Juanita was awesome…read more After going in and looking around for quite a long time and going up to the counter with questions, Im glad we did not wear her out. She was always polite and professional, and she helped us with our coupon situation. We had business in the area, and it'd been a while since I'd been into my favorite store, so I decided to get some necessary items for my closet. After looking at the sales racks and then the regular inventory, I finally came to a decision that that should do nicely. Our purchases neatly filled one of their large shopping bags. And we walked out with a smile on our face. Because everyone in that store gave us excellent customer service. That was from the minute we entered the minute we left.

Holy broken promises... I forgot that I promised to update!…read more The shirts I had tailored turned out great!

We went here took for specific tops for work and pants and we were able to find some cute clothes…read morefor decent price! We found lots of sales too! We found this cute beige jacket for sale for $39.99 and decided to get it because it matches with a lot of my outfits. I found some really cute baggy cargo jeans! Still a little long since I'm short, so I will have to hem them. Place is big and very spacious and organized! I was able to find a lot of my sizes in the clothes. Staff was really helpful, and helped us do the self check out since we bought a lot of clothes! I love Uniqlo because their quality clothing is really good! I will be coming back again soon!

A great store. This review is strictly for their return policy when you buy items online. You…read morecannot return the item to the store. I learned that you'd have to return them via mail (fed ex) which you have to pay for, it's $7 that comes out of your expected refund. You'll have to package it in a box and go to fed ex and it takes a week at least for them to receive it - it's in New Jersey. Then several more days for them to process the return (I'm at this stage right now with my online return) and a few more days to see my refund. What a HUGE hassle!!!!!!! I don't really shop here - I have done so once in the past (last year) in store during a sale for a down jacket which I have to this day and is one of my favorites, very lightweight and keeps me warm. Now I know better than to shop online - or be mindful of the exact size I need before ordering.

What a great store it's got a designer feel when you walk in. I just was there for the first time…read moreand was greeted by Paula and Debra, the GM and the manager they were fantastic and extremely helpful very informative and professional. This store as with all the other banana stores focuses on quality and they have a great variety not to mention the prices are all incredibly good for the quality That you're getting. Have everything from casual to formal one stop shop for men and women.

If factory wasn't on the sign you'd never know otherwise. Had a very pleasant experience here…read more Great products at great prices. The manager Deborah is so friendly and helpful.

Very good. Service was good. I'd recommend an appointment, I will next time. Not a problem it…read morewas easy enough to try on seperates and then when we pretty much figured it out, we did get some very professional service. I got it tailored there, just lengths, and it was ready when promised in about a week (I was not in a rush). Not cheap, but pretty nice stuff,

I needed to get a jacket and pants, went to the Men's Wearhouse in Pleasant Hill. I walked in and…read morewas greeted with one of the salesperson her name is Genesis. She asked what I needed and told her what I was looking for and she helped me out. Genesis took down my measurements and picked out a couple of jackets and a couple pairs of pants. She was very nice and attentive, like ie. asking how it fit and suggesting alteration so that it is tailored to my needs. Everyone of the staff that was working when I was there were really nice. Thank you Genesis for the great service!!!!

Amazing customer service, and the sweetest ladies work here - they are always attentive, friendly,…read moreand incredibly helpful. Solemate offers a great selection of trendy clothing and shoes for young adults, including Valley Dreams apparel, adorable keychains, and Nike shoes. It's a fun boutique with stylish finds and a welcoming atmosphere.

This place just sold me fake Needohs. They have real boxes, but the Needohs are 100% fake. Buyer…read morebeware.

Where do I even begin with this place. The service and customer care is amazing. They made my…read morebrother and I feel so welcomed and took care of us both quickly and with so much attention to detail. They had a wide variety of suits, ties, shoes, etc. They not only had a great selection of suits but their pricing is very fair. Friendly and affordable is the best way I can put this place. I'd highly recommend checking out Pheroni out if you're looking for anything to wear for an event or just to up your style.

I bought my son's prom suits from this company twice. I love the selection, the service is awesome…read moreand the value of the suits are great.

This is my favorite menswear store in the bay area. I really did the vibe of the place that they've…read moreput together and everyone on the staff is super friendly. I've gotten a pair of nice denim here from Warehouse as well as fatigue pants from Orslow. Both times, the staff was on point with helping me nail the sizing. I'd highly recommend this shop to anyone looking to update their wardrobe or add a few pieces to their collection.

Jake was really helpful & we had an excellent shopping experience. We came for jeans for my partner…read moreand we left with the perfect pair -- as well as getting all my questions about denim answered. Overall, the trip was one of the better shopping experiences I have had. They know their stuff and pack a lot of selection in a relatively small store. The one comment I have that doesn't have to do at all with the customer service (which was top-notch) is that the website makes it look like there are fewer options in the store than you actually have (because of what it says is "unavailable for pick up"). So, I'm extra happy we live nearby and made our way in to look.

