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    Services - PuroClean

    Mold remediation

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    4 years ago

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    Josh N.

    Thanks Bill! Glad we could help!!

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    SERVPRO of Reno East

    SERVPRO of Reno East

    (2 reviews)

    I don't even know where to begin with how amazing this company is--we experienced for the first…read moretime a homeowner's worst nightmare, which was our kitchen & laundry room flooded while we were on vacation for a couple of weeks. Not only did we have a lot of water damage inside & outside, but also black mold inside our floors and walls. From the initial phone call to having someone come out for an estimate to finishing the project-- the team (Kirby, Ryan, & Trey) were nothing short of amazing. Not only were they the best price out of all four estimates that I received, but they were the only ones from the very beginning who seemed like they genuinely cared about my family, educated me throughout the whole process, & guided me on what needs to be done after they are finished. The response time 10/10. The communication 10/10. The efficiency 10/10. This situation happening to us was terrible, but those three (Kirby, Ryan, & Trey) made the process easy. Kirby especially went so above and beyond for us--calling numerous plumbers for hours for me, communicating with others who were working on my house besides Servpro, & him and his team even came out on a Saturday because they wanted our house done for us. Thank you all so much for everything, you guys deserve so much praise!!!! p.s. extra thank you ryan & kirby for putting my trash cans back inside after trash day

    Extremely disappointed in this company's customer service. Austin Allen was the one who came to my…read morehouse to do the inspection to give us a quote. After many, many calls back and forth because neither us, or the insurance agent got the quote that was supposedly sent out, Austin just stopped answering his phone, and didn't return any of our calls all together. This was extremely disappointing after being told by Austin himself that someone would be able to start on the job that same week. Not sure why he couldn't have just said they weren't interested in the job, instead of leaving us hanging for weeks.

    Advance Installations - Residential Remodel * Small Commercial * Tenant Improvements * Fire & Water Damage

    Advance Installations

    (4 reviews)

    I had a upstairs toilet that had leaked for a long time. I created a lot of mold on a downstairs…read morewall! Advanced Installations was contracted to remove the mold on the drywall and 2x4 studs behind it! It was a mess. They did a great job! I also contracted with them to replace the 2x4s and drywall! Their crew of Mike and Jim were superb! The work was done quickly, and I am very happy with the result! Tony and Pat kept me informed! I would use Advanced Installations again!

    My experience with this company was as disappointing. I was recommended to this company by a…read morefriend who is a contracting company and neighbor. I thought for sure I had found the answer to my home repair needs. I did not. After waiting for a return to my phone call for a couple of days I was finally contacted by the estimator and we set up a time for him to come to my home. He did tell me that he may be "a little late". The day of our appointment arrived, he called about 15 minutes before the agreed time and said he would be to my home in 30 minutes. He did not arrive until an hour and fifteen minutes after our set time. Then while looking at my home he told me that getting the siding materials for my home was no longer possible. I had already checked this information out and knew that it was possible. I shared this with him. I named a lumber company that could provide it. He told me that that company was no longer in business. He made a phone call there and then and either learned that he could get the product or that the company I mentioned was in business? We walked the house and I gave him the information as to scope of work I was looking for. I asked how far out they were in scheduling. He didn't give me a real answer but did say that they might be able to "fit me in". He would get a quote to me in a couple of days. My quote came a few days later via email and I did accept it via email. I sent a second email and asked when we could get this scheduled/started. Later that day I received a phone call saying he had bad news. The quote sent and accepted was no good. I was quoted the wrong amount and I would be sent a new quote the next day. I received that new quote with the exact same scope of work and wording but this one was hundreds of dollars more. I asked how a mistake made in their office was to become something I should pay for? Needless to say I declined the second quote...and the first. When I spoke to the president of the company I shared my experience with their estimator and the quote situation. They "stand behind their employees". I hope this helps anyone considering using this company. For me, my time is valuable and as is a company's word/quote.

    PuroClean - biohazardcleanup - Updated August 2026

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