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    Prime Storage

    1.0 (2 reviews)
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    2 years ago

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    All My Sons Moving & Storage

    All My Sons Moving & Storage

    (258 reviews)

    I hired All My Sons to do a one-mile move of a really tall and heavy washer/dryer combo tower from…read morea first-floor condo to the basement of a house. I called the day before we needed to move it, and got lucky that they had a cancelation and could squeeze us in with 1 days notice. The unit was heavy and awkward and had to go down some steep stairs into a basement. The movers handled the job professionally and got the machine into the basement with no damage to the machine, the house, or themselves. That was quite an accomplishment!!! If I had one concern about All My Sons it's their failure to clearly communicate pricing and liability limitations. I was told that their minimum charge is 2 hours. It's actually 2 hours plus travel time. And, I wasn't told that their liability limitation is 60 cents per pound. That would have come out to $240 for a $1500 appliance -- definitely not enough to replace the appliance if something had happened. I might not have hired All My Sons if I'd seen this. We got lucky.

    After a pleasant initial intake call, I decided not to use thaea movers. It was a price change…read moreafter I left a credit card deposit. All seemed fine when Chris said he understood. Today I get an email confirming my move and the $100 deposit. I was very clear about not moving forward so don't understand why this occurred. When I called back Santos said he would refund the deposit and cancel the booking. But I wouldnt truat this company now.

    Expert Movers & Storage

    Expert Movers & Storage

    (7 reviews)

    Expert Movers moved me from CT to NY in an expedited, hassle-free manner. The gentleman who came…read morewere respectful of my property and got everything packed up in less than an hour! Great service, fair prices! Highly recommend!

    I contracted with the company for 4 movers for ~7 hours and paid a deposit based on that agreement…read more On moving day, only 3 movers were sent. In addition to the fourth mover not being provided, the move took 9.5 hours instead of the anticipated 7 hours. I did not request or authorize the reduction from 4 movers to 3. When I contacted the company during the move to ask why only 3 movers had been sent, rather than simply acknowledging the scheduling error and working with me to resolve the issue, the company representative Guil raised his voice, insisted the cost of the move with 3 movers would "end up being apples to apples", and threatened to stop the move while it was still in progress (while I had an 11-month-old baby in tow, which he was aware of). I was also told that there was a signed agreement in May of 2026 showing that I had contracted for 3 movers, which was not accurate; the company's subsequent written response to my complaint acknowledges that I had booked 4 movers in June of 2026. I was ultimately charged for the original contracted arrangement as well as additional labor time resulting from the company providing fewer movers than I had contracted for. I was not asked to sign or approve a revised agreement accepting those additional charges. After attempting to resolve the issue directly, I ultimately had to file a complaint with the appropriate state agency in order for the company to send an itemization list/bill of my credit card charges, and to offer to refund the additional charges. I am sharing this experience because I believe customers should be aware of how this situation was handled. Mistakes can happen, including scheduling mistakes, but I would have expected the company to take responsibility for the error, communicate respectfully, and work toward a fair resolution rather than placing the financial consequences of its own scheduling error on the customer.

    Prime Storage - selfstorage - Updated August 2026

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