that if I can get the job done at a fair price, I'll pay for it I had some CRAZY quotes and then I spoke with Jerry, who assured me that it will be a job well done and really- it was perfect. Instead of spending 20 hours on a project, I paid Jerry, who completed in 3.5 hours, and it took me 4 mins to write this review. HIRE AWE AND JERRY- you won't regret it.

Great experience. Quick to respond, helpful and professional. Would definitely use again.read more

The work they do is good but BEWARE - this business will inflate the cost of any work that needs to…read morebe done so that you are forced to go through homeowner's insurance. I had a leak that was coming from the ceiling of a downstairs closet. I thought it might be a complicated leak from the second floor bathroom - I was so happy to see when the closet ceiling was removed that the leak came literally from a part directly on top of the closet ceiling (so water hadn't been traveling all around the second floor). It was a simple situation. These guys jacked my bill up to over $5000, which forced me to go through homeowner's insurance. I got it brought down to just over $4000 after complaining. ...also note, they will not give an estimate in advance. They never gave me one throughout the time they were here and they never gave one to my friend in Providence Downs neighborhood. They just wouldn't give her a dollar figure and, in her case, she wasn't dealing with an active leak, so she chose to not work with Sunshine and instead chose a company that would give her an estimate. After what happened with me, it's obvious that they avoid giving a dollar amount so that they can start the work and then inflate the cost once they're already working. ...lastly, they charge by the hour - something I hadn't realized as I would see them arrive and park at my house and take forever to get out of their truck. They even went to my neighbor's house to inspect something for her when she saw their truck and came over to ask them about something at her house. Yes, I'd thought it was odd that every time they came they just sat in their truck for so long but it never occurred to me that they were killing time and that I was paying for it.

What a pleasure it was to work with such a hard working, quality oriented company. They we're…read moreprompt and worked well with the insurance company. A couple of their workers (Lupe and Georkis) were the best. They were hard workers and kept us informed as to what was going on. The workmanship was excellent and Tim the owner was very fair to work with. When disaster strikes, they're the ones to call.

I am so pleased with the service provided to me by this company. We were referred to you by…read moreRoto-Rooter who has scammed us out of 12 K. We are, however, very happy with YOUR team as they not only put our home back together perfectly, but did not overcharge us and made everything very simple for the insurance company. We have not had to pay out any extra money for services provided with this company. Thank you.

great company. They told me exactly what they were going to do, helped me with insurance and great…read morepricing.

***Update*** So while this was far from a good experience, I can say that Restoration 1 of Greater…read moreCharlotte admitted, fixed, and apologized for their mistake. They have credited my account and closed the invoice. It was a painful experience, but it does all appear to be a mistake. The response from Restoration 1 of Greater Charlotte is that all of the people I had issues with are no longer employed. ...so I removed the names. Should I fully amend the review? I will leave it up for now February 2024 ---------------------------------------------------------------------------------------------------- I am nearly 50 years old, and Restoration 1 of Greater Charlotte is - by far - the worst company I have ever used. It has been an absolute freaking nightmare. ***You can read it all but here is the short version: They overbilled my insurance (State Farm) and then (months later) billed me ($1516.45) for the rest. When we called to question the bill (and why State Farm hadn't paid) they always sent us to voicemail and didn't return the calls. After one month, they sent the bill to collection... and they still refused to answer any calls... now they are placing a lien on our property. *** Initially, they were quickly on the scene and had a contract in hand. I should have taken that as a warning. They wanted me to sign a contract prior to doing sufficient research. The representative told me that we were in luck and that they use software that links into State Farm. That way there are no squabbles about the amount of time (and cost) of the water removal. That they would enter it into the system and the process would be seamless. It wasn't seamless. The next morning I talked to our insurance adjuster and he verified that Restoration 1 uses their system and that it was ok to authorize them to do the work. So I did.... big mistake. The next day they came out and did the water remediation work. They did an absolutely awful job. They left dozens of staples sticking up from the subfloor and the wood flooring was broken in a jagged pattern making it an incredibly dangerous trip hazard. Simply put, we could not walk on the floor. After one month, they FINALLY removed all of the staples that were sticking up, but did not do anything to make the wood floor less dangerous. At the same time, we had planned to use them as our general contractor to do the repair and build back. We need all of flooring, cabinets, and countertops replaced. After 2 months they hadn't done ANYTHING - they kept saying that people who needed to review the case were on vacation... and blah blah blah... but nothing happened. The house was 100% unlivable, and there wasn't even the beginning of a plan to get it put back together. So we essentially fired them from the rebuild and hired a different company (ERX .. which has been wonderful). We thought we were done with this terrible experience with Restoration 1. State Farm had paid them for the remediation (around $11,000 which was a staggering sum since all they did was remove some flooring, bust open some cabinets, remove a bit of installation, and put fans/blowers in our kitchen.) The cost was insane.... and I actually felt bad that State Farm had to pay out that amount. I should have felt bad for me. Fast forward 2 more months.... we received an email that there is a balance due of $1516.45 with Restoration 1. How could this be? State Farm has already paid them a King's Ransom... and their systems are linked, so why is there a discrepancy? And how could it possibly cost EVEN MORE than what State Farm paid? Well, we never got the answer to those questions, because Restoration 1 will never call you back. We would call and talk to the person on the phone and she would tell us that we need to talk to (name deleted)... but (Name Deleted) apparently only works 3 hours a week. She is either on vacation, picking up her kids, at a doctor's appointment, or in a meeting. One month later... we get an email stating that the balance is in collection. A reminder, we still have no idea why we owe any money. Then... the stars lined up and ... (Name Deleted) called us!!!! Awesome! Well not so awesome... she only called to tell us that since the balance is in collection she can no longer discuss it with us. I state, rather emphatically, that we have no idea what we are being billed for... why didn't State Farm pay it like they (Restoration 1) said they would? Brittany said that she couldn't help us, but she would talk to the owner, (Named Deleted). I was somewhat happy... surely (Name Deleted) as the owner would review the case, and realize how poorly they handled this whole case. Yeah, that never happened... Ron Jones never called us back. I gave him the benefit of the doubt and tried calling him a couple more times.... but those just went to voicemail. In the meantime...we were notified that the collection agency is moving to have a lien placed on our property. Good times.

I had surgery and family came to assist me for a week. They don't clean like I do, so I hired…read moreMaunica's Lifestyle to clean up after them. They were timely, very professional, and did an excellent job. So well I hired them on a part time basis. I highy recommend their services .

Best company for restoration out there! Amazing teamwork and the finished product in my kitchen was…read moreoutstanding! I would recommend this company to anyone looking for a restoration company that can do the job quickly and efficiently. Great work guys!