Malisa and her husband are awesome! We have worked with them on several properties and they are…read morealways incredible. Prompt service and professional attitudes. I really enjoy Malisa's fresh take on the industry and it makes her listings stand out. Hope we continue with them for years to come.

I texted Malisa at 9:19 AM after a second night without air conditioning, simply stating: "out…read more[sic] a/c is still broken *our" She replied: "Was someone there yesterday to let them in" to which I replied "yes, they cane [sic] and said the problem was with the unit outside *came" She said: "Ok then they are working on it" I replied: "okay thanks" I called On Point at 9:49 AM but there was still no update from them either, not even an ETA, just that they would "definitely" be out to fix it by the end of the day on Thursday, July 20th. I texted Malisa back ten minutes later "do you have an eta of when it will be fixed? it's been almost 36 hours and we have pets" She said back to me: "When they get the parts" I said, naturally: "do you know when that will be?" She says: "Could be a week" This is when I grow agitated: "that is unacceptable. you cannot expect us to live without air conditioning for a week. please have some empathy" Her response: "I am not in control of ac people or part ordering we did our part called in service request unfortunately you have to wait" I asked her: "can you get us a window unit?" Her response? "In the state of Texas I am required to provide heat not ac" I texted Chantel at 10:03 AM "do you have an eta of when our a/c will be fixed? it's been almost 36 hours and we have pets". No response. I called On Point again at 10:54 AM on Thursday, July 20th but they still had no updates for me, simply telling me that the delivery truck still had not arrived but that she is sure that it will still be fixed at some point today, July 20th. I then get a text from Malisa saying "Do not call the ac people and bug them. They do not answer to you they answer to me and we are working on getting issue fixed. I will let you know when they will be out to repair. Btw you need to refresh yourself on the pet policy. I don't care what it is if it is not on the lease you are in violation of your lease." My response was "I called and Spoke with Chantel two weeks [sic] and she said you told her to tell me to bring the pet fee with next month's rent *two weeks ago" and then I sent her a screenshot of the text message I sent Chantel on Friday, July 14th at 11:39AM reminding her of that conversation. Ms. Spivey: "You will need to update the pet agreement so no you just can't add to rent. Let me know you will be in on the first to update forms" I replied: "I will be in on the first" and she said "You can bring with rent but you both will need to initial changes" and I said "okay I will let [redacted] know, thank you" I then asked her "the a/c people are saying it will be fixed today so I'm wondering why you said it would be a week?" (see above where she says "Could be a week") Her response was to send a screenshot of our own conversation we were having just a few hours ago and then says "I said could be a week. I'm not in charge of their schedule. They said it should be in today but they don't know if it will be in delivery truck. I'm being realistic with you" I replied: "I've had two nights without any sleep and am not in a very good mood and am not going to discuss this any further. I will be in on the first with my $750 rent and $500 pet fees" Her response? "Good glad you understand now" I am unsure of what else I can do on my part. When I call On Point, they call my landlord and complain that I'm "bugging" them. When I talk to my landlord, she says "in the state of Texas I am required to provide heat not ac." I am now trying to fall asleep for the third night in a row without air conditioning and am at a loss. The only thing I know is that I hope this experience doesn't happen to anyone else, and the only way I know for sure that this won't happen is if you choose to rent elsewhere.

I don't understand how you're even in business. If I'm calling to inquire about what rents are…read moregoing for and you can't even give me a ball park and your response is that that's only information for your clients, how do you expect to bring on new clients. I gave you a specific address with bedroom count and condition is turn key but still reluctant to provide market knowledge as the "professional" in the area....

It's not the best or the worst company; it's just average…read more A few things I don't particularly like about this company: 1. Shared maintenance fee - I believe taking care of normal wear and tear situations should be on the homeowner & not the tenant, especially when I know I'm not doing anything to purposely damage the home. If I were a homeowner, I'd incur all costs associated with normal wear and tear of my home. With this company, I have to pay every time a maintenance person comes out to repair an issue that likely existed before I rented the place. It just seems like another way to nickel and dime tenants already paying exorbitant rent prices and just trying to keep a roof over our heads in this terrible economy. 2. No contact with the office after 12 - You can't reach anybody in the office after 12 and have to wait the next day BEFORE 12 to be contacted by company staff because everyone is out "checking on properties" after 12. What kind of company doesn't have a receptionist in office to answer phone calls during business hours or some other type of communication portal where tenants can reach staff for general, non-maintenance related questions/issues? Then, when you do speak to someone, sometimes you don't get a thorough explanation that helps you understand what you need to do as a tenant or a response that seems like the company cares about you as a customer or person. If I could've found a comparable rental with a different company within the short amount of time I had to move, I would've. I believe there are better options out there when it comes to rental companies.

This company is extremely discourteous and unprofessional. I submitted an application for a home…read moreseveral weeks before anyone made contact with me. When they did make contact, I already found a home elsewhere. They advised me they would refund my application fee, and never made contact after. I reached out and they advised they couldn't refund the fee to my card, so they mailed a check. (Which of course went to my old address. Although I have a forward, it never came to the new home.) we are approaching a month at this point, and they are unwilling to stop and reissue the payment because they do not want to incur a stop payment fee from their bank. This is extremely unprofessional for a property management company, and they expect me to incur a loss for their convenience (to not pay the stop pay fee). This is NOT the last they will hear from me!

