Really bad customer service issues. A young man referred to himself as being a slave after asking…read moreif I was done to put the shoes back for me and then later told me I wasn't allowed to try using my orthotics in the shoes. His tone was rude. I went over to Scheels instead and had the exact opposite experience and didn't pay a lot more for shoes I was allowed to actually try on the court a couple of times and still return. After having been a customer for years when they were called Off Broadway, I'll never go back to The Rack Room.

1-Store mgr doesn't dress professional, hair up is a messy rolled of bed bun'ish. Perhaps the St…read more Mgr needs to dress and look the part. And not blend in with the the rest. Set the example= Not be it!! Store looked better when it was Off Broadway!

The store was great. Wanted to look at the merchandise, but I was afraid I'd buy something. I got a…read morepair of glasses prescription. They were really helpful team there Christian in particular it was very nice and responsive over the phone and I made my life easier definitely recommend these guys.

Staff was super helpful. My Husband forgot his favorite sunglasses while we were on vacation. We…read morestopped in and he found the exact pair color and lenses he wanted the gentleman helping out found exactly what we were looking for. They also had a buy one get one half off and we found a new pair for me as well. Great selection, clean store and helpful staff.

Recently my husband was in need of a new suit that could be worn in Las Vegas heat for a wedding…read more We went to many places looking for one., as we were pretty desperate as we only had a week to source one. One of the last stops we went to before we made a decision was In Italia Men's Wear. We were greeted with warmth by both Jhovani and his assistant, even though Jhovani was working with another client. The place is intimate and there is always at least another client here each time we have walked in. My husband was lucky and found a suit "off the rack" as we were pressed for time. Jhovani went above and beyond while still offering to tailor it in time for my husband so he can look great in it before we left the following week even though his schedule was pretty packed. His assistant measured him to have the suit fit perfectly, Jhovani double checked her work as was very pleased. We were promised it will be done by end of day the day before we left. While looking around my husband also found the perfect shoes that matched my dress so we could coordinate. They delivered earlier than promised. We are very grateful for them. I highly recommend coming here to buy a suit. Jhovani also does fully custom suits as well. The service is impeccable, and so is the quality of what they have. Plus, we were stoked to support a small business. We were extremely pleased by the quality and didn't mind investing in this suit as it will last a long time. The value of what was delivered is worth it. Don't hesitate to stop by! My husband plans to go here again soon to invest in a fully custom suit by Jhovani.

In Italia is a beautiful men's wear store with passionate and knowledgeable ownership who know how…read moreto make you look and feel great. I came in for a special gift and Jhovani was quick to ask a few questions to get me looking in the right direction. I loved how the store had everything from custom tailored to casual everyday options, all of which made by high quality designers, all carrying the hallmarks of having the best materials and craftsmanship available. This was quality you could see and feel, but also quality that Jhovani could speak to so you could share the story with others. This is what sets stores like this apart from other retailers and reminds you what you're paying for when shopping at them. I was beyond excited to give this gift and even more happy to see how well it was received. Jhovani is also a tailor and the shop offers tailoring for the items they sell. Tailoring is a dying art and while we can't access the craftsman here keeping it alive, I am glad to see it continuing and hope that Jhovani is able to find more talented folks so that we can all access this service. It's one we need badly! If you haven't been in, make a gift your first reason. You'll impress yourself and the recipient, and leave with plenty of reasons to go again in the future!

My great experience was due to a young woman named Emily E. She was the definition of excellence…read morein customer service! I went in here with my wife to see if they had any t-shirts or shorts for my granddaughter. I have not shopped here before and was having difficulty finding exactly what I wanted. Emily was incredibly helpful in finding sizes and colors that we couldn't find ourselves. She modeled the kind of customer behavior that is uncommon, and we spent significantly more than we would have had she not helped us!

The store was clean and fairly orderly. They have a wide variety of clothing. The employees were…read morefriendly and helpful. This is a good place for locals.

Since I would only expect an overpriced men's clothing venue inside a Reno casino, this store both…read moremeets and exceeds my expectations. My father-in-law forgot to pack swim trucks this weekend. Since $100 for a pair wasn't worth it, he swam in his fitness shorts. Aside from men's swimwear, they do have a good selection of men's clothing, from casual to dressy. Be prepared to pay a little extra, but based on the brands they have, you'll probably get what you pay for (in a good way).

I decided I needed new sheets and Macys was having a 60% off sale, so I went after work. I hadn't…read morebeen there in a long time, I remember the days when I would stroll through the mall and browse the shops for relaxation, but those days are long gone. Everyone buys everything on-line, but when it comes to sheets, you must go directly to the home department and find the lovely salesperson to help you! She found three types of Hotel Collection sheets with different price points. Then she took me to each of the bed displays so I could pick up the pillows to make my decision. My favorite brand is Hotel Collection, this will be my third set! In my lifetime, I have learned, you must buy quality sheets, you work hard all day and you must relish in the softness and comfort of a good night sleep! I got the 100% Supima Cotten 680 Tread Count! They come in a variety of colors and I chose the green fora calm restful color. I got the Cal King normally $500 for $200 now that's a steel! Believe me you won't be disappointed! If you don't have time to go feel the sheets, take my word for it and buy them now on-line. It's a full set, 2 sheets and 2 pillow cases. You won't be disappointed!

5/29/26- Popped in…read moreto see if there was anything to take with me on the mini vacation.. Found a really nice pair of Democracy brand jeans marked down! I was standing in line when a salesclerk from the handbags grabbed to ring me up.. However the other two registers weren't working so she walked me back to the main register. She was so apologetic, for trying to save me time .. Just a great shopping day yesterday and the staff was so nice..

The Levi's Outlet Store is a great place to shop for quality denim at really good prices. They…read moreusually have a solid selection of jeans, jackets, and basics, and the deals are definitely better than regular retail. I love being able to find classic Levi's styles without spending a fortune. The store is organized well, making it easy to browse different fits and sizes. The staff is friendly and willing to help, though sometimes the store can get busy and it takes a bit longer to find assistance. Overall, it's a reliable spot for great styles, great value, and dependable quality. I'll definitely keep coming back!

My wife and I came with a Levi's denim jacket that we gifted our friend and unfortunately didn't…read morefit our friend well. Lauren and Nina however were able to help out and find a matching jacket and were able to trade it in for a different size! I think just being valued for that particular transaction alone made us look around and buy more stuff! Quite the store and service!

This was a cute clothing store. I really enjoyed the jeans/ pants options, along with their graphic…read moretees. Unfortunately this store is closing down. They are having a big sale. And selling clothes up to 40% off. We went on Tuesday last week and on Friday the locations doors were locked. The Meadowood mall location is still open I believe. This was my favorite clothing store for throwback cartoon clothes attire. I'm sad to see it go.

I love rue 21 it is always one of my go to spots when I come to Reno, however this last visit was…read morenot that pleasant. The girls there working looked just miserable. And their customer service was not the best. Asking for help almost felt like an inconvenience for them. I hope that they were just having a bad day and that's not how they are all the time. I will go back simply because I love it there. But I hope the customer service next time is a lot friendlier and inviting.

Very friendly and helpful staff. Not sure why the low stars reviews…read more I asked them about the balloons, which I was not buying today, but for the future, and the staff patiently answered my questions. Store was clean too, quite lots of selection. Pretty good price. Normal Five below prices.

Stocked shelves. Isles were clear even with the Xmas stock…read more Prices are well marked and store organized. Employees were friendly and available for help. They man the self check area to help when needed. Walk around and you will find one more thing to buy! Large candy selection with some vintage selections.