Fantastic place gave me great service at cheapest price around. Very Secure with fence with barbed…read morewire on top of it unlike any other place. Stuff stayed dry - as a student I really appreciate the deal they gave me over the summer and they picked up and dropped off my stuff. Real nice.

I have a storage at danbury self storage for over a year now and never had any issues, if i ever…read moreneed something the staff is always able to help.

I have multiple storage bins here. Under the old owner they were always communicative and helpful…read more But a larger company bought them, immediately increased my rates for noticeably worse service. But to top it off, I had 3 bins robbed when they had a massive break in and over 50 units were broken into. Their response, immediately increase my rates while offering no new services or protections. And now, every time I've been there since the robbery the front gate that is supposed to be locked and only accessible with a passcode is just left open all the time. I called to complain that maybe, after a massive robbery, they should at least close the front door. They did not. Horrible business. Go elsewhere.

I highly suggest do not Storage your stuff here. I've had problems with them multiple times. If…read moreyou're struggling with money this is not a great place to store your stuff. I don't really honestly want to rate this place but it wouldn't let me continue unless I did something so I really didn't want to read this a one star I wanted rate it a half a star or not even a star at all.

Not secure. No invoices do not know who is cashing checks…read more They paid off tax lien last summer before being auctioned off I am not getting what I am paying for.

Unable to contact by phone email or website. Autopay is still being processed but I have no info on…read morewho to contact to let them know of my vacating the unit. The gate is always open and seems to be unsecure all day and night. I plan on stop payment through my back until I make contact with the owners. If you have property in these units I would recommend moving it as soon as possible.

Kathryn and Doug make this place fantastic for Storage. They are personable and professional and…read morereally care about your belongings. They are both efficient in their work and reach out to go above and beyond expectations. They give a new meaning to self storage as they are equally passionate about their work and extending quality Customer Service. Additionally, this place is fantastic for Storage. It's all one level so there's no waiting for elevators or dealing with multiple floors. The units and grounds are always immaculate and the employees keep everything extra safe and secure.

got us a place in minutes- manager Doug was outstanding - easy - safe - convenient - came thru…read morefor us

I rented from Prime Storage on Old Ridgebury Rd and am very happy. The manager Theresa was very…read morefriendly and helpful. The facility is clean, well light and secure. I highly recommend.

I would not recommend Prime Storage in Danbury. While the facility itself is clean, the constant…read morerate increases are unacceptable. My monthly rent seems to go up every three months, making it nearly impossible to budget for long-term storage. It feels like they lure customers in with one price, only to keep raising it once you've moved in. To make matters worse, they refused to accept my current insurance policy, even though it provided adequate coverage, and instead pushed me to purchase their insurance. It felt more like a sales tactic than a customer-focused policy. If you're looking for a storage facility with transparent pricing and reasonable policies, I would look elsewhere. Frequent rent increases and pressure to buy additional services make this a frustrating place to do business.