I recently visited this office and had a great experience, right from the friendly greeting of the…read morefront desk officer upon entry to the friendly and efficient service provided by the gentleman behind Window 10 who handled my issue with ease! I had no appointment, yet only waited about half an hour to be called. I've found over the years that the Social Security is one of the few arms of the federal government that actually makes you feel like they are on your side and want to help. Kudo's to this well run office!

Beaware of this office. City of Peekskill New York politicians obstructed my filings and have done…read moreso for over a decade. The ssa representative literally blocked me from filing for benefits and the administrative appeals and hearings. Obstruction continues theyve obstructed applications and refused the appeals process. They also terminated benefits without notice. While placing methane gas in the basement of my residence in Beacon New York.

special thank you to alla .... we called social security 800# on friday and was met with extremely…read morethoughtful and personable customer service. the kind of customer service that is hard to find these days. i cannot say thank you enough!!!! she helped me help my sister that does not get around easily these days. thank you so much alla

Social Security Administration has my FIVE BIG STARS. If I didn't pay into Social Security all my…read moreworking years I wouldn't be able to live here in Manhattan! What I paid from my paycheck is a fraction of what I have gained in income since I was eligible to receive Social Security Benefits. Social Security has really tightened up the online website. If you are not tech savvy I feel sorry for you. I've learned a lot about my benefits and get my annual income statement. I definitely pay taxes on my Social Security you know! I'm writing this for everyone to be reminded about the scams. Attached is the information sheet SSA asked us to share. In these days of information overload we must stay focused and mindful of every email, text, and phone call. I hope this information from your Yelper Helper is beneficial for you either now or in the future. I'm sure if you are working you're looking forward to retirement!

Extremely knowledgeable and kind, waiting time swift,All agents including security guards very…read morehelpful

Social Security is getting five stars from me for their services in 2023. If you want a detailed…read morereview read my first review if it's still available. If it wasn't for my social security check I wouldn't be able to pay my rent. It doesn't cover my rent but it's a huge help! They have changed the website. I've only used the new updated version once but I had a good experience. I'm really happy they still send my benefit statement in the mail. You can also download it online in your account. My life's work history and award letters are all on the website. You never know when you may need income verification. You shouldn't wait until you retire to view your records for your Social Security. Get the emails to. They will remind you annually to check your earnings record. Finally one last thing! Why isn't anyone else reviewing this Government Agency? Social Security touches every individual from birth to death. These days when you're born you get a Social Security number!!

Social Security at any location is not where I enjoy visiting. It's when I have a hard time with…read moreanything I suck it up and go. They definitely keep our information as secure as they can. They sent a email that our online login as it currently exists won't be available soon. We have to create a Login.gov or ID.me account. I believe I have both set up. I had to set them up when I wanted to view my Federal Income Tax documents online. It was a hassle and it required facial recognition. I'm dreading the change but I know I can go back to this office if I need help! I'm not going to recommend either way. If you can handle anything online avoid going to any Social Security office.

You have to make an appointment by calling and that a jokes because the hold is awfully long…read more Also, forget about requesting a call back.

I needed a name change document and filled out the paperwork online. The appointment times are…read morepretty far out from the day I filled out the application. They do suggest appointments for most things. Some services can be completed online. I came in first thing on a Friday morning and was able to be seen immediately without an appointment. I made sure to have all supporting documents and the the confirmation number of my application ready. I was in and out of the office in less than 10 min. Quick and painless. There is ample parking on site and handicap availability.

They have a very unprofessional and misbehaving security guard in the office on the second floor…read more He's not employable for any kind of job. Will try to force his authority over face masks and would refuse to answer any question. It's disgusting to encounter such people at such offices.

I'm surprised Social Security is still around! We've been hearing for decades that Social Security…read morewill be 86'd and will have died a slow death before I/we can collect what we have so diligently paid into it. For being another bloated Government organization, I've always had good interactions with the Social Security staff, albeit minimal instances that I've contacted them. Here's to finger and toe crossing that Social Security actually delivers when I do file for it, and, I hope the same for you, too!

Given the news reports you almost expect to be on hold for a month waiting for a harried, bi-polar…read morerepresentative who will "be with you shortly." Maybe it was sheer luck but I got through in five minutes and concluded my business quickly with a human who couldn't have been more helpful. When I woke up yesterday I wouldn't have believed that I'd be leaving Social Security a five star review but nevertheless...

I have gone to the social security office in Kingston and I had a horrible customer service. I…read moreinitially took a number....got skipped by people who came after me multiple times....told the security guard I have been skipped and he just told me to take another number....so I can get skipped even more, instead of telling the workers "hey she has been skipped". Then I finally got called by an African American female and she had the worst attitude ever. Not only she did not wanna help me at all, her question was "you live in Newburgh, why the hell are you in Kingston?" Excuse me for not going to the closest social security office by my house....I used to go to school in New Paltz si figured I could just go to Kingston instead after school.....which is none of her freaking business. After all the rude treatment, she still did not wanna help me or simply stupid that she was unable to deal with my case, she deferred me to someone else. I got called by a Caucasian femlae and she was super nice and got done what needed to be done in a matter of 5 minutes...she was the saving grace of this office.

It's hard to believe that the phone receptionist everyone complains about still has her job. She is…read morethe rudest, nastiest, most condescending asshole ever encountered in an agency. Every single time I call, she argues very rudely about my question and gives the absolute wrong information with the snottiest attitude each and every time. It's almost like she just loves to cause problems for people purposely. I finally told her off recently and she sure shut up then. Don't take crap from that asshole. Just because she hates her job doesn't mean she should get away with being a complete bitch.

