Easy to contact/speak to a Live person when arranging a pick up. Pick up is easy to arrange and a donation receipt is left at your door.

Never had any issues.. they come when they say they will. Easy to reach and find out when they are in my area.

I used Purple Heart for many pick-ups. I've had no problems, BUT to get someone to answer the phone is awful! They say they close at 4:00pm, but I just tried to schedule a pick-up and I got an answering machine. read more

Purple Heart is a nonprofit which helps our vets in a number of different areas. I usually don't think to call them when I have stuff to donate, but once in a while they call saying they will be in the area collecting donations of clothing and household items. Sometimes we do, and since they pick it up it makes it easy for us to donate our unwanted possessions. When they call, they say who they are, why they are calling, and when they'll be in the area. They then ask if you have anything to donate (they are not pushy about it). Don't worry about being home, you just label a bag or box full of donations so they know what to pick up and leave it outside before the time they give you. They'll get it. They will leave you a receipt too. They sell the items they collect to thrift stores and the profit is used to help our war veterans who have earned the Purple Heart. I also think they take vehicle donations, although we have never had one to dispose of but it might be something you would like to look into. What they accept: http://gd.purpleheartpickup.org/gd.donations/main/acceptabledonations.aspx FAQ: http://purpleheart.gooddonor.org/web/pagedetail.aspx?pgID=frequently%20asked%20questions read more

See all

The good thing is that they do pick up regularly. The bad thing is that even though they leave receipts, they are not honored by the state of michigan in case of an audit. The year I moved, On 3 occasions I donated numerous boxes, Clothes, dishes, collectibles, tools, yard stuff. Got the sign "receipt" they left. I sent with the boxes each time an itemized list of contents, and kept a copy for me. I only deducted 200 dollars as contribution because I never had a value on receipt. 3 Years later was audited by the state. they questioned contribution, I gave them the receipts I got from Purple Heart. They were rejected, not itemized and no value. I contacted Purple Heart. Sorry, they can't do that. I had to pay back the 200, plus penalty and interest. Fortunately I also transported dogs for a rescue and never collected for gas so they gave me itemized receipt with dollar amount and was refunded the money minus 50 bucks for some kind of fee. I still donate to Purple Heart for the pick up convenience, but it is better to donate to a VA hospital you can claim 50% which is higher then other charitable donations. However they do not accept clothing. read more

Purple Heart does a fantastic job. They call the week before they're going to be in the neighborhood and also the night before with a reminder. It's so convenient to do a donation with them. They pick up as promised at your house. No more loading up the car, driving somewhere, unloading and driving home. I saw other reviews that said they don't show up etc. Well, I've been using them for many years and I've never had ANY problem with them. read more

The items I left for Purple Heart were picked olio on the scheduled day but unfortunately so was my outdoor lamp. The lamp was plugged into a timer. The items for purple heart were bundled with plastic to protect from the rain Purple Heart did return the lamp 4 days later but unfortunately without the shade. The staff insisted there was no shade and refused to see if it could possibly be in the store. I will not use this service in the future read more

I called for a pickup well in advance of when I needed it. I called the day before to confirm and give them an itemized list of items to take. I asked them to knock because or doorbell is broken. He came by, picked up item I had put out for trash and refused to come back. They said they could come back next week, but when I called they said it would be "some date in the future" and they were not pleasant about it either. I had to take the day off (I am a substitute teacher $130) and now I have to pay someone to pick it up ($170). I don't have that kind of money. read more

So what do I have to do to stop these people from calling me. I'm on the do not call list and I've asked them several times to stop and they won't. They're about to get their asses in a sling when I report them for not honoring proper requests not to call read more

Great service. The lady on the phone and the gentleman who picks up the donations have always been kind, and professional. A very worthy charity. read more

I love their pickup service. Reminder calls the day before. I owed the ladies their a huge apology previously. I swore they hadn't left me a receipt and demanded they send me one in the mail. I ended up finding the one they left after snow melted, now I assume it blew away. Lesson in jumping the gun learned. The drivers are considerate and kind. read more

Two years ago we got a call from purple heart. We put out 5 large bags of clothing, we saw the truck stop in front -the driver looked at the bags -from his seat-and drove off!! this year they called again, we thought we would try again, first we did not get a reminder call,2 no-one came,it sat out all day- no pick-up!! NEVER AGAIN!!!!!!! read more

have been donating to them for years but was disappointed that they not only did not leave me a tax receipt for my mother's estate but I also have called twice to get one and am still waiting 3 weeks later with no receipt. Is this anyway to run a business? read more