I really like this store. This particular store feels bigger than some of the other ones nearby,…read morehas a larger selection, is often organized and parking hasn't been bad. I love coming in to see what I may find today. You just never know when you may find some incredible bargain. But the customer service is unfortunately lacking. The individuals at the register are often rude and lack the basics of customer service. They also got rid of their scanning systems, which makes it less convenient and harder, as you have to wait in line at the changing room to get pricing.

Very disappointed with my experience at Nordstrom Rack…read more I purchased a shirt for my daughter just two days ago, and when she tried it on at home, it didn't fit and was also extremely see-through. I went back to the store hoping to either return it or at least exchange it for something that would work. The cashier was actually very nice and tried to be helpful. She asked her manager about the return, but unfortunately, the manager was very blunt and came across as rude when explaining that because it was Labor Day weekend, they were not accepting returns for red tags. I understand that stores have policies, but not allowing a return or even an exchange on an item purchased just two days earlier because of a holiday-weekend policy doesn't make much sense to me. I would have appreciated a little more understanding and better customer service from management. I have always associated the Nordstrom name with good customer service, so this experience was especially disappointing. Unfortunately, I won't be returning to this Nordstrom Rack.

I brought in 6 pair of shorts WITH tags fully attached and asked if I could get store credit. Yes,…read moreI bought last year and pulled out my summer clothes... the shorts no longer fitted me. The manager showed me a size 10 pair of shorts (mine were all size 8) in white and said I can exchange for this item. I asked him, if you still carry the product and don't have any other colors, why can't I just get store credit... you still sell the product.! His answer was, this is what I have... and I told him what am I going to do with the other 5 pairs...? I took my shorts and left. More valuable in a tax write off than shopping here! Seriously, if the product is still in your store, why could I not just store credit? Terrible service! Will not return!

I visited today and was completely ignored. A white family entered and they were greeted. It was…read moreinsulting so I returned the merchandise I had in hand to the rack and walked out. Completely different service and product quality compared to the Banana Republic store down the way.

The right shoes--and the right guidance--can make all the difference…read more I returned to Road Runner Sports after my Nike Pegasus 42s started feeling unstable, almost like my ankle was rolling and the cushioning was off. Thanks to the VIP program, I was able to exchange them within the 90-day return window and work with Travis again. Travis is knowledgeable, patient, and great at explaining how each shoe moves and supports your foot. Based on his demonstration, I switched to the Brooks Glycerin Flex, and I'm glad I did. During a run, I stepped into a hole in the pavement, and I truly believe the stability of the shoe helped keep the injury from being much worse. Road Runner Sports is an excellent resource for runners and athletes because the staff considers your stride, foot strike, comfort, and activity level--not just the shoe's appearance. The prices are comparable to other retailers, but here you also receive expert guidance and the added protection of the VIP return policy. Congratulations to Travis and his future bride on their upcoming Halloween wedding! I definitely recommend this location.

Important: This review is specifically about Road Runner Sports' online sales and customer service…read moreexperience, not their retail stores. I'm a VIP member of Road Runner Sports, so this experience was particularly disappointing. I placed an online order in early August for a pair of shoes that were on backorder, with an expected shipping date around mid-August. From then on, the expected shipping date kept getting pushed back week after week. Each time I followed up, I was reassured that the next expected date would be honored and that my order would be prioritized once the shoes became available. Based on those assurances, I decided not to purchase the shoes elsewhere. Unfortunately, these shoes are in high demand, and by the time I found out Road Runner Sports could not fulfill my order, they were no longer available elsewhere either. Today was the latest date I had been told to expect the shoes. When they didn't arrive, I contacted customer service, only to be told that the shoes were out of stock and that my order would simply be cancelled. To be clear, my frustration is not about the cancellation itself. I understand that inventory issues happen. My frustration is with the repeated delays and assurances that led me to believe my order would eventually be fulfilled. Had I been given accurate information earlier, I could have made other arrangements and purchased the shoes elsewhere. What made the situation even more frustrating was that customer service was of very little help, and despite specifically asking to speak with a customer service manager, I was not given the opportunity to speak with one. As a VIP member and loyal customer, I expected better communication and ownership of the issue. I would have much rather been told upfront that the order could not be fulfilled than be given repeated expected dates and assurances, only to end up with a cancelled order and no shoes after waiting for more than a month. I hope Road Runner Sports takes a closer look at how it handles backordered online purchases and customer-service escalations. This experience has left me very disappointed with the online sales operation, even though this review is not a reflection of their retail stores or in-store staff.