What can I say, just Fantastic! Very professional and knowledgeable about pools. We were so…read moreimpressed that we signed up for the monthly cleaning service.

Anderson did a great job cleaning my pool which has algae. Within 24 hrs, the pool is almost…read moresparkling clean.

Our pool was leaking water on a very cold day in February 2021. I called and a technician came…read moreright out, diagnosed and fixed the problem as best as he could with the freezing weather. He took pictures and referred me to a leak detector. Great service, experienced and professional!

Kirt and his crew are great at communicating and do a great job taking care of pool. I definitely…read morerecommend for anyone looking for pool service and want a nice pool.

Cole was awesome - quick to respond, showed up on time, was a great value, and was able to get our…read morepool heater installed quickly. Really appreciated his customer service approach and will definitely use Tiki Time again!

Great service and communication from start to finish. I was impressed with how quickly they showed…read moreup and completed the work.

American Home Shield called them out for a second opinion on a pool equipment service on my salt…read morecell system. I'm the new home owner and they reported the salt cell needed to be replaced, due to water shorting out the board. I was with the tech Craig when he literally spent less than 2 minutes assessing the salt cell, took pics, and said it needed replacing. Yet, American Home Shield denied the repair saying the tech putting in the notes that the damage wasn't due to wear and tear?.. when. questioned this AHS couldn't even explain what wear and tear really ment or entailed! Really feel these companies work together to give eachother kick backs for using any verbiage that will allow American Home Shield to NOT have to cover a repair!,

All I want to say is if you are using a Home Warranty Co and they send out Cowntown Pools, tell…read morethem you want another pool company to come out. First off they are a very unprofessional company. I had an appointment for between 10 and 12 noon. This guy shows up at 9am in a white t-shirt with no logo or anything and a plain white van. I was reluctant to open my door because I didin't know who he was. He stated he was from Cowtown pool and I said you are 1 hour early, unannounced and you don't have any kind of identification showing who you are. After going back and forth I told him to go in the back yard and I would call my husband who is working at the Police Department and he would come home. My husband talked to the owner who came out and all he told my husband was that we needed a new manifold back up valve to fix it. When I talked to American Home Shield, he told them my pool equipment was beyond repair, just like he has stated in the other reviews that you see here on Yelp. My heater turns on and off and runs. I have the pictures of what my pool equipment heater really looks like and it's nothing like the pictures this guy took and sent into AHS. After reading the other reviews on Yelp, Cowtown has done the same exact thing to other homeowners. They are told the same exact thing and after what Cowtown files with AHS the homeowner is denied coverage. That shows a pattern if you look at all of the reviews on this site. Isn't this a bit supspicious that Cowtown Pools always writes a bad review for Home Warrenty companies so the only option a homeowner has is to pay full price to fix their pool equipment with Cowtown?. I have the Platinum Plan with AHS and they are either to fix or buy me a whole new system if it can't be repaired. Because of what these people wrote they claimed I was at fault even though the pool equipment was over 15 years old and has been out in the Texas heat and elements for 15 years. Isn't this normal wear and tear? Not in the eyes of Cowtown Pools. Do yourself a favor. DO NOT USE THIS COMPANY. READ THE FOLLOWING REVIEWS AND WHAT COWTOWN POOLS DOES WHEN THEY WORK WITH A HOME WARRANTY COMPANY? I want to know why Cowtown Pools couldn't tell my husband exactly what he stated to AHS? He had one story for my husband and another for the home warranty company. I guess if you can't get your stories straight and it's difficult to lie straight in the face to a person this is what you do. I'm going to file a report about Cowtown to Ken Paxton the Attorney General of Texas. They can read all of these same comments on Yelp what Cowntown is doing to customers who have Home Warrenty Companies. I'm attaching photos below to show what the inside of my heater looks like. Everthing is in order, wires are all attached, but the inside is a little rusty. But this is to be expected on something that has been outside for 15 years in the Texas heat and rain. The heater turns on t oo but it doesn't stay on, so Cowtown is lying when they say nothing works. Madeline states my husband cleaned out rodent mess which is an outright lie! All we did was blow out the leaves. My husband looked inside and there were NO RODENT dropings. Besides that why does your company always come up with the same story for every customer who has a Home Warrenty? They need a valve to fix it and you have to do it. Read all of the other Yelp reviews and they all say the same thing. You tell the home warranty companies the same excuse not to pay for the warranty. So you are going to be reported to The Attoryney General of TEXAS along with the attached reviews from all of the customers who have stated the same thing about your company. Worst company ever. You can't be trusted. One last thing. If I had pest damage why could you turn my heater on and off and it ran. If a pest had damaged the system nothing would work, yet you failed to note that in your remarks that the system works. You only state the same thing as you always tell others. You need a valve. Get your story straight. In Madeline's response to me she said there were feces inside the pool equipment. If that was the case the pictures they sent me didn't show ANY FECES ONLY LEAVES! Now because I'm going to report Cowtown Pools to the Attorney General's office she told AHS that I am theartening her. LOL. I have a right as a customer to report businesses to the Attorney General Office if I want to. That isn't a threat that is a right by any customer. You showed NO feces in any pictures, you give the same pat answer as seen in all of these Yelp reviews so that shows something fishy is going on between you and these Warranty Companies. So my Dear, why is your story always the same??? As I stated don't use this company if you are dealing with a Warrenty company. BTW looking on the Hayward website I can get a manifold bypass vavle kit for $79.06. This company was going to charge $4190. Incredible.

They did a great job & there prices are great I would recommend they also keep in contact with you…read moreat all times

From the owner: Over 29 years of experience in servicing, repairs, and remodeling. Pool Pros DFW will take care of…read moreall of your pool needs! CALL US TODAY! 817-449-9271

Matthew is amazing!! He takes such good care of our pool we never have to worry about anything. His…read morecommunication skills, attention to detail and the pride that he puts in his work is outstanding. We would not trust our pool with anybody else.

Mathew is amazing. He was willing to do anything in his power to get our business including meeting…read moreus at our price point. He responded within 30 min after I sent my yelp inquiry out to several companies. He came the following day, tested the water and did a quick clean day 1, and the price was monumentally better than the few other businesses who reached out to me (but at least they contacted me back, many of them never even returned my call, email, or yelp request). He is so friendly, loves animals (didn't freak out when he saw my German Shepherds) and spent actual time talking to my husband and I. We hired him immediately and I sent my friend his info., she has an appointment with him now. There are still companies that will do good, honest, quality work for a reasonable price. He is definitely the best choice. I am posting some after photos as of this posting before he will arrive to do a cleaning. Keep in mind the bottom of the pool is painted a dark grey and it's over cast outside but I can post more soon of what it looks like in the sun *sparkling*. I'll also follow up with the before photos when I find them. Thanks for reading!!

Had a GREAT experience! They were prompt in following up with communication, let me know arrival…read moretimes and performed excellent work at a very reasonable price! Will definitely use them again!

I have gone thru quite a few pool companies over the years. Seth actually impressed me. He did…read moreeverything correctly as I watched. Many folks I've watched take shortcuts over the years. He does a better job and I definitely recommend him.