I've been getting lash extensions for many years now. I stopped getting lash extensions for about a…read moreyear after my former lash artist moved away. I decided it was time to get back to my lash extensions because I love how I look and feel when I have them. A friend of mine has been getting her extensions by Selinna at Gem Salon for years so I asked if she was willing to share her with me and I'm so glad she said yes :) At my first visit with Selinna, I did not come prepared with pictures of how I've always liked my lash extensions. I like them bold and long which I described, but that's about the only guidance I gave her. Selinna has been amazing at checking in with me to make sure that my lashes are what I want including length, shape, and fullness. I brought in some pictures at our next session to show her what I was looking for and she immediately started working on getting me my preferred lash extensions. It's clear that she values her clients and loves her work by the care she puts into making my experience as amazing as possible each time. I've only been getting my lashes done with Selinna since December 2025 and I've already booked all of my lash appointments through 2026 since she books up fast. Selinna also offers UV lash extensions which are designed to be easier and faster application; they use a different adhesive that cures faster and could be helpful for anyone who experiences irritation with the regular adhesive. I'm sure there's other benefits to them, but I'll leave that to the experts to chat about :) She also offers colored lashes if you're interested in spicing up your extensions for a special occasion or any other day. Pricing is consistent with other lash places that I've been to around town. The studio is beautiful, clean, and cozy. I usually end up talking to Selinna (and laughing) for a good portion of our session, but I've definitely fallen asleep on that chair a couple times. I always bring in my own blanket and zen out. I absolutely adore Selinna! She's an amazing lash artist. She's friendly, kind, and genuinely cares about her clients and making them feel their best. I would highly recommend Gem Salon for lash extensions!

Wonderful experiences that I've had at Gem! Selinna has been doing my lashes for years and I fully…read moretrust her! Her employees Mel and Kendall are great too! The Brazilian wax I received was not only practically pain free, but just a amazing experience in general! Highly recommend!!

Desi did an amazing job giving me a facial. I had a great time talking to her and my skin felt…read moreamazing after. She recommended microdermabrasion and I'm so glad we did it! The strawberry rhubarb mask smelt so good I could've eaten it. She does a great job at massaging product in and I felt so relaxed and comfortable. I was really happy to see they use Eminence products, as I have had a really good experience with them. They carry my fave moisturizer so now I know where I can get some without having to order online and wait for shipping. The salon is adorable and I will definitely be back!

Have had my daughter in for a color treatment, a touchup on color (roots) and had a haircut myself…read more The reservation system is easy, staff is friendly and very welcoming. They listen to what you ask for, make recommendations that will suite what will work on you and have an far been great with the execution. Overall a great salon to go to.

Had a pedicure last week and it was a wonderful experience. Best leg massage ever! It's best to…read moremake an appointment. The staff was very friendly and sterile practices are up and running! I'm definitely going back!

Paid $40 to file my own nails and for a shellac that chipped all over the next day. There's a…read morereason why men shouldn't be in this business.... Horrible quality and very dirty place, go elsewhere

I came and went lol... my autistic son had made a comment of, did you mean to have two different…read moreeyebrows, and I was questioning him about it and then just took a selfie. Well he does notice everything that's for sure. My only other thing is I never see the same person so I can't build a relationship with them. Is there a way to rectify this? Can I go back in and ask for correction?

4/26 Today I went in and left with to eyebrows that have no…read moreshape whatsoever. Lady didn't trim them, I told her how I would like them done and how I like them cleaned up completely ignored what I said and still left them the way she wanted. Very disappointed.

I go to Velvet Files 1-2 times a year for special occasions. I care about the products that go on…read moremy body and was pleased to find this less-toxic salon (as non-toxic as they can be but of course nail polish can never be truly free of toxins as of now). Their sugar scrubs feel amazing! The prices are rough...I save up! it's a beautiful vibe inside and everyone has been lovely to me each visit. I got gel nails done by Salem once and several of them lifted and peeled the next day and I was able to go back and have those ones redone with no charge and with apologies from the manager. Owning up to mistakes (they happen everywhere) is important. That is the only instance that has happened with gel nails, so it was more about the application and is not their standard. Favorite Nail tech: BAILEY. She deserves her own 5 stars. she is good at her job, easy to talk to, made time to do a last minute polish change for me, and also doesn't mind if you read the whole time either. I smudged a nail an hour or so after my appt once (they felt dry but hey, mistakes happen like I said), and I sheepishly turned around and asked if Bailey could fix the one nail. Like a total rockstar she did, even making sure the color was right after I pulled the wrong one off the shelf. Bailey is the kind of tech you hope stays forever just so you can go see her for her services! Highly recommend, and be generous with your tips. One thing I think is helpful to know is their polish takes an hour to dry unless you buy Dazzle Dry, which is an extra $5 per service. (yes I did dazzle dry on that one nail that got smudged an hour later by my debit card, but debit cards and pretty rough surfaces.) So go ahead and budget dazzle dry in.

I don't often pay for manis or pedis but once a year or so I'll get gels before a vacation or…read morespecial event and love how pampered I feel at Velvet Files. They do use less toxic products and I do notice that often the mani doesn't last quite as long but worth the trade-off for me.

I was coming here for years- like 7 years but recently I've been questioned on simple requests and…read moremy questions are responded with sharp, demeaning responses. The work is well-done but the attitudes and communication with the people supporting the business needs to be addressed. I'll come back when I feel valued as a customer. I started writing this while I was inside the store and now that I'm gone- I won't be coming back. I'm so sad. I loved the quality of work but I REFUSE to be treated like crap. I'll take my money somewhere else.

A great shop was a lifesaver when I got to hear from Georgia…read moreAnd they seem to have everything

I used to go to this salon for color/cut and eyebrows but I no longer do. Mainly because of the…read moreterrible attitude I received from a staff member there. This person was very rude to me and actually acted like I was somehow imposing on her time and personal space because I arrived at the salon at the time allotted and she basically told me to sit down, I guess she was talking to another client and didn't want to deal with me or thought I was being rude. Think again, I spend a lot of money on high dollar salons and treating me rudely is not a good idea for your business. Regardless I gave her another chance and again, for some reason there was a lot of attitude and I don't care how good the service is, if you are so arrogant that you think you don't need my business for whatever reason (this person was very judgmental) there are plenty of other salons that I can, will and do go to where I spend more money and at least I get treated with respect. Be thankful I didn't post your name.

AWESOME FAMILY OWNED SALON! Katie gave me one of the very best haircuts for my life on the 1st try…read more I have difficult hair and it takes most skilled stylist several tries to wrangle it and get it right, but she cut it perfectly the 1st time. She is my go to hair person for life now, and my wife, daughter and son will be seeing her soon.

I absolutely loved the results! It was my first time getting my eyebrows done, and I had a great…read moreexperience. They turned out beautiful, with a natural shape and a clean, well-defined look. I also felt very comfortable throughout the entire appointment. I would definitely come back and highly recommend this place.

I used to love this place my brows were always on point. But the last couple of visits have been…read moredisappointing, and this time? Awful. Uneven arches, over-threaded tails, no mapping, no mirror check--just rushed and careless. I don't know what changed, but the quality isn't there anymore. Unfortunately, I'll have to find a new place.