I spoke on the phone with MS. KORNEGAY a month ago. I live in Texas. The phone call was an hour…read morelong 3/23/2026. This is for her supervisor Ms. Danielle Wilson in Jamacia. NY 11431-5800. Because I wasn't able to get documents needed here at our San Antonio office, MS. KORNEGAY promised she would have documents to me in 7-11 days!!! It was pertinent ,time sensitive info needed for my mentally disabled son's AJL hearing. She put me on hold over 25 times because she needed time to look up info, kept saying hold on when I tried to ask something or give her specific info needed. She sounded incompetent or New. How hard is it to look up the following: Copies of notices sent to my son of overpayments, notices to appeal, that they say were denied, refusal for him to file the SSA-362 for hardship, inability to pay, bank name the overpayments went to, Copy of bank they say they garnished $25,000 and now saying he owes $51,000. Just got notice they are garnishing his disability pay in May in the amount of $890 for the next 5 yr, leaving him with just $680 a month to live on. His car was repossessed, he has no assets. He did not get any of the notices from SSA because his roommate had evicted him,withheld his mail and he was living in his car. I was unaware of any of this.He was diagnosed with severe schitsophrenic-Bi-polar disorder in 2008 was diagnosed by a personal pyschiatrist and a SS appointed pyschiatrist!and & is currently 100% worse, on 6 medications. Would ANY one of you employees who have children, family members you would want to be treated in this manner? THE SS SYSTEM does not care, I am 74 ,I've been to our local office 8 times since 2024, waiting hours when the PA system isnt working or screens with the nbr not working & it sickens me that my beloved 48 yr old son is like a zombie. I've already buried one son at age 33. As for MS. KORNEGAY, this review is for YOUR NEGLIGENCE ,lack of compassion, making promises, & commitments and not following through and you definitely should be fired from the SS TELESERVICE CENTER @ P.O. BOX 5800 Jamacia,NY I had every intention of writing a positive review and contact Ms. DANIELLE WILSON if you followed through with your promise of help. Sleep well KORNEGAY SS ,we are HUMANS, SUFFERRING, but not being heard or shown compassion. being treated like a nbr on your screen, next!!

Currently at the Jamaica Center. Made an appointment, came on time. I go upstairs and find out it's…read morefirst come first serve ??? Why ???? If this was the case I would've came way earlier. It's been 45 minutes, and there are still ~100 people ahead of me. Most did not have appointments. Why do they require appointments if they're gonna let people in? This is the stupidest system and unfair to those who made appointments. I came with everything required, but I am still here. The office closes at 4 pm, so I'm not even sure if we will be seen.

There was a problem with my mother's final payment and I needed to take care of it in person, so I…read morearrived shortly before the opening time today because there's always a line. As with my long-ago visit, the guards were pleasant & helpful and the woman behind the window was very pleasant.

After my mom was discharged from a long-term nursing home in August, I need to assist her in…read moreresuming the social security supplement income. I had to contact the local social security office in New York City at 650 E 12th Street regarding the SSI reinstatement requirements. My first call to the SS representative who answered the phone was very rude. After a few minutes of unpleasant conversation, he eventually gave me a fax number, and I faxed all of the necessary documents the same day. Several days later, I called the office again. I wasn't expecting a friendly person to answer my call, but Rodriguez did. She was really helpful and noticed my fax number was incorrect. She provided me the correct fax number to resubmit my mom's information the same day. A week later, I called the office again to make sure they had received my mom's SSI reinstatement request. After discussing my needs with the representative, I discovered that she was the same person, Rodriguez. It's a blessing to have her help again. She verified that they received my mom's SSI reinstatement request and will conduct a further review soon. I told her that I had previously expressed an interest in conducting a phone survey. However, the phone disconnected me automatically after she ended her last call. I would really like to submit a review of her services. She suggested I use Yelp. Despite the fact that I am not a Yelp user, I would like to try. For such an eager representative for the SS office, the government should conduct a real-time survey so that we can promptly recognize wonderful people like Rodriguez. She deserves two 5-star ratings from me!

I visited the Hoboken Social Security Administration office at 79 Hudson Street in mid April 2026…read morefor help with applying for IRMAA. I called the main SSA number, and was offered several appointments within the next month at various local offices. A 9am in Hoboken was the first available. Always a good idea to get the first appointment if possible, in order to limit wait time. I was seen within about 10 minutes by Ms. Acosta. She was fantastic! Super nice and very helpful. She gathered the information she needed from me, then guided me through filling out the forms. When I made a mistake on one form, she was very patient with me and got me on the right track. Mission was accomplished, and Ms. Acosta made it as pleasant as could be. When I let Ms. Acosta's supervisor know how terrific she was, they both seemed very happy to hear the service was great.

I made an appointment and didn't take too long for them to call me BUT then I noticied later on…read morethat I was missing another tax document so I walk back to Hoboken and the guard let me go in and see if I could find the same man I spoke before on my appt but he wasn't around (I guess out to lunch) so I had to select another # and this time I selected "other" and it took a longer for them to call me again. It took me almost all day to take care of everything I needed to take care that day. Today (3/16/26) I tried calling the office and I was on hold for a long time and the called dropped so I called again and stayed on hold until thank God someone came to the phone line and helped me. The agent spoke with me patiently and provided the information that I needed. Couldn't resolve anything at that moment but will wait 3 days to check if my direct deposited went through. Not easy to be without a monthly income. Thanks Hoboken Social Secuirty Office. But before I go, I do want to tell you that there is a guard in this office that was very unfriendly and I didn't like that.