Super nice people very respectful but will not be coming back as far as service department goes,…read morepretty much through their hands up and said I don't know what to tell you. Then come in and show them the issue they couldn't find and same results.

If I could give them 10 stars, I would! When Enterprise next-door did me wrong during a botched car…read morerental reservation? I walked next-door and was pleasantly surprised! From Kristen at the front receptionist desk to Holly at the car rental desk, and everyone in between it was an awesome experience with some great people service and thoughtfulness. I left my truck in the parking lot during our trip and the guy who helped me get it jumped within minutes I was more than willing to help when I didn't even expect it. I will be back Toyota! Thank you.

UPDATE - do NOT recommend. Update 6/19/26:…read more After everything that happened with the vehicle I purchased from Paris Nissan, I attempted to resolve the situation reasonably and in good faith. I offered to settle for only half of the financial loss I incurred from the significant loss in value of the vehicle and even offered to remove my negative reviews because I appreciated that they had at least shown some willingness to stand behind their customer and try to help make things right. Unfortunately, communication has now stopped completely. Despite my efforts to reach a fair resolution, I am no longer receiving responses. What has disappointed me most is not that a vehicle had serious issues--problems can happen with any manufacturer. It's how a dealership chooses to treat a customer when those problems occur. When things went wrong, I tried to work collaboratively toward a solution. Instead, I was ultimately ignored. If you're considering doing business with Paris Nissan, understand that the true test of a dealership is not how they treat you when they're making a sale, but how they treat you when there's a problem afterward. Based on my experience, once things became difficult, communication ceased and I was left to deal with the consequences on my own. I hope other consumers will take this into consideration when deciding where to purchase a vehicle. Update approx 6/10/26: I am retracting the positive review I previously left for this dealership. When I originally purchased my *brand new* Nissan from this dealership, I had a positive experience and left a favorable review. Unfortunately, my experience after developing serious issues with the vehicle has completely changed my opinion. The vehicle experienced repeated repair attempts for the same safety defect (the first one less than a month after having it) and spent over 30 days out of service. When I ultimately returned it to the dealership (after owning it barely five months) because the defect happened again, both the salesperson and finance manager acknowledged that they believed something was wrong with it and stated that they would not be reselling it on their lot. Despite those statements, the dealership significantly undervalued the vehicle during the trade-in (approximately $10k) process rather than treating it in a manner consistent with its lemon law history. I was also told there was nothing the dealership could do regarding the situation and was encouraged to sign paperwork that, as I later learned, affected my ability to seek relief through Nissan corporate with them saying the only remedy was through the dealership. So both pointed fingers. What is most disappointing is that I trusted this dealership because I had purchased the vehicle from them and had been a satisfied customer. Instead of helping a customer who was dealing with a vehicle that had ongoing serious issues, I was steered toward a transaction that cost me a significant loss. My advice to other consumers is to thoroughly research their rights before returning a vehicle with significant repair history and not assume the dealership will explain all available options. For these reasons,I am withdrawing my previous positive review and can no longer recommend this dealership. Original post: This was THE easiest car buying experience I've ever had. They worked with me, were quick to respond, were upfront about pricing; financing was NOT pushy which was VERY appreciated, and they even delivered the car TO me. Fantastic, 5 star service!

I had the best experience buying my new Nissan from Jay Walters. Everyone there was so friendly. It…read moreseemed like family. I met so many employees there even though I was not buying the vehicle from them. They were all so welcoming. It was a quick and easy process. I was introduced to the service team. So I feel at home there. They are the best! Thanks so much Jay!

I went to Paris Chevrolet, because they had the vehicle that i wanted. I called in to get more…read moreinformation on the vehicle and thankfully, i was connected with Mark Ritchey. Mark was very friendly and helpful over the phone. Because i lived over 100 miles away, Mark helped me handle the entire deal over the phone. I told him what i would like for their car, how much i wanted for my trade and my down payment. He said, "let me see what i can do and when can you come in?". I showed up to Paris Chevrolet, thinking i was still in the negotiating process, but i was 100% wrong. Mark Ritchey had already gotten me everything i wanted and i was literally there to drop off my car and sign paperwork. As i walked in, everyone greeted me by name, like i had known them for years. I have . Blown Away!!!! I rarely give 5 Stars, but Paris Chevrolet is definitely a 5 Star dealership and Mark Ritchey is a 5 Star Salesman! Thank you all, 100% worth the drive to your lot.

used to be a great place to do business with. now, they are rude and unreasonable…read more I will never do business here again after buying multiple vehicles from them.

