The office kept me updated on the arrival time, and the crew showed up right within the scheduled…read morewindow. They worked straight through the day without any unnecessary breaks or trying to upsell extra services. Simple and transparent process from start to finish.

Avoid this company and their fake reviews . Definitely reach out to me how and why they should…read morenever be hired. I have full documentation and their email trails with me. They sent salesman Eskenazi for estimate in replacing our windows and doors . We hired them and waited weeks, however , weeks later when their actual contractor came they completely made up excuses and walked away from the work cause according to their calculations the cost was not profitable for them . We wasted time , emails , communication with city . I even had my attorney who was ready to sui them, and their owner got into a conference call with me apologizing and still not wanting to do the work coming up with all types of excuses . If anyone wants to read their emails and listen to our recorded calls reach out to me . Don't want you to get burnt and have your projected halted months

Rafael did an outstanding job installing my sliding glass door. It was a big job, but he stayed…read morefocused and didn't stop until everything was perfect. His attention to detail and commitment to getting it exactly right made all the difference. I'm so happy with the results that he's already installing my next one. I couldn't recommend him more highly to anyone looking for quality work.

I requested a quote on a Wednesday afternoon and heard back within hours. He came out to measure…read morethe same day, sent the invoice by email, and had the door fully installed by Friday. The installation itself took about 30 minutes, and his attention to detail was genuinely impressive. we're talking alignment down to the eighth of an inch. The shower door and glass combo looks great. He was also very thoughtful around things like which direction you wanted the hinges. On top of the speed and quality, the price came in meaningfully below what another contractor had quoted us. I recommend him highly.

I had Prime Window and Door replace two of my sliding glass doors into impact French doors and also…read morereplace two windows into a 4 panel sliding glass door and they definitely delivered. Robert and Frank were extremely easy to work with, professional and most of all reliable. They communicated with me through all the steps and did an amazing job! Good and honest work is hard to come by so I 100 percent recommend them. Thank you!

Excellent team! Great communication throughout the whole process, got the job done! I would highly…read morerecommend this business

Amazing experience working together with Michal, Daniel , and Javier. Great customer service and…read morethe install by Javier was perfect. Thank you so much and I would recommend anyone looking for doors or windows to give them a call. Thanks again

This review is based solely on my personal experience and interaction with Prestige…read more My experience: When the windows were delivered on November 15, 2024, I was unable to reject the delivery as I was informed verbally, and they confirmed in writing, that the windows first "needed to be installed" before any inspection could take place. Per the contract terms, I was required to make the payments due at each stage -- including the delivery day payment, which brought my total paid to 90% of the $24,378.89 -- or face financial and legal consequences. FDACS public records: On March 2, 2026 I filed a consumer complaint with FDACS, State Consumer Mediator. Last week, on April 28, 2026, Prestige stated to the FDACS Mediator that I had: "inspected, accepted, paid for (in full), and permitted full installation of the product. No timely rejection occurred under the contract terms." BBB public record: However, 7 months earlier under the BBB complaint filed June 30, 2025, Prestige stated in a response on August 11, 2025: "When the client tried to 'reject the delivery', we called the manufacturer and they told us the windows had to be installed for them to look at them." I will now be taking the next legal step, supported by the detailed documentation I have compiled from Prestige's statements, responses and interactions over the past 18 months. My suggestion: Read the full complaints from the BBB (7/30/2025) and the FDACS (3/02/2026) which you can request to view at no cost. Based on the information in those documents and my experience, you can decide whether this is the right company for your project. In the meantime, see the photo of the windows that I get to look at every day, which shows four distinct multi colors (bright silver, light gray, medium gray and dark gray) visible from 30 feet away. (Click on photo which are best viewed on a computer screen, as phone views are tiny thumbnails.)

We cannot say enough wonderful things about this company. From start to finish everything was…read moreoutstanding. Ricardo explained everything to we knew what to expect Friendly. Professional and patient. The installation crew was on time,worked with incredible cae and cleaned up to the smallest details. If you need hurricane windows and doors Heavy Duty Glass is the team you want. We are grateful for their excellent work and highly recommend them to everyone!

Decided to go for a change on my sliding door to a French door and it did not disappoint!…read moreCommunication and Installation process was great with punctuality and regardless of the rainy weather; they still made it happen. I would highly recommend!

Mike Garcia is a conman. Two years later and I still have stickers on my windows and doors,…read moremissing screens and have metal strips lying around waiting on final inspection. I have not been able to get in touch with him for over a year and when you do, you get a million excuses, apologies and promises. I was a single mother dealing with major Hurricane Irma repairs on my own. Now I have to hire another company to finish the job. Never hire SM Doors and Windows, they are not accredited by the BBB.

ZERO STARS. We hired Mike to install shutters in three properties and had provided him with a 50%…read moredeposit back in February. I attempted to contact him for 5 months and he would not answer the call only if it was from an unknown number, nor would emails/texts be answered. His response was that he had been out of town and that is why no work had been started. Also, that he was waiting on permits and then he disappeared once again until September. The only reason I was contacted once again was because I had to put a complaint to the County which was then transferred to the State. In the end, installation never began and after the County contacted him, deposit was returned. I personally would not recommend this company.

From the initial phone call to insulation was five days! We are very pleased with the Service from…read moreErnesto, as he showed up on time for the initial consultation, straightforward with indicating he could not promise it would be done by Friday, but definitely by Saturday. They were here on time, installation was seamless, and they left the room, clean and tidy. I love the quality of the door, and the pricing was very fair. We will definitely look at utilizing them for another renovation.

My Job In South Beach was a small job but that did not matter to Ernesto who did an Amazing Job!…read moreThey were very reasonable with the price and Very Reliable!