I would give no stars if I could. This is our 2nd time renting from CIF and the first time, we were…read moreassured that the house would be ready (with all necessary repairs) but it wasn't. No air conditioning, standing water in the bathtub, carpet filthy etc. The woman at the leasing office made the following excuse, "We did not know you all had moved in yet." But she knew we had the key to move in. So that made zero sense. So I just said okay they made a mistake on this one, it happens. Now here four years later, I decided to give them another try, and the lady at CIF assured my son that all needed repairs would be done in the house. Yet once again that was false. The house was not ready. There was no air conditioning, it wasn't clean, it was an infestation spiders ---spiderwebs, baby spiders, cobwebs etc., there's a broken toilet, broken shower rods, showers not working, sink broken, oven unbelievably dirty (with something that looked like dog poo in it. Layers and mounds of some hardened black substance or material in the oven and stove top. It was unusable. She even suggested we get our own oven, even though the lease said a working oven was provided --as noted on the lease again I reiterate. Then she calls us "troublemakers" and a "little crazy" for calling her out on her unprofessionalism. She said we couldn't rent from them again. Oh do you promise? Yippee lady!! Didn't want to!!!! Don't rent from these people. Save yourself the frustration. Truth!

I worked with Brad Wetzel of Bridge Realty to sell my house in Killeen. Brad was extremely…read moreprofessional and went above and beyond to keep me informed. I moved prior to the sale and he really went out of his way to insure needed repairs were completed by reaching out to contractors and making arrangements for payment. He even cleared up an issue with an old lien that had never been removed. The house sold for a good price and closed quickly. I highly recommend Brad and Bridge Realty.

From the owner: Bridge Realty focuses on agents education and professionalism! It is very important to be well…read moreeducated to be able to serve our clients with the highest level of service and ensure they get the best property for their money! There are many Brokerages that Buyers, Sellers, Landlords and Tenants can choose from and we strive to be the preferred Company due to our expertise and results!

Quite frankly, I have no clue how Shamrock is still in operation. I've never left a review for…read moreanything in my life but for Shamrock, I caved. I'm writing this review in hopes that future prospects moving to the CenTex area don't make the same mistake as me and sign a contract with Shamrock Property Management! Cheers

Overrun with roaches and rats! Mold growing below AC wall vent! They charge tenants for service…read morecalls, and they absolutely do not keep up with pest control. Avoid them at all costs!

I stayed with Carbajal for 5 years and I can actually say these people are great. Anything that…read moreneeded to be fixed in the house, they tended to it in a timely manner. There is so much positive things I could say, but seriously give them a chance. Nobody is perfect, but Carbajal exceeded my expectation based off the reviews I have seen in the past. Thank you Carbajal Realty!!

if I could give zero stars I will I recently got my deposit deduction back and it is outrageous…read morewhat they tried to charge me for a toilet paper roll $15 and the smoke detector batteries were $18 the best part of my deductible was the cleaning and trash removal I have an entire video of the house that I cleaned they charged me $200. the Carpet was absolutely disgusting before I moved in even God himself wouldn't be able to get those stains off of the stairs they charged me $189 for those stains in the carpet and then the holes in the wall that were also there before I moved in charged me $100. I was a baylor student so I am a reliable source when I say absolutely do not go through them. I emailed someone there I will give you guys an update on what they say back.

Absolutely horrible! The whole team is disfuncional, dishonest, and does NOT care at all. Misty has…read morethis stuck up high school kid attitude every time you speak with her, James the owner never apologizes when he makes a mistake. If something happens and you ask them what happened, they'll tell you "I didn't do it, so and so (another staff at Compass) did it. You'll have to speak with him/her" without any empathy or apology. The whole team has this attitude of "it's not my problem, it's your and someone else's problem." You get tossed around and never be able to solve any problem that may occur. Their go to line is "it's in your contract and you signed it" (therefore, no matter what you tell us, it's not our problem, it's yours). Just stay away from them. You'll be frustrated when you have to communicate with them and they'll charge you on an every little possible thing.

very unorganized, overcharging, nickel, and dime for every little thing made like they send you…read moreinvoices and you don't get them. There's a new charge. They don't know how to add I am just through with them horrible horrible, not honest about anything they say and do.

I live at 5106 lake shore drive waco tx. Eddie King was…read moreinstalling a gutter for another unit and saw I was painting my window panel and ask where he could get some of the paint for the gutter brackets ... I told him the condo association provides it but he could have some of what I had ... later he noticed I was having trouble crimping the wire stop on my new gate latch and volunteered to help. Super friendly and nice. Went above what he was there to do to help.

Amazing customer service, works with their tenants well. Would strongly recommend renting from them.read more

I was impressed with the staff that assisted in the rental forms and applications, especially…read moreTracee.

piece of crap company. they are rude and don't answer calls when things need to be fixed. Justin…read morethe manager/owner will block you on his phone instead of helping and never return a call. they will promise you things with the property you will be renting from them and then never follow through. This year has been HELL. very unprofessional.