Extremely professional and went above and beyond. My wife was in town to spend the final days of…read moreher grandfather's life when her service engine light and wrench came on. Desiree McFadden was able to diagnose it online then had her bring it in. We did not buy the vehicle there, but because of the circumstances, they got her taken care of quickly, but in the meantime, gave her a loaner vehicle to drive. They showed what true customer service is. Thank you, Paris Ford and Desiree!

Just left the dealer and smelled oil.... By time I got home from my service. I lifted the hood…read more Oil fill cap on laying on ledge below wipers. Oil all over engine bay, air filter not connected. So someone slammed hood and never checked their work. Called and service manager and writer not in office, left message with whom answered phone. The person whom answered asked me to drive back to dealer..... 45 minutes.

Bought a new Ridgeline BE from Mathews Honda yesterday. Chose this dealership due to the better…read morein-house discount than any of the other dealerships in our vicinity. Had an appointment to look at the vehicle at 10:00 a.m. Just before we arrived, another customer was looking at the same vehicle. Since we had an appointment locked in, the dealership wouldn't let the vehicle go until we had a chance to look at it and do a test drive. Raheem was a pleasure to work with during our transaction, and Rickey did right by us when it came to the numbers. My only caution is: you might want to take a book or e-reader with you while waiting for all of the paperwork to be done. When we take the vehicle in for service, will leave a review for that department. We are very happy though, with the customer service we received buying the vehicle.

Traded a vehicle here, with expectation that Mathews would handle the payoff process with my…read morelienholder in a timely manner as is customary and norm when you trade in at a dealership.It's been almost 30 days now and my lienholder is still reporting no payment received. Staff at Mathews are unfazed by this, stating "sent check, don't know why lienholder hasn't processed" and that has been the extent of help they have been. Senior management for Mathews has been given written notice of this issue and fact my lienholder is hounding me continually for payment on a vehicle I traded to Mathews a month prior. And said vehicle has even sitting for sale on Honda lot since that time. No response at this time from Mathews management on this issue or how they plan to address it. So the 1 star is strictly there because it has to be there to post review- no stars at all for this dealership-beware of any sales transaction with them. I will update my rating if they do resolve this issue.

Best service in the country. These guys helped me w my car despite the fact that it was an Audi and…read morenot a car from their dealership. They gave me the best prices and the best service. I literally went back with different issues and they'd help every time. They're also super nice it's great.

I give 5 STARS for the sales department. They are outstanding. Great group a people and they are…read morededicated to finding a way to make a deal work for everyone. I wish I could give 0 STARS for the service department. I love being lied to, lied to, lied to, cheated, and lied to one more time for good measure. Total time wasted - 10 days without my vehicle on 4 seperate occasions. Problem fixed - NO, charged me for what should have been warranty work - YES. Took vehicle to a reputable dealer/service, they fixed the problem (WHICH WAS COMMONLY KNOWN ABOUT), didn't charge anything since it WAS warranty work and were super nice. James Hodge - I would fire that whole department and start over, because what you have right now - SUCKS. My business with your company is over for good. I would rather pay MSRP on my next vehicle than buy something or service something at this dealer. UPDATE: 2017: Nothing has changed. Wow.

They DO NOT CARE ABOUT YOU. I made the huge mistake of going to this place and buying a "car". I am…read moredisgusted with the way they do business and how they treat people. I cannot express enough what a big mistake you will be making if you buy a car here!

I was very upset due to the lack of help I was receiving with the issues I was having with my…read morevehicle. The office manager at this location, red head lady, was very rude. I have the package with free oil changes with the purchase of my car, my oil change was being denied to due debt being owed buy car mart. I simply asked the red head lady since the services I was promised aren't being accommodated in ANY way, they didn't even offer for their own service people to change my oil, after that I asked a question.. so what happens if I don't pay my payment until y'all do something about my oil change? She LAUGHED and said "honey ever if you broke your leg, you'd still owe us the money" EVIL EVIL EVIL lady. And that type of customer services goes all the way around the building. This is not the first awful interaction I've had with them..