terrible admins. internal policies that should be external, no sympathy for typical human issues…read more if you are more than 5 minutes late they will cancel your 6 month reservation. one of the most stuck up places I have ever dealt with. if your a human who understand things go wrong I would not book with them

Walked in with my 85 yo father's stepped on and mangled glasses. Walked out shortly thereafter with…read morethem looking like new. How much? Happy to help, have a nice day. Thanks so much!!!

I had been with the father for 40 years. He retired and the son took over. I got my glasses there…read moreand 3 months later the ear piece wasn't moving. I went in and barbara, the optician told me i would have to pay for a new ear piece. This, after not even trying to fix them. I was shocked as i thought i had a1 year warranty. She was quite nasty. A month later The dr sent me a letter saying i was no longer welcome there. he never even asked ME what transpired! I dro v e to his other location in harwich. The girl there took my glasses and ran them under hot water. Fixed!! The problem was hairspray!! Lucky me. i switched to OCB and it was the best thing i ever did. Dr Puzio was so wrong on so many things he did for me. Cataract surgery for example. he said i wasn't ready. OCB asked why i waited so long and did it immediately. And i could see well again!

I was in your office on Monday, August 4, 2025 and saw Dr. Ernst. I have an autoimmune disease in…read moremy eyes. I called my specialist first and they told me to see my optometrist first which I did. Dr. Ernst was incredibly helpful and very knowledgeable regarding my issue. She was very nice and caring. She gave me information which was very helpful so I could return to work. I didn't have to see my specialist after all. Thank you so much Dr. Ernst!! Sincerely, Janet C.

Terrible service!!! No respect for your time!!!…read more I had an appointment on 9/2/21. The scheduled ( key word) was for 11:00 A.M. I got there at 10:45 checked in. At 11:30, 45 mins waiting I went up to the desk and asked about how long will the exam take. I was told an hour. I said ok, when will the doctor be seeing me I have been waiting 45 mins. She said oh he won't be seeing you for another 90 mins because he's running late.... So basically I had an 11:00 A.M. appointment... I thought that's what appointments were for not a 1:00 pm a 11:00 A.M.!! I don't think they had one thought, or respect for my time at all. I had to get to work and couldn't stay. So I will not give these people my business!!

Although the office staff at S. Yarmouth are pleasant, it is almost futile to try making phone…read morecalls to the office with on-hold wait times up to 30 minutes and I often end up hanging up before that. It got worse with the merger. Even with a solid appointment, wait times at the office are also very long. The last time I was there for an appointment my wait was over an hour. I am changing to another optical services office.

I have no complaint with the quality of the medical services, but I found the wait excessive and…read morethe staff response to my feedback inadequate. I got there 10 minutes early for a 9:45 eye exam. I checked in and got paperwork to fill out. A few minutes after sitting down, I was ushered into an exam room for a preliminary exam and pupil dilation. I was out of there by 10:00, more or less. At 10:45, I started getting antsy. At 10:55 I asked the receptionist if this was a normal wait, meaning did this particular office tend to run this much of a delay. "Yes," she answered, "because he's a specialist" (as though all specialists everywhere keep you waiting that long, which doesn't seem right to me, although my experience is admittedly limited). I was brought in for a brief exam maybe 10 minutes later, and was in my car at 11:22, an hour and 50 minutes after arriving and an hour and 37 minutes after my appointment time. In my personal opinion, there's no reason an office can't run so as to keep waits to 30 minutes or less, and certainly if it runs more than that, some expression of empathy and regret is called for. Others may or may not agree, but that's why my review is two stars. The doctor (Eddie Kadmras) was fine, but didn't bring anything particular to the experience that would act as a counterweight to this review. I'll just add that I'm self-employed, my time is worth something to me, and I'd like to feel some reciprocal respect around that.